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Best Western Cowichan Valley Inn

3.0 out of 5.0

Recent guest reviews

Excellent service, very comfortable bed, room was super clean. The exterior is under renovation but this didn't affect my stay. The Inn includes a restaurant and pub which was great, it was nice not to need to go hunting for a place to eat dinner and breakfast. Prices were also very good..

Hard to review this hotel as it was under construction. The room we stayed in needed some love - bathroom was outdated and needed a paint job! Reception area was temporary due to construction. No breakfast included at this Best Western - which would have been nice due to construction. Driving up to hotel we thought it was closed due to fencing around the building. Rate similar to other hotels - perhaps should be cheaper during construction ???

The purpose of my visit to Duncan area was strictly business and the location of the hotel was very convenient to the final destination for doing business. The hotel staff were very friendly and congenial giving great directions to other areas on interest in town.

This used to be the best hotel in Duncan, and maybe it will be again, when the current renovation is completed. My advice is not to stay there until the renovation is completed and you can be sure that you won't have loud construction noise in your room from workmen directly overhead. We booked an overnight stay in August 2017. When I booked, over the phone with the hotel front desk, I was told the hotel had some renovations going on but was operating normally, except for the pool being closed. That sounded ok, since all we needed was a comfortable room, with a restaurant nearby. But when we arrived and went to our room, mid afternoon, the noise was unbelievable. Workmen were stamping around directly above us, building on a second story. They were hammering, and running rotary saws, directly overhead. It's a wooden structure, so the noise was very loud, just as if I were running a rotary saw in the upstairs of my own house. The room wasn't fit to be occupied. This wasn't a "renovation", it was a major construction project. The front desk staff person was very unfriendly and told me that she wouldn't do anything about the noise, and wouldn't contact a manager (as I requested), and there wouldn't be a manager on site until the next day. The noise would stop some time later that evening. Oh, and my family and I could leave if we wanted to, no charge. Gee thanks. I've stayed here before and didn't expect the Four Seasons, but this was too much. I walked out to the parking lot (it was too loud to call from the room), called the Best Western 1 800 number, got shuffled around from person to person, and eventually one of their customer service managers at their HQ in the US contacted the Hotel. After about an hour, that resulted in the construction crew moving to another part of the property, not directly overhead, which reduced the noise in the room to a tolerable level. All in all, this was a very unpleasant experience. When we checked out the next day we weren't charged for the room (which I did not request), but I would far rather have had the kind of pleasant, no fuss, experience that I'd expect at a BW or similar brand name hotel in a small city like Duncan.

I stayed one night was supposed to stay longer but the desk staff is stuck up and just stands there gossiping about other staff. Management or what I took to be management brings a kid to work with her and tells the staff he’s sick but he’s sitting in the restaurant around employees and guests. Then digs through the candy with his dirty hands. I think this place needs new management and staff. Food was decent and rooms were good. Renovations didn’t bother us at all but the drama and disrespect for other employees is disgusting

This hotel is under renovation and should close down until the work is complete. they charge you the normal rate and give you dirty rooms and 1/2 the service. if you like a clean room stay away from this place until the renovations are complete.

The room was comfortable and I know once this Best Western is done all renos it will be fabulous! It is close to Nanaimo, Chemanius and many other attractions! Hotel staff were exceptional, helpful and friendly! It is in a great location! They have a Wonderful restaurant with Great food attached!

PRO: - Convinent location - Professional friendly staffs - Clean, comfortable, and quiet rooms - Good food served at the pub - Relaxing atmosphere CON: - Temporary closure of the swimming pool I stayed here for two nights during my trip to Duncan. I was little bit hesitant in booking the place based on the current negative reviews about this place but my experience I had with this hotel was surprisingly pleasant. For us, the renovation did not bothered us at all. I am a very light sleeper yet I had a great restorative sleep during the stay and never had any problem with the noise. On my first day, I arrived to the hotel quite late due to the delays with the ferry. I got here around 9:00 PM, very tired and just wanting to go into the room and relax. Upon arrival, I was greeted with this friendly receptionist who made the check-in process very easy and pleasant for us. She knew how tired me and my family was and made sure that we get into the room asap. I felt warm welcome from her friendly yet courteous service. Secondly, the location of this hotel couldn't have been better. Its convinent location made it very easy for us to travel around the place. It only took us ~15 mins to get to either Lake cowichian, Maple bay, Westholme, or Cobble hill. It was also only about eight minutes away from Duncan donwtown, which made us very easy to attend the Farmers market which held on Saturday. Another plus of this hotel's location was that there were lots of shops nearby. Tim Horton, Subway, and Walmarts were all within the walking distance from the hotel. Thirdly, the restaurant they have here was really nice. I was told that the pub was under the new management and the food I had here was just really good. I had a chicken pot pit. Good portion, fresh ingredients, and cozy relaxed ambiance. It was perfect for me. Lastly, the room I got was very clean. Linens, pillows and blankets were wonderful. Clean and fresh smell. Bed mattress was very comfortable. Not too soft and not too hard for me. I knew that all Best Western Hotels are required by the company to have expensive mattresses but didn't expect it to be this good. All the furnitures in the room was dust free. Washroom's showerhead and tap had a strong water pressure. The amenities they provided for us was in a decent quality. Only flaw I could say about this hotel is that their swimming pool was closed when we were there. But we knew about this ahead of the time as it was clearly stated on their website. Overall, I'd highly recommend this hotel for anyone staying in the Cowchian area.

Our 1 night stay was decent even with the hotel undergoing renovations. Our room was nice, comfortable and quite roomy. The staff were great and very attentive. They provided suggestions on what shopping was available close by etc.

This hotel was really a disappointment. We are typically Best Western patrons and have always had good stays at these hotels .. this one was definitely the exception. First and foremost we were not informed at any point prior to arriving that this hotel is under renovations at the moment but that wasn't one of the issues actually. Firstly, this hotel smells like an old hotel .. a mixture of mildew, cigarettes and booze greet you when you enter, fortunately the rooms don't smell like this but it's really off-putting when you enter. Secondly, Duncan was under a "boil water" advisory when we were there. This of course is not the Best Western's fault but once again we were not advised of this until we entered the room and found a notice on the credenza advising us of this. A short while later a young man came to the door offering us 2 small bottles of water, when we asked for 2 more for making coffee, he joking said that the whole thing was really probably over played and he himself had drank the water out of the tap that morning and was, in his words, still alive. He also suggested that the water is boiled as is goes through the coffee machine anyway, however when we insisted on extra, he did grudgingly hand them over. Some one should inform this young man that water needs to boil at a full rolling boil for 1 minute to effectively remove bacteria. Okay thirdly, the faucet in the tub leaked continuously all night and not just an occasional drip, a steady stream.Next, the bed was horrible .. it felt like it was 10 years old. Lastly .. the location, while handy to access, it's very loud .. unfortunately our room overlooked the entrance way to the hotel, so we heard every vehicle coming in and because of its close proximity to the highway, we also heard that noise all night, so bring ear plugs. All in all, this was definitely not a good experience.

6474 Trans Canada Highway Duncan BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Business center

Within a short walk of BC Forest Discovery Centre, Best Western Cowichan Valley Inn is within 2 miles (3 km) of World's Largest Hockey Stick. This 42-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. Also close to this Duncan hotel are Cowichan Aquatic Centre and Duncan Meadows Golf Course.


Start each morning off right with full breakfast served for a fee. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Best Western Cowichan Valley Inn's 42 rooms are air-conditioned and provide refrigerators, coffee makers, and free local calls. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.

Property features

Best Western Cowichan Valley Inn features free WiFi in public areas, 2 meeting rooms, and conference space. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Queen Murphy Bed Only)

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Queen 1 | Sleeps 4

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 256 reviews