Malmaison Edinburgh4.0 out of 5.0
Recent guest reviews
Husband booked an overnight stay here as we were dining in the Tom Kitchin restaurant as an anniversary gift from our sons and daughter-in-law. My husband had originally booked a standard double room but just a couple of days before our stay, he received an email from the hotel asking if we wanted to up-grade our room for an extra £12.00. We decided that we would take up the offer as it was only an extra £12.00 and thought that we would be getting a really nice up-graded room. Was so disappointed in our up-graded room. Was really small but clean. Bathroom was small but clean also. Room needed some TLC. Would like to have seen a set of drawers in the room to put our clothes in rather than a large bookcase type of unit which housed the tv. or a small shelf in the wardrobe. Can't believe I actually paid £181.00 for an overnight with Continental breakfast - extra if you wanted a full Scottish breakfast! Wouldn't like to have seen what the standard double room was like. Don't think I'll be making a return visit any time soon.
Malmaison littery means bad house. Well they got the name correct as it is a bad hotel...... Arrived at 2pm and rooms were not ready until 5pm. Tried to get a drink in the bar and that took 45 minutes. Under staffed and rude. Front desk clerks were shot tempered and rude. Food and drink prices were high and service almost none existent. Only good service in hotel was maid service. Shame. Nice looking hotel but not recommended.
I can't help but feel a little short changed by my recent visit to Malmaison. I have stayed on more than one occasion at the Hotel Du Vin in the old town (who are part of the same hotel group) and expected the same level of standard when I booked my stay at this hotel. First impressions were good. I booked a standard room as we were only staying for one night and breakfast was included within the room rate. The room itself was freshly decorated and I liked the urban feel to it. There was no view from the room which was a little disappointing (we overlooked a brick wall and what I presume was the extractor for the kitchen) and there was very limited natural light. The bathroom was also really quite tired, but it was clean and the toiletries provided were great. My biggest surprise was that there was no climate control. Unfortunately, we did not realise this until we went to bed and the room was stifling hot with no meaningful solution to cool it down – we found a noisy fan in the wardrobe, but this did little to assist. While I appreciate that the weather was unusually warm outside, climate control is something I would make use of even if the weather was cool. Moreover, for the price charged and the hotel’s star rating, I would expect climate control as standard. I understand that the hotel recently underwent a £5m renovation, so it seems a strange oversight that the rooms weren’t upgraded to include this. As it was a nice day we chose to have some drinks in the bar and sit outside, however, the service was very slow. We did receive apologies from the staff and I really did feel for them, particularly the young sever who looked exhausted! While I understand there was a shortage of staff, there was clear lack of awareness of the customer from a management point of view. For example, having to wait until the bar maid had finished making cocktails before the server was allowed to bring bottles of wine to our table. It was just poorly co-ordinated. Due to the issues we experienced, we were given a discount from our bill and this was much appreciated; though I can’t help but think that a lot of oversights could have been prevented! Breakfast was the highlight of our stay, the restaurant is beautifully decorated and the choices for both continental and cooked breakfast are fantastic. The staff in the restaurant were very attentive, the food was delicious and I really couldn’t fault it. Despite this, I was very frustrated that this was the only time during our stay where I felt we were getting value for money. Overall, I think that Malmaison need to up their game to compete with other luxury hotels and serviced apartments in the city. Sadly, I wouldn’t rush back because I know I could get better value elsewhere.
Just stayed 2 nights here as part of the Rolls Royce Enthusiasts Club and they really have a lot of mileage to go in terms of service. For example, the hot breakfast today was 25 minutes late, for evenings meals we were squeezed into 2 small non descript conference rooms with no air con, general service is generally lacking, chaos on arrival I.e. no portering, first nights meal included tough chicken and no green veg, and small rooms are generally small and stuffy. Avoid if you want value for money.
Here with a group. Great location, newly updated rooms, good staff. Horrible food, poor service in bar, no air conditioning and poor ventilation. No one to help with bags and you cannot pull a car up to the door so it is a long haul from car to front desk. Despite all this it was a very nice stay once we got to our rooms. If you visit during cold weather would be a very nice hotel.
Booked basic room. It was pretty large with great amenities. Nice large bathroom. Perfect location for restaurants and bars. Helpful friendly staff. Room service was quick and the food was very tasty. Menu mentioned a £4 tray charge but did not mention an extra charge for the service itself which was another few pounds. Bar service was really slow but it was a really nice day so I'll put that down to it being busy. Would definitely recommended and would stay again.
This hotel is situated in a lovely location on the waterfront at Leith. We were there on a Friday/Saturday and to be quite honest it felt a touch like Faulty Towers !! When we arrived the booking system was down and they were unable to allocate a room. After getting to our room we went down to the bar for a drink and despite being fairly empty with plenty of staff the service was poor..staff were having fun & chatting but customer awareness was lacking. We were just about to leave and the fire alarm went off and we were all asked to evacuate the building. My husband was in the room at the time & decided to use the fire escape stairs however they did not open !! Had to return to room and come down the normal stairs. Meanwhile we were told by a nearby restaurant that the alarm goes off regularly !!The wifi in the rooms was very poor and you needed to stand in the corridor to get wifi..It was similar in our friends room and although we mentioned it several times at reception & were told they would investigate nothing happened. The next day to complete the picture the lift was out of order!! In saying all that the room was spacious and bed very comfortable. Breakfast was well done and worth paying the supplement with a good selection.
Just sat in the taxi and I just wanted to say thank you to the staff at malmaison for the service we have had over the past 2 days. We had drinks last night as my sister was staying for a couple of nights so we got them checked in. Friday night dinner was fab and the service was excellent. Good wine recommendations and I just now need to get home and lay in a flat position for a while. We asked for a gluten free birthday cake for my sister and they didn't disappoint and it was a Fantastic surprise for her. Well done guys and thank you for tonight xxx
Good small hotel. Enjoyed my stay. Breakfast was good, but had to pay extra for omlettes, etc. Close to some restaurants, but not in the city center. The mall is walk able and buses come there so you can go to various locations.
Have stayed at a few Mal hotels and never had a bad experience. The rooms are modern and comfortable with all the amenities that you would expect to have--free WIFI etc, staff were pleasant and friendly.
- Walking distance to Royal Yacht Britannia
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Leith within a short walk of Royal Yacht Britannia, Malmaison Edinburgh is within 2 miles (3 km) of other popular sights such as Edinburgh Playhouse Theatre. This 4-star hotel has 100 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Palace of Holyroodhouse and Arthur's Seat are also nearby.
Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a continental breakfast is served each morning for a fee.
All 100 air-conditioned rooms provide minibars, coffee makers, and ironing boards. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries.
At Malmaison Edinburgh, guests have access to a fitness center, free WiFi in public areas, and 4 meeting rooms. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this boutique hotel include conference space and wedding services.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 1858 reviews