2/10 Terrible
Radwa
Traveled with family and small children
Aug 11, 2025
This is the worst resort I have ever been to. Worst service ever.. Worst staff ever.. The staff doesn't know how to treat guests. I can't count the issues we experienced in this so called "family fun trip". I'll try to summarize
1- The address was wrong in the confirmation email which made us spend more than one extra hour to reach the hotel.
2- Reception people were not professional with the check in process.
3- The pool area is not safe as it has water outlets higher than the ground level and my son tripped and injured from them. Image attached
4- The water park area is extremely not safe. There is no water outlets.. so the ground is full of slippery green ponds.. I saw at least 4 people slipping and get hurts badly
5- Dinner service staff was very rude and not trained at all on how to service guests.
6- Pasta line tales at least 35 minutes.. So ridiculous.
7- We ordered room service one day and they brought and old cooked, hard,rice!!!!
8- worst of all, Our Challeh had a water outage for more than 6 hours.. We stayed in our swimsuits with sea water and sand for more than 6 hours!!!!!!!! I think you can imagine how that feels like!!!
There were more other bad experience but As I said I will only mention as much as I can.
We are really disappointed and didn't expect that at all from such an expensive resort.
Radwa
Stayed 4 nights in Aug 2025