6/10 Aceptable
Jamie R.
15 oct. 2025
No le gustó: Limpieza
First of all, the cabin is gorgeous and the location beautiful. Our issue is with TreeLine Vacation Rentals. To recap our experience:Friday: No one provided the information that there was a locked gate. Arrived after dark and had to wait for someone to respond with code.Saturday: discovered mouse droppings in pantry and along wall. Discovered wad of hair in bottom of unused shower. We reported mouse droppings and hair in drain. Was told housekeeping would be out to address both. Later we saw mouse run along front wall into cabinet by fireplace. We checked back in on housekeeping. No response. We then discovered mouse droppings cooked into our biscuits assume from the cookware. Reported. They offered to send pest control. Later that evening we. Checked back in. No response. Saturday night: received notification pest control would not be coming on weekend. No mention of housekeeping. So we: drove to town to purchase mouse traps and replaced food. Sunday morning they offered 150.00 compensation for the mouse and cleaning issue. Sunday morning: reported we purchased our own supplies and caught mouse. Sent photo of mouse on pad underneath the cabinet. They offered to replace Money for supplies and food. I responded we would take the compensation of 150.00 plus for supplies, food and trip to town. I asked how we would receive the compensation. At this point they stopped responding. Super disappointed. Not what you expect for a 3500 stay.
Jamie R.
Se hospedó 5 noches en octubre de 2025