City Express Durango3.0 out of 5.0
Recent guest reviews
We booked this through TripAdvisor and were pleased to find that the reservation was ready for us and at the expected cost ($55). Very new hotel. Very secure. The room furnishings are sparse but adequate. Plenty of plugins. Looks like everything came from IKEA. WIFI was very good. As a bonus for us one of the clerks was deaf. (Never find a deaf clerk in the US.) She was very polite and knew some American Sign Language (in which I am fluent). Knowing no Spanish I found it quite easy to converse with her.
I have stayed here over 7 times and each was a pleasurable stay. Staff is friendly and free breakfast is great. Rooms are small but clean. The beds are a bit hard, but I'm not expecting a five star quality bed either. I will continue staying at this hotel each time I return to Durango.
Easy to find, quiet good location, convenient, great free breakfast, highly recommended by previous guests (friends). They stay here every time when they come to town. Now we'll follow their example and will always book there. Great value, very satisfied.
My husband and I had an incredible stay!! The staff was very friendly and helpful ( front desk, housekeeping, security, etc) they met our expectations and exceeded them!! The rooms are clean, comfortable, bathrooms outstanding, convenient location. We highly recommend this place. See you next year !
This hotel is located a bit far from the downtown and historic centre, and a few minutes by taxi to the major mall in the area (Paseo Durango), but it is definitely a great place to stay at. The breakfast in the morning was nice and very good. The Wifi was great and never had an issue at all. Taxis are cheap so getting anywhere was no problem. I would definitely stay here again.
The location is right on our route. The staff are very friendly and helpful. The rooms are spacious, clean, comfortable, the bathrooms are as well. there is ample private Hotel parking. Complimentary Breakfast is included. Wifi is fast and easy to access and was included in our stay. Lots of tasty choices with room service and assistance from the desk for those who are novice Spanish speakers. There is NOTING to dislike here. City Express Durango is a great value. We've stayed here before and will again. We recommend that you do as well.
Fui con mi familia el sábado 5 de agosto y dejamos la habitación el domingo 6, pero a las dos horas de camino (porque viajábamos a Mazatlán) mi mamá recordó que dejo una bolsa olvidada en la recámara 605, marque una infinidad de veces y nunca me contestaron, solo la opción para reservar.. al regresar el jueves de esa misma semana, fui a preguntar.. y o sorpresa!! Nadie sabía nada.. estoy muy indignada ya que mi mamá está segura que la dejo en la recámara.. pero no hubo ninguna respuesta... También me atendió la muchacha con discapacidad auditiva, y me da gusto que contraten a personas así!!
Les escribo para felicitarlos por darle la oportunidad a personas con capacidades diferentes, nos atendió una chava que no podía hablar y la verdad tenía una actitud de servicio que no podía comparecer con su compañera, felicidades y ojalá le dieran más oportunidad a gente como ella con ganas de atender al sus visitantes
En City Durango, México, le dieron oportunidad de trabajo a una joven con capacidad diferente; Ella se muestra feliz y colaboradora con nosotros los clientes. Felicidades por su visión de inclusión!!!
Excelente servicio y veo mucha gente con discapacidad auditiva. Me da gusto que apoyen a todo tipo de gente. Todos muy amables! Y el servicio de transporte esta fenomenal! Me encanto mi visita GRACIAS!
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 53 reviews