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Swissôtel Al Murooj Dubai

5.0 star property

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Photo gallery for Swissôtel Al Murooj Dubai

Exterior
Property video
Minibar, in-room safe, individually furnished, desk
Miscellaneous
Penthouse, Multiple Beds | Living room | TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Al Mustaqbal Steet, Opposite The Dubai Mall Downtown Dubai, Dubai, United Arab Emirates, 117546
  • Place, Dubai Mall
    ‪4 min walk‬
  • Place, Dubai Aquarium & Underwater Zoo
    ‪6 min walk‬
  • Place, Burj Khalifa
    ‪10 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪10 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, individually furnished, desk

Classic Room, 1 King Bed

8.8 out of 10
Excellent
(42 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds

Minibar, in-room safe, individually furnished, desk

Classic Twin Room, 2 Twin Beds

7.6 out of 10
Good
(16 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room King - High Floor

Minibar, in-room safe, individually furnished, desk

Premium Room King - High Floor

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Executive Room, 1 King Bed

Minibar, in-room safe, individually furnished, desk

Swiss, Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Executive Twin Room, 2 Twin Beds

Minibar, in-room safe, individually furnished, desk

Swiss, Executive Twin Room, 2 Twin Beds

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Twin Beds

  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, individually furnished, desk

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

TV

Apartment, 2 Bedrooms

  • City view
  • 1561 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Minibar, in-room safe, individually furnished, desk

Apartment, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • City view
  • 538 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually furnished, desk

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 1561 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Minibar, in-room safe, individually furnished, desk

Apartment, 3 Bedrooms

  • City view
  • 2153 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds

View all photos for Penthouse, Multiple Beds

Penthouse, Multiple Beds | Minibar, in-room safe, individually furnished, desk

Penthouse, Multiple Beds

  • Sleeps 8
  • 3 Double Beds

View all photos for Apartment, 3 Bedrooms (Duplex)

Minibar, in-room safe, individually furnished, desk

Apartment, 3 Bedrooms (Duplex)

  • City view
  • Sleeps 8
  • 3 Double Beds

View all photos for Swiss Signature Suite, Jacuzzi, Terrace

Swiss Signature Suite, Jacuzzi, Terrace | Minibar, in-room safe, individually furnished, desk

Swiss Signature Suite, Jacuzzi, Terrace

  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Minibar, in-room safe, individually furnished, desk

Executive Suite, 1 Bedroom

  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, individually furnished, desk

Executive Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Swiss Signature Room King with Jacuzzi and Terrace

Swiss Signature Room King with Jacuzzi and Terrace | Minibar, in-room safe, individually furnished, desk

Swiss Signature Room King with Jacuzzi and Terrace

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room Twin - High Floor

Minibar, in-room safe, individually furnished, desk

Premium Room Twin - High Floor

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Suite, 1 King Bed

Classic Suite, 1 King Bed | Minibar, in-room safe, individually furnished, desk

Classic Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Royal Suite, 1 Double Bed

  • Sleeps 6
  • 1 Double Bed

Executive Suite, 2 Bedrooms

  • Sleeps 6
  • 1 Double Bed

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About the neighborhood

Dubai

Located in DIFC, Swissôtel Al Murooj Dubai is a leisurely stroll from popular sights such as Dubai Mall and Burj Khalifa. This 392-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Dubai Mall - 4 min walk - 0.3 miles
  • Dubai Aquarium & Underwater Zoo - 6 min walk - 0.4 miles
  • Emaar Square - 7 min walk - 0.4 miles
  • Burj Khalifa - 10 min walk - 0.6 miles
  • Dubai Fountain - 13 min walk - 0.7 miles

Getting around

  • Financial Centre Station - 15 min walk
  • Dubai Intl. Airport (DXB) - 15 min drive

Restaurants

  • ‪Address Boulevard Lobby Lounge - ‬8 min walk
  • ‪Zenon - ‬9 min walk
  • ‪Coco Grill & Lounge - ‬3 min walk
  • ‪The Library At Address Boulevard - ‬5 min walk
  • ‪Rowley’s - ‬5 min walk

About this property

Swissôtel Al Murooj Dubai

Guests of Swissôtel Al Murooj Dubai enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can enjoy free WiFi and TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other standard amenities include minibars, coffee makers, and free weekday newspapers. Housekeeping is available on request.
An outdoor tennis court and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 10:30 AM for a fee: AED 120 for adults and AED 60 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Anees
  • Double Decker
  • Makan
  • Mawal Restaurant

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body treatments
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom

More

  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The listed city/local tax comprises the 'Tourism Dirham Fee' charged by the city for all accommodations, collected at the property. This fee increases per night for each additional bedroom in the accommodation. The listed mandatory tourism fee covers the additional fee charged at the property for 3-bedroom accommodations. The additional fee charged at the property for 2-bedroom accommodations is AED 20 per night.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AED 150.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AED 300 per accommodation, per stay
  • New Year's Day (January 1) Gala Dinner per adult: AED 1130
  • New Year's Day (January 1) Gala Dinner per child: AED 656 (from 5 to 12 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

The listed city/local tax comprises the 'Tourism Dirham Fee' charged by the city for all accommodations, collected at the property. This fee increases per night for each additional bedroom in the accommodation. The listed mandatory tourism fee covers the additional fee charged at the property for 3-bedroom accommodations. The additional fee charged at the property for 2-bedroom accommodations is AED 20 per night.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately AED 120 for adults and AED 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Roda Al Murooj Hotel Dubai
Roda Al Murooj Hotel
Roda Al Murooj Dubai
Al Murooj Rotana Dubai
Al Murooj Rotana
Roda Al Murooj
Swissôtel Al Murooj
Swissotel Al Murooj Dubai
Swissôtel Al Murooj Dubai Hotel
Swissôtel Al Murooj Dubai Dubai
Swissôtel Al Murooj Dubai Hotel Dubai

Frequently asked questions

Are free cancellation options available at Swissôtel Al Murooj Dubai?

Swissôtel Al Murooj Dubai offers free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Swissôtel Al Murooj Dubai?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at Swissôtel Al Murooj Dubai on Apr 6, 2026 start from $88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Swissôtel Al Murooj Dubai?

This hotel is situated in DIFC within a short 9-minute walk of Dubai Mall and also 19 minutes on foot from Dubai Fountain. You'll also find Dubai Aquarium & Underwater Zoo and KidZania less than a mile away.

Will I be able to park at Swissôtel Al Murooj Dubai?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Swissôtel Al Murooj Dubai?

There is a full-service spa available for guests to enjoy and services include body treatments and massages.

Does Swissôtel Al Murooj Dubai feature a casino on the premises?

No, Swissôtel Al Murooj Dubai doesn't have a casino.

Will I find an indoor pool at Swissôtel Al Murooj Dubai?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Swissôtel Al Murooj Dubai?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Does Swissôtel Al Murooj Dubai have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Swissôtel Al Murooj Dubai have a restaurant with a breakfast menu?

Yes, Swissôtel Al Murooj Dubai has 3 restaurants, and serves to-go breakfast each morning for a surcharge.

Will Swissôtel Al Murooj Dubai allow pets to stay free of charge?

No, pets and service animals aren't allowed at Swissôtel Al Murooj Dubai.

Does Swissôtel Al Murooj Dubai have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Swissôtel Al Murooj Dubai?

The closest major airport to Swissôtel Al Murooj Dubai is Dubai Intl. Airport (DXB), which is 8.1 mi away (15 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 25.1 mi away (38-minute drive).

Are there rooms with balconies at Swissôtel Al Murooj Dubai?

No, there aren't any guestrooms with balconies at Swissôtel Al Murooj Dubai.

Swissôtel Al Murooj Dubai Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 519 out of 1001 reviews
Rating 8 - Good. 238 out of 1001 reviews
Rating 6 - Okay. 116 out of 1001 reviews
Rating 4 - Poor. 68 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Manisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is beautiful and situated very well, in walking distance to Burj and surrouding areas. Breakfast was amazing! Service was very good. No complaints except housekeeping should check dispensers to see if soap & lotion are running out. Besides that, the stay was very comfortable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Francis

Stayed 1 night in Dec 2025

8/10 Good

Farooq

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
apartment is a bit dated,Front desk needs to be more courteous
Stayed 4 nights in Dec 2025

10/10 Excellent

lina emil

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and all the workers from in and out excellent made us feel comfortable and welcoming so thanks for all the team. Special thank you to Suci...she was great every day . I noticed her top service with politeness and a genuine smile. She is an asset.
Stayed 4 nights in Dec 2025

10/10 Excellent

Ramesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Real helpful and courteous staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

NI KETUT, ISTANBUL

Stayed 15 nights in Dec 2025

10/10 Excellent

Rickesh

Stayed 2 nights in Nov 2025

10/10 Excellent

Zvi

Liked: Cleanliness, amenities, property conditions & facilities
100/+++
Stayed 4 nights in Dec 2025

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities
The room was spotless and so spacious. The dining options were excellent and the pool area was well maintained and a pleasure to enjoy. All the staff were outstanding in their politeness and friendliness, The location was great and the Dubai Mall only a short walk away. We will definitely stay here again,
Stayed 2 nights in Dec 2025

6/10 Okay

Jacinta Joy

Liked: Cleanliness, amenities
Disliked: Staff & service
The room with a king bed that I booked wasn't available and I was given a room with twin beds instead. Check in staff not very knowledgeable and I had to remind her of the benefits that came with my booking. Other than that, the hotel was nice.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bradley

Stayed 1 night in Dec 2025

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff were friendly, and the location was fantastic!
Stayed 5 nights in Nov 2025

4/10 Poor

Rashad

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This did not feel like a swissotel at all. Poor management is clear as soon as you walk in. The building appears to not have been renovated in at least 30 years, old carpet, stains on walls, cracks in the tile in the bathrooms. Every time i've stayed in a swissotel previously, as soon as you get to the lobby all staff greet you and are ready to assist. This swissotel you'd be lucky if anyone in the lobby made eye contact with you. The cleaners had the best customer service; every time i saw them they were very pleasant and would greet us with a smile. This swissotel management needs to be flown out to Qatar to see how a swissotel should be run. Buyer beware: the pictures you see on this listing must have been from when they first opened this place decades ago, it looks NOTHING like the pictures you see here. I would've loved to respectfully give some constructive feedback at checkout but (surprise surprise) not a single person asked us how our stay was.
Stayed 5 nights in Nov 2025

8/10 Good

DANIEL

Si
Stayed 4 nights in Nov 2025

4/10 Poor

kashyap

Stayed 1 night in Nov 2025

6/10 Okay

Tariq

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The room even though was renovated there are no drawers to put clothes. Elevators were really bad as 2 under maintenance
Stayed 3 nights in Nov 2025

10/10 Excellent

MICHAEL, SAN MATEO

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel! Clean and spacious rooms, services were fast and efficient. Very centrally located, less than 10 minutes on foot to Dubai Mall. I’d happily stay here again.
Stayed 6 nights in Nov 2025

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Hazem

Liked: Cleanliness, amenities, property conditions & facilities
V.good every thing
Stayed 4 nights in Nov 2025

6/10 Okay

HISHAM

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is unfriendly, specially the hosts at the restaurant did t expect that.only staff was caring about gusts are the chefs Ibrahim, Sony and Kam Raiy Mahmoud at the lobby was very helpful.
Stayed 4 nights in Nov 2025

2/10 Terrible

Silva

Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a whole renovation. The tiles were broken and so dirty that it’s stuck like grime. Very old, dirty and creepy. The windows were so old you can hear the cars and wind blowing. The curtains were so dusty. Terrible experience
Stayed 9 nights in Oct 2025

8/10 Good

Vaidehi

Stayed 5 nights in Nov 2025

4/10 Poor

Fabrice

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Appartement qui a besoin d'une grosse rénovation, mobilier usé, salle de bain pas digne d'un 5 étoiles (à peine 2 étoiles). Piscine ayant aussi besoin d'une rénovation. Les coussins des transats sont sales, voir très sales! Les serviettes sont tellement usées qu'on peut voir à travers.
Stayed 6 nights in Oct 2025

2/10 Terrible

Nargis

Disliked: Cleanliness, staff & service, property conditions & facilities
Dates: 23–25 Oct 2025 Party: 3 adults + 1 child (2 y.o.) Purpose: family gift for our mother and brother Total paid: AED 2,591.49 (2 nights) We chose this property specifically as a 5-star hotel opposite Dubai Mall. At the booked hotel address, my family were told “you are not staying here” and redirected to a different building we never selected. Despite an advance request for early check-in (travelling with a toddler), staff spoke rudely and charged USD 50 at 11:00 just to enter. The assigned unit was not 5-star: broken shower, dirty/smelly bathroom, stained linens, damaged sockets; and access to main facilities was refused, although facilities were a key reason for booking. This experience spoiled a carefully planned family gift and caused distress to an elderly parent and a small child. We have photo/video evidence and have requested a full refund, the USD 50 refund, and compensation through the official channels (Expedia and Dubai Consumer Rights). Tip for management: please ensure guests are accommodated at the booked hotel address, train staff on empathetic early check-in handling (especially with children), and verify cleanliness and facility access before assigning rooms.
Stayed 2 nights in Oct 2025

8/10 Good

Abraham Seno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose to return to the hotel, after 3 years, because of its location and its price/value ratio.
Stayed 3 nights in Oct 2025