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Hotel Casa Cielo

3.5 star property

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Photo gallery for Hotel Casa Cielo

Beach/ocean view
Premium bedding, down comforters, Select Comfort beds, in-room safe
Garden
Front of property
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
calle 15 lote 190 entre calles 12 y 14, El Cuyo, YUC, 97707
  • Place, Ría Lagartos Biosphere Reserve
    ‪1 min walk‬
  • Place, El Cuyo Beach
    ‪1 min walk‬
  • Place, El Cuyo Lighthouse
    ‪3 min walk‬

Room options

View all photos for Economy Room, 1 Bedroom, Non Smoking, Garden View

Premium bedding, down comforters, Select Comfort beds, in-room safe

Economy Room, 1 Bedroom, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Comfort Double Room, Non Smoking, Partial Ocean View

Comfort Double Room, Non Smoking, Partial Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Comfort Double Room, Non Smoking, Partial Ocean View

  • Partial ocean view
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Superior Double Room, Non Smoking, Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, Non Smoking, Ocean View

Deluxe Double Room, Non Smoking, Ocean View | Premium bedding, down comforters, Select Comfort beds, in-room safe

Deluxe Double Room, Non Smoking, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Tizimín

Hotel Casa Cielo places you next to El Cuyo Beach and Del Cuyo Catholic Church. This 10-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Ría Lagartos Biosphere Reserve - 1 min walk - 0.0 miles
  • El Cuyo Beach - 1 min walk - 0.1 miles
  • El Cuyo Lighthouse - 3 min walk - 0.2 miles
  • Del Cuyo Catholic Church - 3 min walk - 0.2 miles
  • Cocal Beach - 17 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 168 min drive

Restaurants

  • ‪Hotelito El Cuyo - ‬6 min walk
  • ‪Piccola Italia Restaurante & Café - ‬5 min walk
  • ‪Naia Cafe - ‬2 min walk
  • ‪Casa Mangle - ‬5 min walk
  • ‪Off The Vine - ‬2 min walk

About this property

Hotel Casa Cielo

Hotel Casa Cielo offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this beach hotel include a hot tub, coffee/tea in a common area, and wedding services.
Guests can stay connected with free WiFi. Relax in the rainfall shower, then climb into a Select Comfort bed with premium linens and a down comforter. Furnished balconies, ceiling fans, and safes are also standard.
An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Similar properties

Outdoor pool
Mero Mero Hotel
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  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping
9.4 out of 10, Exceptional, 85 reviews
$101 nightly
The price is $121
Jun 30 - Jul 1
Total with taxes and fees
Mero Mero Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • AROMA

Things to do

  • Books
  • Evening entertainment
  • Hot tub
  • Kayaking
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Communal living room
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

La Casa Cielo
Hotel Casa Cielo Hotel
Hotel Casa Cielo El Cuyo
Hotel Casa Cielo Hotel El Cuyo

Frequently asked questions

Is free cancellation available at Hotel Casa Cielo?

Hotel Casa Cielo provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Casa Cielo?

As of Jun 29, 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Cielo on Jun 30, 2026 start from $102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Casa Cielo?

This hotel is located in El Cuyo and just steps from El Cuyo Beach and El Cuyo Lighthouse. You'll also find El Cuyo Viewpoint and Cocal Beach less than a mile away.

Is parking available on site at Hotel Casa Cielo?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Casa Cielo?

Spa services at the hotel include hot stone massages, deep-tissue massages, and couples treatments.

Does Hotel Casa Cielo include a casino?

No, Hotel Casa Cielo doesn't have a casino.

Is there an indoor pool at Hotel Casa Cielo?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Hotel Casa Cielo a good place to stay for couples?

This beachfront hotel offers many amenities for couples, including in-room massages as well as a restaurant and an outdoor pool.

Are there hot tubs at Hotel Casa Cielo?

No, there isn't a spa tub at this hotel.

Does Hotel Casa Cielo feature a restaurant that includes a breakfast menu?

Yes, Hotel Casa Cielo serves free continental breakfast at AROMA each morning.

Does Hotel Casa Cielo allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Casa Cielo.

Are there connecting rooms at Hotel Casa Cielo?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hotel Casa Cielo?

Yes, every guestroom at Hotel Casa Cielo comes with a furnished balcony and some offer ocean and garden views.

Does Hotel Casa Cielo have a wedding venue?

Take advantage of the wedding venue at Hotel Casa Cielo if you plan to say "I do" during your trip.

Hotel Casa Cielo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 58 out of 80 reviews
Rating 8 - Good. 17 out of 80 reviews
Rating 6 - Okay. 3 out of 80 reviews
Rating 4 - Poor. 2 out of 80 reviews
Rating 2 - Terrible. 0 out of 80 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food. Amazing location.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Beth

Liked: Cleanliness, staff & service, amenities
Great location, large room. El Cuyo is a wonderful town!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Bianca

Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is the best place to stay when you come to El Cuyo. The view of the ocean from the terrace is fantastic and the breakfast and overall food and drinks were súper! The staff was great, and the rooms were very comfortable. We enjoyed it a lot!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service
The staff, the hotel, the rooms, the rate and the location were just simply mind blowing. Amazing experience and I will try to come often.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness
Room was clean. Staff were wonderful.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot on the beach. Simple, no frills, but everything you need. Sometimes despite owners/personnel best efforts things don't go as they should. During our stay,, an impromptu construction project interfered with our experience. Noise and closed restaurant, plus construction dust in the pool and resting area, kept the experience from being the best.. But this is where hospitality and leadership matters.. The owner of the place, clearly upset about a situation he could do nothing about, stepped up and comped us a night. It's not about the money saved,, it's about the feeling you leave with. We felt like despite the inconvenience, it's a place we would totally would come back to, because they attempted to make it right.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for rest but it should have TV in the rooms.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Boutique hotel right on a beautiful unspoiled beach
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service
We really enjoyed the property would recommend and return ourselves.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way
Stayed 2 nights in May 2025
Verified

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in El Cuyo, with direct access to the beach. If you are looking for quiet time in a privileged location, this is it. (They also have a restaurant; food was really good)
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

mi casa es su casa

best property on the island ideal location great food well priced friendly service minimal amenities, however. bring your own qtips, cotton balls, blow dryer, etc.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

Wonderful four day syay! Highly recommend!
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
El Cuyo is very quiet. A place to go and relax, not for parties or instagramers. The hotel was great, excellent staff. Nice pool and directly on the beach. All you hear are waves and birds
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Newer boutique hotel. Very clean. Very kind and accommodating staff. A few steps from the beautiful, mostly empty beach. They have starlink WiFi service which is a plus. Restaurant is delicious.
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved everything

So relaxing place! Everything about this place is a 100%! I hope El Cuyo will stay like this forever and not turn into what Holbox is today. The hotel is right at the beach, nice sunbeds. Breakfast is everything you need for a good start. Sunrise is stunning, we walked the beach almost every morning.
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect in a way; there are a few notes ill make that i hope the ownerS can take into considerationThe reception had african masks and i thought maybe the owner is french. The arrival was a bit disastrous. No receptionist, no bell, no one in site. I waited roughly 20 minutes rather than being in the water before sunset which was my aim. When they guy arrived he didn't apologize and the worst part is that he took a girl that arrived after me and she was already checked in and had tons of questions for her ride to Cancun the next day.. which i felt was inappropriate considering i arrived first and i had not checked in. As the check in continued, the receptionist said he liked my eyes (ok fine) and then asked my age (so strange). Then he walked me to my room that was tight (not a lot of space to walk around) and he stayed there for over ten minutes (not exaggerating !!!) showing me the fan and the bathroom and telling me no one could see in the window in the bathroom and touching my shirt to show me i can hang my clothes... i mean come on.. who doesnt know what a hanger is. He finally left me alone but it was a little uncomfortable. I don't think he meant anything bad but it wasn't professional. Now for access to the rooms, there is a large step. If you have a leg or knee problem, it's a steep step. I am not sure why they didn't just add a smaller step like they did to get to breakfast. The room was very clean, the bathroom was spacious, and there was a
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Roger Menendez

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delvis
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jorge Díaz de la Vega y

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar. Recomendado 100%
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue la elección correcta estamos listos para volver.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Josefine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig søtt lite hotell. Damen i resepsjonen var super hyggelig og hjalp oss masse! Rommet var rent og stort. Litt hard seng, men de fleste i Mexico er det😅 Middagen på hotellet var også sykt bra! Frokosten var helt ok. Den inkluderte frokosten var ikke helt til å skryte av. Det tok også en del tid å få mat her.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Probablemente el mejor Hotel en todo el pueblo, muy bonito, cómodo y lo mejor junto a la playa. Valió cada minuto y peso invertido.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jonathan Del Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, perfecto para descansar, desconectarte, disfrutar de la playa y de sus atardeceres, considerar que no puedes ingresar ningún alimento al hotel.
Stayed 2 nights in Aug 2025