Malmaison Edinburgh4.0 out of 5.0
Recent guest reviews
Good food, nice room, very clean. Major $$$s for what is provided. Fortunately, the best meal of our 24 day trip was just down the street. Definitely go to The Ship on the Shore for excellent food and service!
We stayed here recently on a Sunday night and paid £65 room only which we thought was very reasonable. When we checked in, we were offered a small room with a good view or a large room with no view. We opted for the small room which was on the third floor with a view over the water. We were happy with the room and the size was fine for us as we were only staying one night. The room was clean and had everything we needed. We didn't eat in the hotel as there is so much choice of nice restaurants nearby. There was a mini bar and a selection of treats in the room which was tempting but all the items were very pricey. We had a good night’s sleep in one of the comfiest beds we have had in a hotel anywhere. The only problem we encountered was while waiting to checkout at 9am, a large group were checking in and we had a bit of a wait which was a problem as we were in a bit of a hurry. We would happily stay here again if the price was right.
180 for a room with no hot water for the shower. Stayed in Room 203 on Saturday 11th. I reported as i left but no offer of a reduction just a shrug of the shoulders and a promise to go find the duty manager. We were not the only guests to point this out. Others were told to leave the tap running for 10 mins !
Nice location in revamped Leith. Good parking. First room 304? Was very dark with another part of the hotel being the only “view”. We were told the hotel would be full and no other room available but then the Manager at reception moved us to room 123. Much larger bright room with better views. Good bathroom and bed and minibar etc. Only downside was no safe. Dined in hotel first night and food and service very good. Easy access into town by bus. Would certainly stay here again. All in all a nice boutique hotel with excellent staff.
Stayed here for a night when we went to Restaurant Martin Wishart as the location is perfect, only a couple of minutes walk away. We had a Club deluxe room and to be honest, didn’t find much deluxe about it. Spacious and trying for modern chic decor. Pillows were awful so poor night sleep had and breakfast was nothing to shout about. Much better value had staying in other hotels. Didn’t feel like a luxury £200 per night!
Positives - lovely location, great building and comfortable rooms. Negatives - shower head was covered in black mould and needed cleaning. Stagnant water in mini bar fridge was disgusting and had been there for a number of days/weeks Despite not drinking anything from mini bar, I was charged £15 4 hours after check out for cider and lager. A phone call and email was sufficent to have this refunded to my account.
Words can’t describe how awful our overall experience was. Aesthetically the hotel looks good & ambience is very pleasant. Arrived to our room & realised it was a disabled friendly room which in principle isn’t an issue, but from a practical point of view when your husband is 6 foot tall & is having to stoop down to use the sink it’s not the best, coupled with dodgy fitting tap & poorly draining sink!! Shower could not be described as power as it was very slow running water! Room was absolutely freezing with only heating in the form of a small wall heater, we phoned reception & were promptly given an additional heater which (for the first time in my life!) I had to keep on all night as room was still not warm enough by late evening. Thank goodness we were only staying one night. Was asked upon check out how our stay was & had to be honest so I said it was freezing. I was asked if I’d like to speak to duty manager but I declined as this was a treat for my husband & so I didn’t want to sour our overall trip away. I noticed on website that there were many rooms available so I fail to understand why we were given this specific room which clearly was not in the best of conditions. I would struggle to give it 3 stars even with the attractive decor. I certainly won’t be back & would advise others not to be fooled by the grandeur of the building!! Malmaison staff should be embarrassed to pass off such poor quality of room & expect a positive response!! Any hotel inspector would be horrified by the lack of attention to detail.
We stayed one night to allow us to eat, and more importantly drink, at another restaurant in Leith (Norn). Staff were excellent throughout our stay, we were able to check in early and the room was clean and tidy. Very comfortable bed, clean bathroom and quiet room. The hotel rooms and public areas could do with a bit of a refresh; evidence of missing pictures, slightly shabby lift interiors and cupboards in bedroom that didn't really want to open. Yes the décor is dark, as others have commented, but that's Malmaison's style - you don't go for 'light and bright'! The choice at breakfast was spot on and, again, service was excellent from smiley staff. Would definitely stay again if we were looking for another evening out in Leith.
Exactly that . Everything was fine but it added fuel to my idea that 4 star hotels in France are really 3 star ! The reception were friendlier than previously experienced in Nice and room was comfortable and clean - breakfast was a buffet , again fine . I was on a 'duty visit' on family matters so for that purpose it was absolutely ok . Maybe I'm just getting to stage in life when I need to trade up to 5 star and hunt around for deals. All said I'd definitely use again for similar trips. More teabags and much more milk in room please - and please stock some non diary milks ?
We stayed here two nights. We loved the positioning of the hotel, directly on the harbour at Leith and next to some great restaurant options. There are lots of lovely cafes and restaurants a stones throw that you wouldn’t ordinarily find staying in the city and close to shopping at ocean terminal. It is a good 50 minute walk to the city centre but we actually really liked this as there are lots of lovely coffee shops and restaurants along the way and we like being out the centre as it’s quieter. Otherwise it’s an easy bus journey. Really good breakfast. Lots of choice, generous helpings. Rooms were very comfortable. Good beds, hot showers and curtains that block the light properly! Staff were very polite. Would stay here again!
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 1967 reviews