Crowne Plaza Hotel Eilat0.0 out of 5.0
Recent guest reviews
Generally the staff is nice and accommodating. The hotel itself is due in the coming month for a much needed remodeling job. The room was clean and comfortable but showing its age though. The one thing that annoyed me was lack of fresh fruit in the morning buffet. Why on earth fill the buffet with canned fruit? The only fresh fruit was grapefruit and melon, the rest was fruit coming out of cans.
So, I have been to Eilat before and it was over 25 years ago. WOW has the place changed. And for the better!! I chose this hotel as I am an avid user of IHG properties. This one does not disappoint. The location is fantastic in the inside of the wharf area. You can walk for hours in the duty free area with exceptional resaurants close by. The rooms are well appointed and the balcony facing the south gives you a fine view. Today I will be exploring more of the property and pool but can only imagine that I will not change my mind. This might be the best Crowne Plaza that I have stayed at!
I was part of a big conference where we took many many rooms. At each point at which we needed any staff everyone was cordial friendly and helpful, but... The rooms are in desperate need of a renovation and look like they haven't been updated in thirty years. First I was given a room that the door didn't lock, and when they switched my room, the safe had no door on it. The carpets and sofa were stained, the bathroom ceiling had mildew, the mattress had no support, but the room was clean. Water pressure in the shower was weak and there wasn't very hot water in the morning or night. Only when I showered once in the afternoon after hike was the water truly hot. The food at meals was plentiful with many options but none particularly delicious. Usually at hotels it's hard to stop eating because everything is so good, that was not the case. It was good enough, but that's it.
This is a lovely hotel is a little tired. The staff were great. Helpful and friendly. The pool is nice and cold. The breakfast is massive great choice and well priced. It does need a bit of tlc the carpets are a little worn but it's clean and comfortable. There is entertainment most evenings. It's in a good location and I'd stay here again
I looks like the hotel hasn’t changed for the last 18 years. The rooms are ok. The carpets are very very old. And so are the elevators. The dinning room is fine and cosy. The service from the desk or maintenance is very slow and it looks like they dont really wants to help ( for ex. We called them cause the a.c didn’t work after 3 days he was fine. The guy who came said the a.c is tired and cant work on high power. Change it to mid power and left. The pool is fine
The hotel staff are just lovely and accommodating. Especially if you consider challenges they have with some of the guests. This was my first visit in Eilat in 25 years, and my first ever at this hotel (i usually vacation at the Dead Sea several times a year) and the staff identified me as so, and we were upgraded to the top floor suite that included the most amazing balcony and accommodations. We were also given free wine, and late check-out to compensate for some issues that were not totally their fault. This is not a real five star hotel, and there is a lot of room to improve cleanliness as well as security to enforce non-smoking and basic "dont put your dirty feet on the lobby couch" for visitors, but considering some of the visitors (which i would vote to ban), once you were nice and kind to the staff -they reciprocated and were very nice to us. We had breakfast and dinner included, and both meals had so many options, it was easy to feel full and satisfied. My companion even got a lovely plate of gluten-free options. The Spa was intimate and worth the extra pay (we each got massages, each day -and they were great!). Location is great. I will return once i locate a time that is not a national or religious holiday to avoid the masses. The suite was spacious, and lovely. and again the staff: great people.
Reception staff were nice and the breakfast spread is reasonable. Hotel room meets the basic requirements but room furniture is dated and not maintained. Another disappointment was the parking - we read that underground parking is available for guests, but were turned away as their parking is (always) full.
We recently went on a family vacation to Eilat and Stayed at the Crowne Plaza Eilat for 1/2 our trip. This was the worst experience I have ever had dealing with the Travel or Hospitality industry ever. We initially booked 2 nights using IHG Rewards Club Points via the american call center. They were Courteous, Polite and Helpful. My wife told them how many people we are, and how many nights we want to stay. The reservation was confirmed within minutes and everyone was happy. A couple of days later we called the Crowne Plaza Eilat to ask if we can extend the stay for another night. They said since we booked with points we have to do it through the IHG points center. That evening we called the points center, and they said to change a reservation we need the hotels approval based on availability and they are sending the request over. Next morning We call the hotel to get an answer and they have no Idea what we're talking about but that there are plenty of empty rooms for the nights we wanted to extend. After numerous calls back and forth we were told we cant get extra nights. We later called the hotel to ask about something, and we were told that the room is for 2 adults and a child, but no room for the 2nd child although we specifically said that we are coming with 2 children and a baby. another round of endless calls between the hotel and the rewards center. Overall we made over 20 calls, and were told that there is a problem with our reservation over 4 times in one month. We finally checked in and after a long day, and late to bed were awakened at 8 in the morning due to construction going on upstairs! Who does construction in a hotel, during vacation season, at 8 in the morning ?? On top of that, it seems that although the hotel advertises free breakfast both online and in print in the rooms, it seems that IHG Rewards Club Members booking with points are not eligible for free amenities such as breakfast. This was the single worst experience I've ever had with a hotel, or in the travel industry in general and I've had my share of bad luck while traveling.
The room we stayed in was with stained carpet, dirty towels and used soap on the sink. Also the light switch on the bed was broken with wires exposed. But the most disgusting thing was two chunks of hair under the decorative bed cover. The service was friendly but useless, asked for some toilet paper from the reception on our way out but never got it
We where at the hotel in august 2017 for the first time and... last. The room has a very dirty carpet. very very noisy lobby ..and no body from the staff to enforce rules, you just can't staying their. But the worst is the service: you have to call twice or more the guest service to get response and you ask for something as bringing towel they bring you the number of towel they want not what you ask for.. terrible. The corridor to the elevator has a very very bad smell. Like the smell of garbage... I want to make it clear that there are good hotels in Eilat, but not this one.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Crowne Plaza Hotel Eilat places you within a 10-minute stroll of Eilat Marina and Ice Mall. This 266-room hotel welcomes guests with conveniences like a restaurant, a full-service spa, and an outdoor pool. Harbor Bridge and Ice Space are a short walk away.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.
The 266 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms have hair dryers, free toiletries, and bathrobes. Minibars, coffee makers, and free newspapers are other standard amenities.
Crowne Plaza Hotel Eilat features a full-service spa, an outdoor pool, and a children's pool. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a health club, a spa tub, and a sauna.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 952 reviews