Hangaroa Eco Village & Spa5.0 out of 5.0
Recent guest reviews
Awesome and very warm staff (special mention to Carolina), amazing spa, great help in renting cars / quads from Jaime to tour the island, great breakfast, the rooms with basaltic bathtubs are incredible - we strongly recommend and would love to come back soon!
My wife and I recently stayed at Hangaroa Eco Village & Spa when we visited Rapa Nui. Overall, our experience at the hotel was a positive one and we were very happy with many features and amenities. In terms of lodging options on the island, I would imagine it would be difficult to find many others that offer the luxury and perks that are found on this property (just don't expect a traditional 5-star resort experience). The kainga rooms were very spacious and offered the essentials you would find at any upscale resort. The bathtub was my wife's favorite, but I was most captivated with the spacious balcony where many sweet dogs would visit us every day for some pets. The location was really nice - close enough to walk to the main spots but a little secluded to ensure you can relax. The property was well-kept and you always saw staff members hard at work. They were friendly and attentive to our needs. They were especially helpful when I was dealing with an upset stomach and when my wife hurt her ankle. On our anniversary, my wife and I had some of the best massages we've ever had. Make sure to visit the spa! The food was for the most part good. Breakfasts were especially enjoyable, which worked well considering it is included with your stay. Not a huge amount of variety, but a nice omelette station and a variety of great fruits and juices among other traditional breakfast staples. Dinners were also quite nice. The only hiccup we had was the one lunch we ate on site when we were served undercooked chicken (the dogs seemed to like it though). Also, I'm sure you have seen it in other reviews, but the protest signs add an uncomfortable vibe to the dining area. Overall, we were happy with our experience at the hotel and would definitely consider staying here again if we visit Rapa Nui in the future.
One of the newest, largest hotel in island (local people are still fighting with hotel owner) The room is large and comfortable, the restaurant is good too. However, the room does not provide tissue paper and small towels, and the tour desk is operated by outsider from a travel agency who does not help at all when their own agency can not provide service while many other operators can. And they messed up charges so I was double charged, (one by tour operator and one by hotel for same trip). Also restaurant waiters can do better with just little traingings. Also a soft pillow would help me sleep better
Hangaroa Spa Resort is 5 Stars - beautiful, comfortable rooms - great restaurants - super customer service - close to the town. However, my only advice would be to ask questions about your tours, the restaurant times, and transportation. The excursions aren’t included and the ones highlighted on the website are not offered everyday or even at all. Example: starry night & sunrise tour don’t exist. However, the resort will create a private “tour” for you - 2 pepeole- ($300USD), but it’s really just a transfer - car service. Another point to note - buy the National Park ticket in the airport. It’s about $100USD and good for all ruin/sights for 10 days. You’ll need this before going on any tour offered through Hangaroa (or any place). Another reason I suggest to ask questions: the pool bar restaurant (Bar Vaikoa) is said to open at 11, but on our last day it just wasn’t opened until 12. This was inconvient due to our flight - but the resort was courteous enough to open a restaurant to serve us a delicious Caesar salad. WiFi is good, and on this remote island, that is rare. Amazing resort! Just ask questions.
The hotel is lovely! The people are friendly, helpful and genuine. My room was perfect-comfortable, clean & a great patio & ocean view. The included breakfast was delicious & a great variety of choices every morning. The restaurant for dinner was excellent! I had a 3 meals during my week stay and all of them were delicious (as well as beautiful). I highly recommend Hotel HangaRoa Eco Village & Spa!
While the hardware was decent (probably 4-5 star quality considering the remoteness), it was a huge let down in terms of service and cleanliness. Front desk personel were simply indifferent all the time and did not make us feel welcome at all. No greetings whatsoever even when we pass by (we were never asked how our stay was during the entire time). They were clueless about questions asked, including when the airport shuttle will be here. Upon arrival at the airport, we stood in front of the pick up person (front desk personell) for a good 2 to 3 minutes while he chatted up with a random lady (perhaps his friend) until he finally acknowledged us. While i dont want to entirely fault the housekeeping staff, as it could be an issue of location / design / material used of the room, the rooms were just not very clean, especially the floors. Towels werent changed even when we tossed them in the tub (there were obvious dirt stains already on them). All said, if i were paying a low price for this, i would not be complaining about the above. But at this price level, the hotel simply falls short on a lot of factors. On the other hand, easter island was itself great and highly recommended!
This hotel has all of the amenities that you'd expect for a resort in this price range. The rooms all appear to have nice views, at the expense of being spread out, try to get a room with a low number to avoid quite the walk. The food quality is really good, the tuna ceviche is amazing. I have one pet peeve, there's no room service at this hotel. I was sick one night and had to drag myself out of bed to eat, they need to introduce room service options to get 5 stars from me. That being said, this hotel deserves all the plaudits that it receives.
Ever since reading Kon Tiki by Thor Heydahl when I was in 7th grade I have always wanted to see the Maoi. I finally made it and feel it was worth the expense. We took Lan airlines from Santiago to Ilha de Pascua (Easter Island) and it was a surprisingly comfortable 5 hour flight. Their seats seem bigger and they definitely give you more leg room. We like 5 star hotels so we chose to stay here at the Hanga Roa'. I mentioned tips (they are only 10% here) because the web site suggests tips should be left at the end for everyone to share. I think the better way is to tip individually (if appropriate) as you go as you would anywhere, and then give something for 'the staff' at the end. They definitely appreciate it. All of the help were personable, helpful and seemed happy. Our room had a living room, was very spacious and clean. The spa was accommodating and even took me right away for a 25 minute massage (replacement for a 1/2 day tour). We arrived on the mid day flight and our room was not ready so we missed the afternoon tour. I decided to see if I could get a replacement massage and Norene took me right away. Great massage and since I chose just my legs it felt like much longer than 25 minutes. Definitely worth visiting the spa! The food is amazing and much better than I expected. Roberto, our tour guide both days was very knowledgeable and made the tours interesting. The sunset tour has champagne and appetizers after the sun sets. It was a nice surprise. I personally think that 3 nights were long enough to see everything we wanted to see. This was definitely the place to stay. Only odd things were the protest signs outside the restaurant windows in line with the ocean view. They reference 'stealing the land'. I had read about it online and knew it had been there for a while but I asked the receptionist about it anyway. She said they had only been up a few months which by the looks of the signs seems like a huge underestimation. I didn't get the whole story so it's difficult to judge. It' s just unfortunate that the situation exists at all. Regardless, we enjoyed out trip to this island.
It is a unique little resort with echos of the classic Easter Island culture. The accommodation is very comfortable and really well done. The food and drink are excellent. Best of all, the staff are friendly and helpful.
The property is unique and attractive - the low one-story buildings provide an open feel and view, right by the water. Our "Maunga" rooms were large in sort of a "cave" style, including a sitting area and floor-to-ceiling sliding doors and windows looking toward the water. The rooms were well-maintained and very clean. The hotel is about a 10-minute walk into town - everything is quite close together in Hanga Roa. The tours were all excellent, providing a great overview of Rapa Nui history and culture. We were there for 2 1/2 days, and filled almost our entire time with tours to different parts of the island. The tours are listed as "semi-private", which means you are on a van typically with 8-10 hotel guests. We were a little anxious before our arrival since none of the tours were organized in advance, but the staff there did an outstanding job pulling together exactly what we needed for our short stay. Note that you will need to purchase National Park passes yourself before the tours - they apparently offer them for sale by the baggage area in the airport (we missed that), and also in town - they only take cash but accept both Chilean pesos and US$. We purchased the all-inclusive package, which we probably would not do next time. Our included dinners were only at the onsite high-end restaurant, which while impressive and beautiful was not always appealing to our kids or us, so we ended up paying extra to eat some simpler fare at the pool bar / restaurant a couple of times. While service was always very friendly and generally good, we did encounter a couple of hiccups - for example, a lengthy wait for the transfer in the heat on arrival (they were only running one van back and forth), and an inability to get evening turndown service once the maids had passed the room. Also we needed to go searching a few times for water bottles - advised to get them at the restaurants where sometimes we were charged and other times not. The protests that some have mentioned were not a significant factor (and not controllable by the staff) - basically the signs partially block what would otherwise be a spectacular view from the restaurants. Those were minor hiccups in an otherwise amazing experience. The length of our stay was too short to relax at the spa, go on hikes etc. but was just long enough to quickly take in the main sights.
- Free hot/cold buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Within a short walk of Pea Beach, Hangaroa Eco Village & Spa is within a mile (2 km) of Ana Kai Tangata. This 75-room, 5-star hotel has 2 restaurants, an outdoor pool, and free self parking. It's near the airport and also close to Mercado Artesanal Municipal and Ahu Vai Uri.
Free hot/cold buffet breakfast is served each morning from 7:30 AM to 10:30 AM. Enjoy the ocean views at Poerava Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free daily manager's reception.
All of Hangaroa Eco Village & Spa's 75 rooms are air-conditioned and have an array of amenities, including free minibar items, balconies, and sofa beds. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, ceiling fans, and safes are also available.
Hangaroa Eco Village & Spa features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
84.0% of guests recommend this hotelTotal of 603 reviews