Royal Ascot Hotel Apartment0.0 out of 5.0
Recent guest reviews
Hotel was ok, but staff dont behave properly. They dont have proper etiquette. Breakfast was very poor as compared to other four star category hotels. I booked studio room for 2 people for 5 nights along with breakfast, I arrived early and checked in my room. my friend (room mate) joined me later and we missed to submit his passport at reception. Next day morning we went for breakfast, waiter asked us our room no. and checked in his system, he discovered only 1 person checked in and he loudly told us that only 1 person is checked in so you need to pay for other person while we are taking our breakfast from the buffet. This is very unprofessional behavior, I want to ask hotel manager this is what you teach ur staff how to treat your customers, embarrass them in front of others. I told him there might be some procedural issues i booked room for 2 people even then if required we will pay for your breakfast (which was very poor). subsequently while we are having breakfast waiter told us that you booked room for 2 people but checked in for 1 person, just submit ur friend passport over the reception and every thing will be ok no need to pay any charge for breakfast for ur friend. After breakfast when we went to reception and submitted my friends passport, reception told us that from tomorrow you both are allowed to have breakfast but you need to pay for todays breakfast as ur friend was not updated in the system. I told him that this is some procedural issues, you can manage it, but he denied. without disucssing matter further i agreed to pay for breakfast for 1 person again which i already paid while booking the room. I paid while checking out and the guy at the reception didn't even provided me receipt for the same. Anyways this additional cost of 40 Dirhan is not that important, but the way waiter treated us like we are stealing his food from the buffet, really embarrassed us a lot. I suggest hotel manager to 1. teach your staff proper etiquette, how to behalf with customer. 2. If customer has already paid for something just because of some procedural issues don't charge them again for the same thing.
First of all, the location of the hotel is perfect, it is very close to Al Fahidi station by walking (less than 3 min), which enables you to easily reach the main attractions of the city. Also, it is a lively neighborhood, with a lot of shops, supermarkets, restaurants, located very close to the hotel. The hotel is also located close to a very nice shopping center Burjuman where you can find everything you need. You also have Al Khaleej center located at 5 min by walking. Secondly, if you stay in this hotel you will really feel at home because the team is very nice, helpful, reactive; if you need something they will answer very quickly. Also, you will find everything you need on the spot, a nice space to enjoy your breakfast in the morning, a gym to exercise, a swimming pool to relax and a business center to work and prepare your meetings. Regarding, the rooms they are spacious, convenient, clean, you have everything you need inside to enjoy your stay. I definitely recommend this hotel, in this area this is the hotel apartment with the best value for money.
Rooms are great and spacious with all amenities. Staff is good and very well behaved,and always ready to help. Location is good. Breakfast menu is limited but quality wise it's ***** Hotel is very clean and tidy. Will come here again on next visit.
Stayed at Royal Ascot Apartment Hotel for 4 days during the last week of March 2017 with office colleges & enjoyed the stay. The staff at the reception , bellboys & security were very courteous & helpful. I have no complaints with the room service & housekeeping. The rooms were well equipped & had no requirement to obtain the services of the maintenance staff. There was plenty of food for breakfast as I eat very early. The staff were very obliging & went the extra mile to make us happy. This is value for money. We got more than what we paid because of the good service of the staff at Royal Ascot. The bonus features are that it is very centrally located with 2 Metro railway stations on either side which is within a few minutes walk. Plenty of little restaurants to have a quick meal / snack. The area is safe & not hassled by vendors. I can very highly recommend Royal ascot Apartment hotel for families & groups of friends who want to stay a few days in Dubai & enjoy at a an affordable price.
the staff of the hotel was very helpfull they greated us with a smile..and gave us first prefernce the keys were handled to us and we were taken to the room..the room was clean and everything done up so well...i specially loved the interior of the room...they stay was very cozy dint feel like getting out of the room...the bell boy n service boy got in time when i called them...they gave us a first class service...i have gone to many hotels in dubai but this one im surely going to visit again...they gave me a impression that will last forever...waiting for to visiting the place again...its a 5 start from my side for sure...thank u for a good stay and keep up to the standard will surely recommend it to my family and friends...one thing tat i loved the most which is different from other hotel is that all the staff were so good n trained and they know how to manage the hotel in such a good way....all dressed appropriate and good posture which makes ul a wonderful hotel all together...most impotantly the restaurant was good they had amazing food and the pool was first class...i love the garden it was so beautifull 😍
Hi, we have a coprporate tie up with Royal Ascot Apartments and we have been always receives the good ambience, clean and tidy rooms. Due to business travel, sometimes we are required to travel to Dubai at last minute and Royal Ascot Apartments always tend to help us by accommodating us in the hotel with reasonable fare chart and with parking facilities as we are always travel by road.
this apart hotel is superbly situated in central bur dubai, prices are ok, rooms are ok and people are so helpful. it could do with a bit of updating but the overall package is well worth it. i strongly recommend
I HAD A GREAT STAY, specially in terms of any support or help, be it housekeeping, or travel in the city, MS.TABINA FIRDOUS, who is the sales manager was always 24x7 available on her WhatsApp to support and would get things done ASAP.I highly recommend all of u try them out specially their summer rates are so cheap, in terms of the A LEVEL property.
Stayed at the Royal Ascot for 2 weeks in one of their studio apartments. The rooms are well maintained, spacious and clean. The hotel staff are courteous and helpful and always greet you with a smile. The location is very good with the nearest metro al fahidi just a 2 min walk from the hotel. The Burjuman mall is also just a few mins by walk. The business districts of meena bazaar and Deira are also not too far. The area has a lot of Indian restaurants and fast food joints. Dining options are plenty. the business centre at the hotel is open 24x7 which can come in handy if you require to print a document or scan something. The buffet breakfast Spread at the hotel is not too lavish but is decent enough. Overall it was a comfortable stay and I would definitely stay at the Royal Ascot for my subsequent business trips
We had booked a room in the Hotel as Pest Control was being done at my residence. I got a nice upgrade to a 1 bed room apartment which was very Clean,Comfortable Spacious. My daughters got enough space to play & run around the apartments. The staff were very helpful & courteous.
- Close to The Dubai Heritage Village and Dubai Museum
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Bur Dubai, Royal Ascot Hotel Apartment is within a mile (2 km) of popular sights such as The Dubai Heritage Village and Dubai Museum. This aparthotel has 77 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and a 24-hour fitness center. Located in central Dubai, the aparthotel is also near Grand Mosque and BurJuman Mall.
Start each morning with continental breakfast, available for a fee from 6:30 AM to 10:30 AM. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the aparthotel and get a bite to eat at the onsite restaurant or coffee shop/café.
All 77 individually furnished apartments feature kitchenettes and space to spread out with living rooms and dining areas. Guests can expect to find free WiFi and 29-inch LCD TVs with digital channels and DVD players. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, free toiletries, and slippers. Washers/dryers, coffee makers, and free newspapers are also standard.
At Royal Ascot Hotel Apartment, guests enjoy an outdoor pool, a 24-hour fitness center, and a sauna. You can take advantage of free parking, along with an airport shuttle (available on request) for AED 70 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 154 reviews