8/10 Good
Genevieve
Mar 15, 2026
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful, spacious, bright, and comfortable hotel. My room was cleaned by a few people, however Marivic and Charlyn consistently made my room feel like home.
Owing to the airspace being closed and many people being stuck in the UAE, the sunbeds by the pool were in high demand, so you had to get up there by 8am to reserve your sunbed for the day. Pool staff and lifeguards managed this well, and were brilliant at looking after everyone and keeping us hydrated. Sagara was my favourite by the pool!
In-room dining was delicious, and I enjoyed several lunch items by the pool. At breakfast and dinner, we were well looked after and were offered refills constantly.
The only part of the stay that let things down was the checkout process which was painful. Due to the Iran war, my airline had cancelled my intial flight and rebooked me onto a flight the following Sunday. I extended my room to match this, but days later, the airline then brought my flight home forward by 2 days. I couldn't change the flight back as they wanted to get people home ASAP. As I attempted to checkout early and get my invoices, I explained the above and was told that I had to contact Hotels.com to get them to shorten my stay. I wasn't focused on a refund at this stage, but was still made to jump through hoops just to check out. In the end, I still didn't get my final invoice. I would expect more understanding from a 5* hotel that I'd stayed at for 11 nights. Not the best start to my birthday.
Genevieve
Stayed 6 nights in Mar 2026
