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Best Western Cowichan Valley Inn

3.0 out of 5.0

Recent guest reviews

We went to the Cowichan Valley Inn Restaurant last Friday.The hotel part of the building is under construction to enlarge the facilities. However the Pub was open and serving meals. We had fairly good food. The atmosphere was not to our liking and noisy customers. The nice restaurant will not be available anymore due to the enlargement of the hotel facilities. We will not go back.

My family and I had booked two rooms at the Best Western Cowichan Valley Inn in Duncan, BC for May 18th, 2018. We had booked this a few month ago as our friend is getting married in Duncan. Just a week ago we had received a phone call stating that our two rooms were no longer available as the hotel is going under renovations and they will no be complete in time. We are now left with no hotel rooms for our friend's wedding as it is BC May long weekend that week and almost all of the near by hotels are full. We called this facility to get our deposit back and that has been a struggle. We called Best Western Cooperation and they told me that they will get touch with this hotel and they still have not been able to. This is the worse service I have ever received in my life. The wedding is less than a month away and we have no hotel to stay in for a reasonable price.

The Best Western Cowichan Valley Inn is a great place to stay in Duncan. It’s Walking distance to Walmart, the rooms are clean and comfortable, their restaurant has great food and the prices are reasonable.

I was hesitant to book here whilst reading all the negative reviews about the noise associated with the renovations here -- people were booking through third parties which failed to disclose the reno events and were unhappy when they arrived. BW is on the ball about this: a management rep called me to warn me about it in case I didn't know so I could cancel my reservation. She could not guarantee at what time the reno noise would start or stop but I kept the booking anyways and ALL WAS GOOD. Despite the exterior of the hotel looking like a disaster area with all the fencing (you couldn't tell it was an open hotel), inside we had a nice clean room that never heard any renovation noise during our Friday night/Sat morning stay. Friendly front desk, room was not outdated and the price was very reasonable (not the cheapest in Duncan but you pay for what you get). No breakfast included but the parking lot is beside a Tim Horton's -- how perfect is that? Looking forward when it's all done and ready, inside and out!

Even though the hotel in under major renovations, they still have excellent rooms and service. Food is available in the attached restaurant/bar for Breakfast, Lunch and Dinner. Location is great for us.

When staying in Duncan I choose to stay here every time. The rooms are well prepared for the traveller and staff are friendly and knowledgeable. Although, close to the highway the traffic noise was minimal .

I STAY There Every Tuesday And I would not stayany were other than there the people are very helpful there and they will go out of there way to help you and your stay very nice and the rooms are all ways clean and the food is great

the only thing i had a problem with is the TV wasnt working but i was too exhausted to call down at the front desk i stayed in room 118. the only thing i would change at the restaurant is that maybe the servers would come back around more often to check on us when we were ready, but they were really busy?

Excellent service, very comfortable bed, room was super clean. The exterior is under renovation but this didn't affect my stay. The Inn includes a restaurant and pub which was great, it was nice not to need to go hunting for a place to eat dinner and breakfast. Prices were also very good..

Hard to review this hotel as it was under construction. The room we stayed in needed some love - bathroom was outdated and needed a paint job! Reception area was temporary due to construction. No breakfast included at this Best Western - which would have been nice due to construction. Driving up to hotel we thought it was closed due to fencing around the building. Rate similar to other hotels - perhaps should be cheaper during construction ???

6474 Trans Canada Highway Duncan BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Business center

Located within a leisurely stroll of BC Forest Discovery Centre, Best Western Cowichan Valley Inn is within a few miles (5 km) of World's Largest Hockey Stick. This 42-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. Also close to this Duncan hotel are Cowichan Aquatic Centre and Duncan Meadows Golf Course.


Start each morning off right with full breakfast served for a fee. This hotel has a restaurant that's perfect for a leisurely bite to eat.


Best Western Cowichan Valley Inn's 42 rooms are air-conditioned and provide refrigerators, coffee makers, and free local calls. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.

Property features

Best Western Cowichan Valley Inn features free WiFi in public areas, 2 meeting rooms, and conference space. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, express check-out, and free newspapers.

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Queen 1 | Sleeps 3

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 3

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Family Room, 1 Queen Bed, Non Smoking (with Sofabed;Bunk beds)

Queen 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 263 reviews