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Best Western Cowichan Valley Inn

3.0 out of 5.0

Recent guest reviews

The Best Western Cowichan Valley Inn is a great place to stay in Duncan. It’s Walking distance to Walmart, the rooms are clean and comfortable, their restaurant has great food and the prices are reasonable.

I was hesitant to book here whilst reading all the negative reviews about the noise associated with the renovations here -- people were booking through third parties which failed to disclose the reno events and were unhappy when they arrived. BW is on the ball about this: a management rep called me to warn me about it in case I didn't know so I could cancel my reservation. She could not guarantee at what time the reno noise would start or stop but I kept the booking anyways and ALL WAS GOOD. Despite the exterior of the hotel looking like a disaster area with all the fencing (you couldn't tell it was an open hotel), inside we had a nice clean room that never heard any renovation noise during our Friday night/Sat morning stay. Friendly front desk, room was not outdated and the price was very reasonable (not the cheapest in Duncan but you pay for what you get). No breakfast included but the parking lot is beside a Tim Horton's -- how perfect is that? Looking forward when it's all done and ready, inside and out!

Even though the hotel in under major renovations, they still have excellent rooms and service. Food is available in the attached restaurant/bar for Breakfast, Lunch and Dinner. Location is great for us.

When staying in Duncan I choose to stay here every time. The rooms are well prepared for the traveller and staff are friendly and knowledgeable. Although, close to the highway the traffic noise was minimal .

I STAY There Every Tuesday And I would not stayany were other than there the people are very helpful there and they will go out of there way to help you and your stay very nice and the rooms are all ways clean and the food is great

the only thing i had a problem with is the TV wasnt working but i was too exhausted to call down at the front desk i stayed in room 118. the only thing i would change at the restaurant is that maybe the servers would come back around more often to check on us when we were ready, but they were really busy?

Excellent service, very comfortable bed, room was super clean. The exterior is under renovation but this didn't affect my stay. The Inn includes a restaurant and pub which was great, it was nice not to need to go hunting for a place to eat dinner and breakfast. Prices were also very good..

Hard to review this hotel as it was under construction. The room we stayed in needed some love - bathroom was outdated and needed a paint job! Reception area was temporary due to construction. No breakfast included at this Best Western - which would have been nice due to construction. Driving up to hotel we thought it was closed due to fencing around the building. Rate similar to other hotels - perhaps should be cheaper during construction ???

The purpose of my visit to Duncan area was strictly business and the location of the hotel was very convenient to the final destination for doing business. The hotel staff were very friendly and congenial giving great directions to other areas on interest in town.

This used to be the best hotel in Duncan, and maybe it will be again, when the current renovation is completed. My advice is not to stay there until the renovation is completed and you can be sure that you won't have loud construction noise in your room from workmen directly overhead. We booked an overnight stay in August 2017. When I booked, over the phone with the hotel front desk, I was told the hotel had some renovations going on but was operating normally, except for the pool being closed. That sounded ok, since all we needed was a comfortable room, with a restaurant nearby. But when we arrived and went to our room, mid afternoon, the noise was unbelievable. Workmen were stamping around directly above us, building on a second story. They were hammering, and running rotary saws, directly overhead. It's a wooden structure, so the noise was very loud, just as if I were running a rotary saw in the upstairs of my own house. The room wasn't fit to be occupied. This wasn't a "renovation", it was a major construction project. The front desk staff person was very unfriendly and told me that she wouldn't do anything about the noise, and wouldn't contact a manager (as I requested), and there wouldn't be a manager on site until the next day. The noise would stop some time later that evening. Oh, and my family and I could leave if we wanted to, no charge. Gee thanks. I've stayed here before and didn't expect the Four Seasons, but this was too much. I walked out to the parking lot (it was too loud to call from the room), called the Best Western 1 800 number, got shuffled around from person to person, and eventually one of their customer service managers at their HQ in the US contacted the Hotel. After about an hour, that resulted in the construction crew moving to another part of the property, not directly overhead, which reduced the noise in the room to a tolerable level. All in all, this was a very unpleasant experience. When we checked out the next day we weren't charged for the room (which I did not request), but I would far rather have had the kind of pleasant, no fuss, experience that I'd expect at a BW or similar brand name hotel in a small city like Duncan.

6474 Trans Canada Highway Duncan BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Business center

Within a short walk of BC Forest Discovery Centre, Best Western Cowichan Valley Inn is within 2 miles (3 km) of World's Largest Hockey Stick. This 42-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. Also close to this Duncan hotel are Cowichan Aquatic Centre and Duncan Meadows Golf Course.


Start each morning off right with full breakfast served for a fee. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Best Western Cowichan Valley Inn's 42 rooms are air-conditioned and provide refrigerators, coffee makers, and free local calls. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.

Property features

Best Western Cowichan Valley Inn features free WiFi in public areas, 2 meeting rooms, and conference space. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Queen Murphy Bed Only)

Queen 1 | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 262 reviews