Tupa Hotel3.5 out of 5.0
Recent guest reviews
This is a difficult review for me, because I think hotel Tupa has a lot of potential, but a few flaws that disturbed me a bit. I stayed at the Tupa hotel in Hanga Roa for 7 nights in April / May. At the time of the booking, this was a mid-range hotel, not the cheapest, not the most expensive. Here are a few notes about the hotel: - No internet/wifi in my room. Only in a lobby, sometimes ( a bit spotty) and usually slow - The lobby is nice, with some couches and a beautiful view to the ocean and the very nice garden outside - There were, as other reported, cockroaches in my room, corridor and outside . Although in the tropics, they are probably hard to avoid, and they proably come from the garden, I did not enjoy their presence. Some of them were HUGE ! Most of the time, I saw only a few small ones in my room, but on the first night, there were many, and some big ones. Probably due to the weather. So you may get lucky with them, depending... - Very old and dirty carpet and paint in the creepy corridor, which don't give a very good image of the hotel, which otherwise is quite ok, clean and pleasant - My room was clean and quite nice with a large bed. It is nice to have a mini-fridge to cool drinks - No A/C. Although not absolutely mandatory with the temperatures I encountered in April/May, it would make the room much more enjoyable - Nice staff. Some spoke english, some not, but all were nice, helpful and friendly - Breakfast was ok, but nothing special, not much variation, and not so high quality - On my first night, there was a huge party in the hotel area, with about 50 teenagers, who were lodging at the hotel. I had to wear my earplugs to have a chance to sleep. It is ironic that the reception asks you to sign the rules of the house upon arrive (along with the immediate payment of the full stay, in cash USD), which say no noise after 23:00. But then they allow a party... the rest of the time, the hotel was very quiet though, so I think the party was an exception All in all, Tupa hotel is not bad, it has its pros and cons. I think if the corridor was renovated, the roaches dealt with and the breakfast improved a bit, it would easily get a 4* mark from me. The garden alone is so lovely...
I had to pinch myself to believe I was actually on Easter Is/Rapa Nui/Isla de Pascua... what an amazing experience! Hotel Tupa was the one booked for us by our tour company - a company that prides itself on supporting locally owned and operated businesses. We thoroughly enjoyed staying there. We were able to walk to local places (though the return home is kind of uphill)... Not too far from the Hanga Roa shopping centre and also not far from our 'go-to' favourite restaurant (Haka Honu)... Our room was spacious and comfortable, the cleaning lady inventive with her enjoyable towel animals, a plentiful breakfast, comfortable common areas (lobby, patios and sitting rooms) and all quite quiet. Loved the chickens that wandered in the sub-tropical garden. English was not the staff's best talent but somehow we all managed to sort out whatever needed sorting... As we had pre-booked tours, once we were checked in we were pretty much organised. The wifi works in the lounge and common areas - not an uncommon experience for me and hey, when you are in the most remote island in the Pacific, what a luxury it is to have wifi at all! A great excuse to turn off from the rest of the universe and focus on being here. Iorana!
There are definite pros to this property. 1. Airport pick up was good. 2. The young guy that manned the reception desk most of the time was helpful and friendly. 3. They were happy to do laundry (for which I happily paid). 4. It's relatively cheap. BUT. 5. Hot water was a big problem. The property tried to resolve this but it was never great. 6. Fly screens are not in great shape there are going to be mosquitos at night. 7. For me the breakfast was really disappointing. Might just be me. 8. If you are in any of the rooms on the left of the property be prepared to be woken by roosters crowing. Pretty much at any time of night. 9. There is only one power point in each room. You will need an adapter that works for Chile. 10. The internet/phone coverage is pretty terrible. No internet in rooms. 11. Finished there on an unpleasant note where they accused me of stealing a towel. I offered to open my bags and show them. They were pretty crappy towels. I don't think any sane person would take one. If any friends or family we're going to Easter Island I would not be able to recommend this hotel.
I did not want to stay at a 'destination hotel'. The island was the attraction. So I chose a more basic hotel & it didn't disappoint. The room was very large & clean, I had a view to the ocean, a bathtub (lovely luxury at the end of a day of sightseeing), a good breakfast, an iron & ironing board, plenty of blankets and free carparking on site. The Manager & her staff were very good. Despite language differences, they gave me helpful tips about sightseeing & places to eat. They also checked a few times whether I needed anything. I think it might be a difficult place to stay without a car, unless you are going on an organised tour. However, it's easy to drive yourself around the island & I'm glad I did this. Lucky you, going on holiday to Easter Island. It's very special & (in my opinion) Tupa is basic but absolutely fine & I would stay there again. Thank you to the Manager. It was very nice to meet you.
Really enjoyed our 4 night stay at this hotel. Stayed in room 20 which was spacious, clean and had a great view from the chairs just outside our patio door. The decor is a bit old but who cares it's Easter Island! The hotel staff pick you up from the airport and take you back so no messing around with taxis. The breakfast is of good quality, the communal sitting area is really nice and the staff are excellent. There are safe deposit boxes for any valuables you might want to lock up but the rooms are very secure anyway. The only thing I missed in the room was a kettle so you could make your own tea and coffee. The hotel is just a 10 minute walk to the town or the harbour so ideal location. I would like to say a special thanks to Javi for making our 16th wedding anniversary so special and memorable. i did not want to leave and I will definitely stay here again if I return to Easter Island. Thank you Tupa Hotel!
Staff were nice, rooms basic but OK, breakfast simple but adequate but internet wifi was very poorly implemented and internet access is hopeless, not just hotel but whole island. Not the worst choice but not the best.
Only new hotels in the subtropics have a chance of being free from problems. The Tupa did very well as it is not new. If there was a scale just for subtropic hotels I'd give it a 4. Unlike other reports I found no cockroaches, had great service from the day staff (evening and night cover far less competent) and was assisted by the owner to get my clothes washed locally. My room had a comfortable bed, a bathroom that functioned fully, a new baby fridge and at least an air fan. The cleaning lady did a stalwart job in particular keeping on top of the termites one finds inevitably in such properties in such climes.The safe box in the safe room functioned. I was here during the run up to and the first few days of Tapani - the summer festival. One cannot escape noise at night. Location is fair as there is a walk to get onto the circuit but if one wants a sea view it is high up and its there. I too was on a plane late at night and had to vacate the room at ten am. I had absolutely no problem with continuing to stay in the hotel lounge FREE. The staff and I continued to chat and I did not get told off for dozing on the lounge sofas. Wifi was variable which I discovered was due to volume of users. It worked in my bedroom before breakfast, in the lounge until 6pm, and then it was best to forget trying during rush hour. Breakfast was standard fare for Chile. Empty servery plates were replenished regularly. The toaster arrangement was not perfect: the big toaster toasted only one side so everybody wanted the small one
I wouldn't choose to stay here again..! So many cockroaches (at least 4 on the first night) The staff were extremely nice on our 3 nights we stayed here, but as soon as we checked out we got some serious attitude!!! Checkout is at 10am, but our flight didn't leave until midnight. Reception gave us the option to either leave our bags with them for the day, or pay 30% of your room cost until 8pm.... NO THANKS!! Rip off.. So of course we chose to hang around the island and leave our bags with them. We are not made of money and traveling on a budget, can't go spending money on unnecessary things. No problem at all. That's life. Make do with what you have. As we came back from lunch, with no welcome when we said hello as we did everytime we walked passed reception. We had 4 hours to kill so my partner had a nap on one of the 4 big couches. We got told off for napping there!!!! And not nicely either! It wasn't busy at the hotel at all at the time, we were the only ones in the lobby/lounge area! If it were busy, of course we would make room for everyone. The only good thing about this place is the location and one or two of the staff speaks good english. In my opinion that's not enough for me or anyone to stay here again. Once they have your money and check out and linger around until your flight, you'll be snobbed like you were never a guest.
I spent four nights on Easter Island, and my room at this hotel was so basic, I checked out after one night. They lost three nights revenue, as the facilities and the service were so lacking. The "superior" room I got was very basic, with one small pillow, a cracked window, no fan, and no air flow, and was very stuffy, but it was clean. The common parts were shabby and the staff were not especially helpful (and were unable to provide me with a floor fan, or incredibly a bottle of water, suggesting a can of Coca Cola instead!) The pickup from the airport was appreciated, but pretty well all hotels offer that. The included breakfast was average, with limited choice, and a very very slow toaster. The location was not too bad - an easy walk into town, but most hotels offer that.
We stayed at Tupa for 3 days, and all in all it was an ordinary, not very good hotel. We got a large room; with almost a sea view, and admittance to a garden. The room was quiet except for sounds of the waves and the crickets. Breakfast, housekeeping and atmosphere was ok. Service and kindness and knowledge of English was varying, according to who was working in The reception. Esteban was great, and very helpful, one other was arrogant and negative - and quite brute. We had several large and disgusting cockroaches in our room. They were loud and moved super fast, and were impossible to take out. The Hotel did not eliminate The cockroaches, and clearly did not deal with The problem in an adequate and solution oriented way, but held us up with talk (one said that it should not happen, an other said that cockroaches were inevitable on Rapa Nui. I dont care; just fix it. So; if you love cockroaches; I reconmend Tupa.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 200 reviews