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Sofitel Dubai The Palm Resort & Spa

5.0 out of 5.0

Recent guest reviews

Splendid!!!! the Hotel is really beautiful, with the huge wooden door, that welcomes each visitor. The polynesian design is truly amazing.. Hotel staff is so friendly.. our room is quite big and cozy... really a relaxing treat for us.. Beach is so calmly... though swimming pool is a bit small... but certainly is nice. Definitely highly recommended to anyone who would want a nice place to stay. I even bought a Sofitel bag from the souvenir shop!!!

Can concur with other reviewers writing about June visits. Quite a few things were closed because of Ramadam ( some did open after 7pm though) and quite a few things were being 'renovated'. Am not a stranger to the Palm but wanted to try yet another Hotel this time. The rooms were quite nice though not as big as other hotels on the Palm. Bathrooms were very nice however with quality Elemis products provided and tropical rainfall type shower and full bath also in a wet room environment. Staff were delightful and professional. The pool butlers did their best as we got there early every day (Thank you boys) but generally there were not enough sunbeds and not enough specifically with any shade. Cabanas are available and mostly not taken as they are fairly pricey at 600Dirham or similar for the day but apparently free water and soft drinks are included along with a concession towards a snack at the Maui. The smaller pools around the resort seemed to almost all be closed off which was a shame, hence some crowding around the main pool which to us did not seem very large at all for the size of hotel. It does have an attractive Tahitian theme as does the whole Hotel. The mini mart was a great find especially as it was not so easy or even remotely reasonably priced to get a drink around the pool. The beach area seemed well laid out but was too hot to make use of the plenty of empty sunbeds. Buffet seemed under-stocked compared to other hotels- though no-one would go hungry-and eating there in the evening particularly was not what one could call a luxury event - for some reason we had to ask every time to be moved further into the restaurant which is nicer with better décor and seats etc. The Porterhouse restaurant was really nice and we did manage to get a reservation at short notice one evening and were allowed to use our vouchers towards part of the cost. This was not as expensive as envisaged and was a fabulous meal and evening spent in good atmosphere with attentive staff. The Laguna bar/restaurant right by the beach looks the business and has great views but at time of our staying was not well populated. We were advised several times that the Hotel was full but still cannot fathom how that could be so -maybe they meant full to their low season capacity?? We were touted to take a speed boat trip from onsite water sport people on the Jetty and did succumb. Whilst the price was possible a little steep it turned out to be a fun 1 hour experience offering views from/to different parts of the Palm. Would recommend this. Overall, the Jury is still out for us on this one. Perhaps staying during the religious time was not our best choice and although our travel agent had made us aware, we did not expect so much to be unavailable. So.. ..it is pretty, the views are great, the staff are delightful, the speed boat trip is fun and we might go again (but at another time of the year)

We have just returned from a 5 night stay to celebrate our silver wedding anniversary and from start to finish loved every moment ... all the staff are wonderful and can't do enough for you ...we had breakfast every morning in the buffet and couldn't fault it a massive choose of food all prepared to a very high standard.... we ate at the steak restaurant twice fab the fish restaurant once again beautiful choice and the Chinese twice again superb would highly recommend this hotel to anyone ....alcohol was very expensive but that's dubai ....our room was fantastic and the bed super comfy there is nothing we can fault about this hotel ....and must finally mention to top it all off when we arrived to our room there was a card and gift as it was our anniversary such a nice touch

My Fiancé and I just returned home for a 8 night stay at the Sofitel hotel at the Palm. Its an absolutely beautiful hotel and the grounds are huge. We stayed in a sea view room and had booked half board. Sadly, our travel agents messed up our reservation and we needed up being "room only", we were hugely disappointed and shocked to find out it costs £700 for 2 people for half board to add it on. With this not being the hotels fault, they very nicely gave us bed and breakfast for free. The breakfast was with the club suites and had a very nice collection of breakfast items like pastries, egg options, fruit and yogurts. The hotel has a number of pools, but most of them are quite small so everyone seems to use the main pool. There are lot of sun lounges but of course a lot of people get up early, reserve the beds, go to breakfast and don't return for a few hours. They have pool butlers they kindly show you to your bed with towels, they try to keep on top of the reserve beds but it is frustrating. We were there during ramadan, so sadly couldn't say what pool side options for food and drink are. We were allowed to drink water by the pool but not to eat. Also a heads up, you can ask for an ice bucket for your free water from the room to keep it cool for a a while. The room was huge and had massive king size bed and a small sofa. The shower and bathroom were to the highest standard. The shower had a rainfall shower head and a normal shower head, as well as a huge bath that could overlook the bed once the bathroom doors/ walls opened.The bathroom also included Elemis shower products, that were so nice! The rooms have a large wardrobe, a safe, hairdryer and slippers and robe to wear for your stay. The room also has a Bose sound system you can use, however it uses the old style of iPad/iphone socket so sadly couldn't use that to its full advantage. The hotel has a small mini-mart on site, which is useful if you have forgotten something or fancy a little snack in-between meals. Price wise its more then a supermarket but not shocking expensive. The hotel has a free shuttle bus to the Dubai Mall, Emirates Mall and Atlantis. You get giving a schedule on arrival with times to and from the destinations. Heads up i would always get there 15/20 mins before they say you should as its first come, first on. It does get very busy and full up. This goes for coming back from the malls too. Taxis are cheap but i would always advise the free bus. A taxi to Atlantis in the day time cost about £3/4 but after 5pm went up to £12, even though its only a 3 minute car ride away. The beach bar is lovely right on the beach, with 2 cocktail drinks costing about £24ish. It wasn't very busy, but did have a really nice chilled atmosphere and good vibes. We want to thank the hotel for decorating our room and for the box of chocolates as a congratulations for our engagement, they went above and beyond and very much surprised us! Other pointers would be some guests at the hotel didn't realise there was a charge at the end of the stay for tourism tax, for 8 days for both us of worked out at £45 roughly, so not a huge amount but was a shock to some guests as they didn't know. Overall, we throughly enjoyed our stay in Dubai with Sofitel hotel, we would visit again in heartbeat and cannot recommend the hotel enough, good job Sofitel!!

I was looking forward to a relaxing weekend in Sofitel dubai palm resort with my husband as it was a getaway escape that I wanted to surprise him with. Unfortunately, lot of unexpected circumstances happened to make our stay an average one. The check in was very slow with a long waiting time, and the hotel was very busy that gives you the feeling that you are in a mall not in a resort. We had an issue with passport and we had to wait, and we were promised to get upgraded to make it u for us but that was only a promise. And we were promised of a late check out next day but again they apologised next day. The weather was very hot and the pool was very crowded that gives you the feeling of a public beach! To be fair, the staff were very helpful and professional and they took care of all our needs except cleaning our room but I guess because it was very busy. The drinks in Laguna bar at the beach was overrated and not to the standards. The seafood restaurant was very taste but very pricey as well. We ended up leaving the resort next day in the morning after we had breakfast, which was really good. The best thing in the hotel is the green walls and the interior design which was extraordinary.

My boyfriend and I recently stayed at the Sofitel. Fantastic service from the minute you walk through the door! I would highly recommend trying out paddle boarding whilst at the hotel. Useful tips would be to use the regular taxi service rather than the hotel one as it is slightly cheaper and also water is free if you ring room service and request a few more bottles.

Possibly the best resort on the Palm Island. We had a wonderful stay at a Beach Suite which I highly recommend as you have a huge terrace/balcony to enjoy the room with as well as the awesome view, just make sure to get a 1st or 2nd floor room in the Beach Suites as the ground floor are not so private as people walk right in front of your room and sea view is fully obstructed by the beautiful flora and palms, unless of course you are looking for that (the plus side is for younger kids who like to wonder in and out it maybe good for you. A word of advise it to make sure you get detailed info from the front desk upon check in if you have certain needs or requirements as they will randomly assign the lower quality rooms first and prioritize the "better" rooms. The service and food quality are on the high end of then culinary levels and so are the prices but it's worth it when on vacation or "staycation" as they say. But the problem here is Dubai is the language barrier as the international staff sometimes do not understand your requests unless you are very detailed to them and specific, so always make sure to get your point across and ask them to repeat it back to ensure you get what you want as it's a common occurrence here and other establishments. Over all I would highly recommend the resort to all as it will meet your requirements and needs whatever they may be.

I stayed at the Sofitel Palm for a week in a Junior Suite during Ramadan. I've written quite a long review, so here's a quick summary: Pros: nice hotel, good service, good location, variety of restaurants, a spa, pool and beach, attentive staff, free wifi Cons: check-in was painfully slow, very expensive food/beverage, on-site shops don't offer 'charge to room', difficult to get a Spa appointment I booked a car service (through the hotel) to do the transfers to/from the airport. The service was good and the bottled water and cold face cloths were a nice touch. I had checked-in online in advance but the promise that my key would be waiting for me wasn't the case. Check-in was a disaster, I waited almost 30 minutes due to an issue with the computer systems and during which time the Receptionist took all of the same details that I'd already provided online. It was a very negative start to my visit. Despite the bumpy start, I do like this property. It has an almost a plantation feel with lots of plants and wood. There are several restaurants offering a variety of cuisines, and a few of them provide both inside and outside seating. I tried 4 of the restaurants, 3 of which had good food and good service, the 4th had good food but wasn't a great environment (Manava). All the restaurants are expensive - even a simple beer (pint of lager) is £11 (GBP). Note: I have written individual reviews for each of the restaurants that I visited. I had a very nice room (junior suite) which had a separate lounge and bedroom plus a large bathroom. There was a plentiful supply of complimenary bottled water, plus tea and coffee. The bathroom offered a separate bath and shower, and the usual shampoo, shower gel and body lotions. In addition the room had a large balcony with two sets of seating. The hotel has a long stretch of beach front but for many people the pools are preferable as the temperature of the sea in June is very warm. Both the beach and the pools offer food/beverage services at your sun-lounger, just press a button and one of the staff appears to take your order. The free hotel wifi is reasonably fast and even works at the beach. The hotel has a full Spa service as well as male and female hair-dressing services but these really need to be booked in advance because they get busy. One of my other frustrations is that the on-site shops and hair dressers don't allow you to charge items to your room, so remember to take your wallet with you! The hotel offers an App which is designed to give information on the hotel and allow you to make restaurant reservations online. At a high level the App is good but if you want more detail (eg. restaurant menus) it often fails. Also, the App doesn't store any of your details so you have to re-enter them every time you make a reservation. I didn't get to try the gym, the watersports or the beach golf but all are available. Overall, I liked the Sofitel Palm and would probably stay there again.

My girlfriend and I stayed at the Sofitel on the palm last year and loved it so came back again this year. During Ramadan there are a couple of things to consider, but no real impact. You can still eat at the hotel during the day, just be respectful of people who aren't. We booked a cabana round the pool, I'd recommend it. Works out about 40 pound for the day but you get food and drinks and your own seating area of course. Rooms are really nice, we've stayed in a standard 'king room' and a suite and I'd be more than happy with either. Nice big bath tub and shower, Bose sound system and decent internet connectivity. Will definitely be back again next year if not sooner.

The hotel is lovely staff are so friendly, the rooms are beautiful and really spaceous, 3 swimming pools, food was lovely we was half board and had a big choice to eat from. I would reccomened this hotel to anyone! Young, old or even familys.

East Crescent Road Dubai

Hotel highlights

  • Close to Aquaventure
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Dubai Coast, Sofitel Dubai The Palm Resort & Spa is 1.1 mi (1.7 km) from Aquaventure and within a 15-minute drive of other popular attractions like Dubai Marina. This 361-room, 5-star resort has 4 indoor and 2 outdoor pools, along with a private beach. Ski Dubai and Mall of the Emirates are also within a 30-minute drive.


Dining

There are multiple options for onsite dining with 7 restaurants, including Manava, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Sofitel Dubai The Palm Resort & Spa's 361 air-conditioned rooms provide balconies, iPod docks, and minibars. Guests can expect free WiFi and 40-inch flat-screen TVs with satellite channels. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Sofitel Dubai The Palm Resort & Spa features a private beach, a marina, and a full-service spa. There's free valet parking, and an airport shuttle (available 24 hours) for AED 350 per vehicle roundtrip. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include 4 indoor pools, 2 outdoor pools, and a children's pool.

Room options

LUXURY ROOM PALM VEW KING,1 King Bed, Balcony, Sea View. Kids Club, fitness & private beach access

King 1 | Sleeps 3

JUNIOR SUITE PALM VIEW,1 king bed,Sofa, living room. Kids Club, fitness & private beach access

King 1 | Sleeps 4

JUNIOR SUITE SEA VIEW,1 king bed, Sofa, living room. Kids Club, fitness & private beach access

King 1 | Sleeps 4

Luxury Room, 2 Twin Beds (Palm View)

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

87% of guests recommend this hotel

Total of 4462 reviews