Hangaroa Eco Village & Spa5.0 out of 5.0
Recent guest reviews
This is a beautiful resort nestled along the coast across from the ocean. The landscape reminds me of the dry volcanic Canary Island or the dry side of the big island of Hawaii. The resort is very close to the airport and town, about a 5-7 mins drive. You can walk to town in about 15mins. Cab fare for one from the airport was 5,000CP. However if you contact the hotel in advance they provide a shuttle to and from the airport included. Checkin time is at 4, but my room was available around 330. Checkout is at 11am. Staff- most are very friendly and accommodating, all are hard working. Rooms- are spread out over the property. I was in 71 which is far from reception restaurants and pool. There is no tv or radio but I knew this when I booked. There is free wifi throughout the resort. The signal is strong but download speeds are slow, but this is true throughout the island. At the pool signal is so so if at all. Power Outlets are scarce so plan accordingly. I had a king bed with a couch that could be used as a twin bed. Room is beautiful yet simple. Concrete is used for the flooring and base for the furniture. The tub is amazing, a handcrafted piece of art, so bring bath salts with you. There are stone accents in the shower and floor and a beautiful stone sink. There is a mini fridge with complimentary water soda and beer the first use. It is 2500CSP to replenish each item. There is also a safe and ample closet space. The Terrace is semi private with a beautiful view of the ocean. One night had an beautiful unobstructed view of unexpected fireworks! Beds are firm- typical of most European beds. Housekeeping services the room twice daily. Pool- large with several cushions, loungers, chairs and umbrellas. There is also a smaller kiddie pool. While you can hear the ocean, the pool are is sunken so there is no ocean view. It gets busy in the late afternoons after everyone returns from touring. During the day it's quiet and very private. Towels are left out by the pool but they tend to go very quickly. Gym- is small but adequate for a good workout. There is one elliptical, one treadmill and multi-station weight unit. There are also free weights and mats. The room has air-conditioning but again no TV and no wifi. It is located in the spa. Spa- I had a 70 minute relaxation massage 55000CSP which was much needed after spending the day touring! My Spanish is non-existent and my therapist spoke very little English so it was a challenge communicating. I was unable to express medium pressure and ended up with a light pressure massage. It was still good and I managed to fall asleep during it. There is no waiting lounge area or locker room. There is a small outdoor pool with a chair and bench which is where I opted to wait. There is also a sauna onsite. There are showers are in the gym which is where I changed. You can also change in your treatment room which has a shower and toilet as there is no locker room. Restaurants- one serves breakfast and lunch another serves dinner. There is also a bar near the pool that serves lunch. Had breakfast included in the room rate. It is a buffet with a few options- egg station, sausage, American style bacon, quesadilla, tomatoes, Lunch meats, cheese, 2 fruit juices, chocolate milk, regular milk, cereals, yogurt, fresh fruit, breads and pastries that change daily. I did grow tire of the selection but I had a 7 day stay. Although I ate off property, I had dinner at Vaikoa twice. Surprisingly dinner and the cocktails were very good. I had the seared Tuna to start and Tuna chicken breast with sweet potato gnocchi for an entree one night 46,200CSP. The gnocchi flavor and sweetness reminds me of yellow plantains- delish and worth all the calories! I chose to eat outside and the sunset view with dinner was beautiful. Second night I ate there was also for Sunset dinner but sat inside this time. Sunset Cocktail which is complimentary was mojito also very good and this is my favorite drink. I followed it up with a berry mojito which did not disappoint. For appetizer, I had duo shrimp- skip it. The fried coconut shrimp are very generic and not worth it. The other part of the dish is steamed shrimp onion capers cilantro and tomatoes in lime juice that was good. The main course did not disappoint. It was Tuna served over squid cannoli pasta stuffed with seafood, melted cheese and seafood sauce. Total was 47850CSP. I must admit the gnocchi was my favorite. Concierge Desk- He can be very busy for the numbers of people needing services at times. I arranged for a rental car the day before and I needed an automatic. I got an4 door Dhiatsu for 90CSP per day. There is no auto insurance so I used a credit card that includes rental coverage. You can also probably book with the rental car places in town about a 15-20mins walk from the property. I've read they can bring the car to you.
The lodge, surrounded by plants and flowers, is located with an ocean few from the guest rooms, public rooms, and restaurants. The unusual architecture gives you that tropical island feel. The food and beverages are really good, and the service is great.
On the southwest side of the island. Views of the ocean from all rooms. Nice large room with comfortable appointments. Well designed, upscale bathroom area. Great sunsets "every" night with views from restaurant. Nice pool and pool area. A/C. No TV (good). Free WiFi which is variable. Quite a long walk to some rooms. All meals very good. The restaurant staff was very professional and flexible. Hotel staff helpful and friendly. Resort feel. So why the rating of 4 instead of 5? I cannot reconcile any hotel being worth $800-$1000 per night. They are capitalizing on limited supply in a wonderful resort location. They should. The price is still something I have trouble accepting. If this review is helpful then please indicate so below.
I can't imagine a nicer hotel on Easter Island. It is expensive but it's worth it. The accommodations are 5 star and the service was definitely first class. My wife loved the giant bath tub carved out of volcanic stone and I had my own separate shower. The king size bed was definitely king size and very comfortable. There was a tour & car rental service in the hotel lobby that made seeing the island a breeze. We rented a car so we could do everything at our own pace and were definitely pleased that we did. My wife & I always wanted to see the Moai Statues of Easter Island and Hanga Roa Eco Village & Spa made the visit perfect.
Excellent hotel, helpful and polite service, clean modern rooms with luxurious structure, great restaurant and bar, great food, excellent pool and spa. I recommend it with tranquility to everyone , family or business !
Stayed here for 4 nights last November. The resort is likely the best to be found on Easter Island but is definitely not luxury. And they have a policy unlike anywhere we have ever stayed in the price for the room is per person. Two persons in a room nearly doubles the price. Found this out months after making reservation when we discovered the booking covered only one person per room. In all if you are going to Easter Island and do not mind spending $800 a night this is your place. Otherwise look elsewhere. Won’t be quite as nice but you will pay a small fraction of what this place will cost.
My hand luggage was damaged by the hotel personel. It looks that fell on the soil, it was dirty and whe I complain about it to the hotel people, I treated like they were doing a favor. This fact itself made a bad start and I could not change my mood. The hotel is too expensive for the level of service and payed to be treated badly by rude people it is not for me. Also, in front of the hotel there is some sort of demonstration of people that was kind of cheated by the hotel. Anyway, no a good experience for me. I do not recommend. The point is that some hotel staff was behaving like they were doing me a favor, and it was not case...
We booked the room about 10 months in advance and when we arrived, found ourselves in a room overlooking the rooms on the lower level (slight ocean view, but mainly the grounds and the other rooms). They were pretty accommodating and agreed to move us to another room, but it wasn't going to be ready until 5:00 pm. They let us stay in the original room up until they could move us. We were in there a brief time, walking around in our bare feet and our feet got very dirty. We said something to the staff and asked that they make sure the floors were clean in our new room. When we got to our new room, that floor was also dirty (they're concrete, so we're guessing that they either didn't seal them, or they just don't thoroughly clean them). While we unpacked, I stepped in the shower and the floor felt filmy and there was a huge clump of hair in the drain. We called and they said they'd send someone right away, but when nobody showed up and we called again, they said the maids went to dinner and would be there shortly. There just wasn't a sense of urgency. They did eventually come and clean it, but the floors were still pretty dirty. When we stepped out of the shower we got the floor matte/towel dirty, and when we returned from dinner, instead of replacing that with a clean one, they folded up the dirty one and put it on the ledge of the shower. Also, they don't have a stopper under the door, so bugs come and go freely. We had a couple of roaches in the room (fortunately a spider caught the bigger one) and a lot of smaller bugs. On a positive note, the beds were really comfortable. The food was decent, but know that it's a buffet for every meal. We had paid for a premium package, so were able to order off an a la carte menu once (but there was no continuity in the availability of that menu. When we asked for it again, we were told it wasn't available "at this time"). The service was hit or miss...some of servers were really attentive, while others had to be flagged down. Also, we did not know that there were protests going on, with signs strategically placed in front of the ocean view, in the dining area. There's a note in the room apologizing for the protest signs, and explaining that they feel its important that all people have the right to protest their government. We did some research and it sounds like the hotel bought the land from the Chilean government, but the locals don't agree that it was their's to sell. We also had heard that one of the largest boat-shaped house ruins, used to be on this land. Excursions were decent, although the guide was a little difficult to understand at times. He was passionate and added his own personality to the discussions though. On a separate note, they made it really easy to rent a car, which was a very cool experience, to be able to venture out on our own. Also, on the day of our departure, there was a huge crowd (family reunion of about 70) and the hotel was really great about taking us to the airport separately. Overall I agree with other reviews that say it's overpriced for what it actually is. If you're looking for luxury, I'm not sure that it exists in the traditional sense, anywhere on the island (although I'm not sure what Explora has to offer). The attention to detail and level of service that you may be accustomed to for this kind of price, just isn't there at this particular establishment.
Building and surrounds are tired and need maintenance. Our air conditioner didn’t work, seems that this is a frequent occurrence. Good tours and guides, the staff tried really hard to please and the food was average. The strange thing about this hotel was that the hotel management was invisible, if there was a resident manager he/she never appeared. Which is probably why supervision of staff and monitoring guest needs appeared to absent.
5 stars hotel Hangaroa is located very close to the sea and to the main street of the town Hangaroa. The hotel consist of several bungalow buildings. In separate buildings are also the reception, the bar, the restaurant and the SPA. Most of the buildings are round (without corners), glas everywhere and view everywhere. The hotel is environmental friendly build with stones and wood. The hole complex is situated in a big garden. It’s very relaxing place to have a good holiday.
- Free hot/cold buffet breakfast
- Free in-room wired Internet
- Free parking
- Onsite dining
Within a short walk of Pea Beach, Hangaroa Eco Village & Spa is within a mile (2 km) of Ana Kai Tangata. This 75-room, 5-star hotel has 2 restaurants, an outdoor pool, and free self parking. Mercado Artesanal Municipal and Ahu Tahai are also close to this Hanga Roa hotel.
Free hot/cold buffet breakfast is served each morning from 7:30 AM to 10:30 AM. Enjoy the ocean views at Poerava Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception.
All of Hangaroa Eco Village & Spa's 75 rooms are air-conditioned and have an array of amenities, including balconies, sofa beds, and refrigerators. Guests can stay connected with free wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free bottled water are also available.
Guests of Hangaroa Eco Village & Spa have access to an outdoor pool, a children's pool, and a spa tub. You can take advantage of free parking, along with a free airport shuttle at scheduled times. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 531 reviews