Hotel Excelsior5.0 out of 5.0
Hotel Excelsior5.0 out of 5.0
Recent guest reviews
The hotel looks over the sea and Dubrovnik, the views are exceptional. The rooms are large, modern and well maintained. The bed was large and very comfortable. The hotel has a great indoor pool and spa. Breakfast was very good with a large choice. Staff were fantastic. The hotel is about a 10min walk from the centre of the Old Town, a perfect location if you are there for just a few days.
The worst experience. We are at the hotel, have 2 deluxe rooms and a suite. The Air conditioning does not work and the management has put a measly fan in the room as a compensation. The rooms way too small for the price. Dubrovnik is 30 degree celcius and sure they know that. If the air conditioning is not ok they should not be selling the rooms. The only answer is the technicians are checking the air conditioning. Pls check room numbers before checking in, specially the 0 level ones
We got free upgrade to sea view room—thanks to Hotel Excelsior! The view of ocean and old town is breathtaking—-day and night! We loved everything in hotel: breakfast, staff, room, gym...the location is fabulous, only very short walk to old town.
I would really recommend this hotel. Beautiful rooms with wonderful sea views. All the staff were helpful and attentive. The restaurant was very good & the bar had a good selection of drinks & an excellent bar tender. Really enjoyed our stay.
Quick check in, and a nice room. Sadly facing the street and not the sea. The hotel bar has a very nice view, and you can sit outside in a large area. Breakfast, as you should expect, was very good with good selection. As we came in a group of about 35 cars, parking was an issue for sure. But the hotel solved it in an ok way.
Things we liked: comfortable room with stunning views, location (close to the old town) and free upgrade Things we did not like: rude room service staff (who asked us to ‘read the menu’ when we called to ask if they had some grappa for after-dinner drinks), no iron for guests (crazy) and small bathroom. You are charged international 5 star rates for a 3 star service. Not cool.
Ultimately all a review boils down to, is if you would recommend a hotel to your friends or not. In this case, I wouldn't. I'm not out to be deliberate negative, so I'll start with the positive points of the hotel, i.e. the bits that are truly 5*/luxury. 1) Fabulous location, amazing views of the Old Town 2) Very nice Spa facilities 3) Staff at the restaurant are mostly nice and helpful The negatives : 1) Night 1 - there was a wedding going on right outside the room (Scottish, with bagpipes, etc) - the last thing you need after a long journey from London, is loud music, loud voices in the corridor at 11 pm, particularly with a young child. I feel the hotel should have at least given us a heads up as a courtesy. 2) Room service simply doesn't pick up the phone on several occasions, and you have to go via reception. 3) Housekeeping was erratic - a couple of nights, it didn't look like we had a turndown service. Extra chocolates, but no fresh towels, and bed linen crumpled. Def. not what you expect in a "luxury hotel". 4) Pretty much every high-end hotel I have stayed in gives you a bottle for water for the night. It's not about the money. If you are paying £300-500 night for a room, you can afford a bottle of water, it's the service that matters. I was told, that here it's not complimentary 5) Restaurant - only one -Sensus and the menu is limited. We went to the ALH group's Bellevue Hotel one night and their restaurant was miles ahead in terms of variety of food, ambience, and service.
We had a bad experience with a nearby Airbnb apartment and decided to abandon it to check into Excelsior Hotel. What a world of difference! Although we had a small room with no views, it was a very pleasant experience. We used the indoor pool and sauna, perfect for warming down after a day out at Dubrovnik's old town, which is a mere 10 minute stroll away, Excelsior Hotel has new and clean rooms, very comfortable bed and most of all, friendly team lead by manager Mr. Ivo. We had a small incident with our parked car, and Mr. Ivo handled it calmly with lots of class. Our thanks to the team of Excelsior Hotel for making our stay a memorable one!
This is our second time staying at this hotel and still love it. Location is perfect, views are stunning and the staff could not be more helpful. Every member of staff goes out of their way to make you feel welcome. The sun bathing area is amazing right on the sea with spectacular views. We also went for a massage in the spa and again that was amazing. This is a short 5 minute walk to the old town so great for wandering down every night. Would highly recommend this hotel and will hopefully be back sometime.
Realy exclusive hotel overlooking entire Dubrovnik, very expensive decoration along side with spectacular arhitecture is something to have spectacular time in this place, i the other hand they could work on their finger food offer.
- Walking distance to Banje Beach and Sponza Palace
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free valet parking
Banje Beach is within a 5-minute walk of Hotel Excelsior while other popular sites like Sponza Palace are within a 15-minute stroll. This 158-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay. Enjoy the ocean views at Salin, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
A plasma TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include a minibar, a safe, and a phone.
At Hotel Excelsior, guests enjoy a full-service spa, an indoor pool, and a fitness center. There's free valet parking, and an airport shuttle (available 24 hours) for HRK 375 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
89.0% of guests recommend this hotelTotal of 415 reviews