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Visited the hotel and the Spa for the weekend and were so disappointed. The water in the indoor pool were so hot, that we could not be in the water more than a minute. After a short check, was found that the pool heating system was malfunctioning and the water were to hot. When I got home, I found out that the damage from this malfunctioning pool for me is a burns on my skin. Many people at the pool complained about this issue but the hotel representatives did nothing about that. They even did not put some warning note to the guests to not enter the pool. Very irresponsible act from the hotel.
Due to technical problems, I am writing this review again. This is a wonderful hotel with a view to the Dead Sea. The rooms are modern and well kept. The food is of a high quality with a variety suitable to all tastes, Thank you to Victoria the Reception Manager for her help and also to Shira Customer Relations. They are both excellent. We are have been to this hotel many times and will be returning very soon.
Excellent accommodations, professional staff and beautiful views. The rooms were clean and the amenities are top notch. The restaurant is one of the finest we experienced in Israel. This was a first class experience for our first trip to the Dead Sea.
Beautiful rooms with a beautiful view. Two minutes walk to the dead sea with a private beach equipped with chairs and showers. Spa very clean and well run. Pool large (split into two sections) and clean with attentive staff. Delicious food, particularly at dinner - we were extremely pleasantly surprised. Professional and welcoming service from Adva at reception during both check-in and check-out. Suggestion for improvement: evening entertainment was for younger children (drumming workshops etc) or older people (lobby music). Adding something for the 8-16 age range would have improved the evening experience for the family.
My wife and I recently visited Israel on a Gate1 tour and spent one night at the Isrotel Hotel on the Dead Sea. Our stay was bundled into the trip cost, so I can’t comment on the price. The hotel is located in a cluster of about a dozen hotels. (An oasis in the desert, if you will, but there is a McDonald’s and a mall in the cluster.) The Dead Sea is directly across from the hotel and easily reached via a crosswalk. TIP: Bring water shoes or similar footwear if you plan on floating in the Dead Sea as the bottom is treacherously sharp. The hotel lobby is a huge modern affair in the atrium style. Check-in staff were polite and efficient. There is free WiFi, a huge pool complex (which offered a great segue from our Dead Sea experience) and a spa/fitness center. Our room (122) was average-sized with a sleek modern design. There was a small table with two chairs and a foldout sofa. The two twin beds could be pushed together and there were two pillows were on each bed. The beds were very comfortable. But there were no lamps on the bedside table and the sconces on the headboard were useless as reading lights. There was adequate closet space. As expected there was a small fridge, and Nespresso coffee maker. (No iron/ironing board that we saw.) There was no clock radio, nor any USB ports that we could find. TIP: The small Juliette balcony is a perfect spot to dry out your swimsuits after your Dead Sea dip. The average-sized bathroom continued with the modern decor. The walk-in shower had good pressure. There were no wash clothes. Bath products were hotel-branded. There were bath robes -it seemed like half the guest in the lobby were wearing them, going to/coming from the beach. A hair dryer was also provided. The breakfast buffet has a multitude of choices, sweet & savory. One surprise to this American - no meat items whatsoever. (Apparently, this is the norm in Israel.) For more specific details and pictures, visit the hotel’s website. In sum, the Isrotel is a good choice for lodging when visiting the Dead Sea area.
I've been to many hotels from the Isrotel chain. The rooms are ok, of a 3 star hotel worldwide. They are clean The view is beautiful. We had a pool view room which also has a view to the sea. The food was very tasty and there was a variety. The service was a disaster. The day after we arrived was a Friday and the cleaning guy knocked on the door and told us we have to leave the room because he has to clean (9 am) because its friday and they have to do everything faster. The service in the restaurant a disaster. The young waiters don't make eye contact and when they do and you ask for something, they throw the things at the table. In addition, food is extremely expensive (they take advantage because there are not many options around ...)
Two weeks ago I was with my family at this excellent hotel We had an amazing vacation experience Amazing service A rich varied and special breakfasts and evening service of all the staff charmingly spacious clean rooms and a hotel with everything. Highly recommend and I'm sure we'll be back !! אני רוצה ללמוד לבטא
Going to Isreal more than 30 years, including Dead Sea. Actually worst experience in that, in earlier times good, hotel. Most expensive in that area and also most disappointing hotel. Staff: mostly unfriendly - up to rude, many of them just don’t know what they are doing, extremely noisy, even a newly renovated room. The door did not filter any noise from the corridor, sounds to be open. Complaints multiple times at the reception, never received any compensation! One star is for the very good kitchen and the friendly and always helpful chef
Check on friday was terrible more than one hour then reception girl take Time Because room wasnt ready after 15pm. Renovate lobby and dining area very modern but room was terrible. Some family was in executive floor Moav floor the rest with kids can’t book this floor forbidden to kids so no choice only standard room. Was a pity is look like 1980 hotel room basic room without any confort on bathroom so even if it’s clean it’s look like dirty can’t have this kind of room in 5 stars hotel is like 2 stars. Guest was terrible without any education too much noise on corridor on floor they run on corridor until midnight. Same on swimming eat on water drink alcohol in glass bottle around and on water manager of swim was perfect a good person who try to make good job but if manager do nothing to spoke with guest don’t do that is forbidden so hôtel can’t be 5 stars is down and start to be poor hotel. Also is forbidden on executive floor to stay with kids but there are so many kids need to explain me what’s this hotel. Is not fair people don’t déclaré don’t pay for their kids they get beautiful room modern and make noise in adult section response of hotel we send security no kids up!!!!!! Unbelievable the manager do nothing. We spoke he laught. Really not professional. Food was good many choice. Executive lounge also. Spa was old really not modern when you go to Dead Sea need beautiful spa on hotel and here really not only Elena and Svetlana from spa are professional and know their job perfectly good point. For the guest relation is worst people on hotel we have some problem on kids club Yael is not good to manage kids she is so nervous we call manager they give reason to personal instead customers is only in Israel that you can see manager or guest relation ask customers to don’t speak and stop , to give reason to team instead team make fault. Is unbelievable in hôtel to make that . I’m totally shock how they consider customers. Need to change and make consideration of guest and not opposite who pay who spend money who need service and who work in hotel to make all effort to offer perfect service here is confusion. It’s shame you spend money you don’t get service, no respect nothing!!!! Don’t go there in Dead Sea nothing good in this hotel is beautiful in public area for the rest is 1 stars level! We take choice to only go in exclusif isrotel as beresheet, cramim or orient for thé rest forget because service is down so new chain in Israel offer better service l, room level and standing.
Food, brilliant, fresh and tasty with a good choice. The room was comfortable and clean. The lounge on the eigth floor was good, friendly staff, fresh food, very clean and tidy. So why only a three star review? Really because the bed was not comfortable, and the mattress was old and lumpy. Also the towels were small and pretty thin, in need of changing.
Isrotel Dead Sea places you 11 mi (17.6 km) from Masada National Park. This 296-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and a private beach.
Free continental breakfast is served each morning from 7:00 AM to 10:30 AM. Enjoy dining at one of 2 onsite restaurants including Ranch House, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
A TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a sofa bed, and a minibar.
Guests of Isrotel Dead Sea enjoy a full-service spa, an indoor pool, and an outdoor pool. Free parking is available if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include a children's pool, a fitness center, and a spa tub.