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Palm Jumeirah North/South Residence

Family-friendly apartment on the beach, with 2 outdoor pools

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Photo gallery for Palm Jumeirah North/South Residence

Exterior
Interior detail
2 outdoor pools, free cabanas, pool umbrellas
Lobby
Full-size fridge, microwave, stovetop, dishwasher

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Pet friendly
  • Dryer
  • Kitchen
  • Washer

Explore the area

View in a map
Sheikh Zayed Road, Al Matloob Business C, Dubai
  • Place, Palm Islands
    ‪1 min walk‬
  • Place, Palm Jumeirah Mall
    ‪3 min walk‬
  • Place, The View at The Palm
    ‪4 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Apartment, 1 Bedroom, City View

Standard Apartment, 1 Bedroom, City View | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Apartment, 1 Bedroom, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Apartment, 2 Bedrooms, Sea View

Standard Apartment, 2 Bedrooms, Sea View | 1 bedroom, premium bedding, down comforters, in-room safe

Standard Apartment, 2 Bedrooms, Sea View

  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Apartment, 1 Bedroom, City View

Deluxe Apartment, 1 Bedroom, City View | 1 bedroom, premium bedding, down comforters, in-room safe

Deluxe Apartment, 1 Bedroom, City View

  • City view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Dubai

Located in Palm Jumeirah, Palm Jumeirah North/South Residence is adjacent to Palm Islands and within a 5-minute walk of Palm Jumeirah Mall. This 12-room apartment building welcomes guests with 2 outdoor pools, a marina, and free in-room WiFi.
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What's nearby

  • Palm Islands - 1 min walk - 0.0 miles
  • Palm Jumeirah Mall - 3 min walk - 0.2 miles
  • AURA SKYPOOL Dubai - 4 min walk - 0.3 miles
  • The View at The Palm - 4 min walk - 0.3 miles
  • Palm West Beach - 8 min walk - 0.4 miles

Getting around

  • Al Ittihad Park Station - 7 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪SĀN Beach - ‬13 min walk
  • ‪St. Regis Gardens - ‬10 min walk
  • ‪View 180 - ‬3 min walk
  • ‪SUSHISAMBA - ‬10 min walk
  • ‪Din Tai Fung - ‬10 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Palm Jumeirah North/South Residence

Family-friendly apartment on the beach, with 2 outdoor pools
Guests of Palm Jumeirah North/South Residence have access to a marina, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an airport shuttle for a fee (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and dry cleaning/laundry. Other amenities at this beach apartment building include a gym, free WiFi in public areas, and express check-in.
Each apartment is soundproofed and features a kitchen and a furnished balcony or patio, and there's space to spread out with a separate bedroom. Guests can expect to find 55-inch flat-screen TV with satellite channels and first-run movies, along with free WiFi and wired Internet. Beds sport premium bedding and down comforters, and the bathroom offers a soaking tub, a hydromassage showerhead, a hair dryer, and designer toiletries. Other standard amenities include a washer/dryer, a fireplace, and a sofa bed. Weekly housekeeping is available.
A marina and a health club are featured at the apartment. 2 outdoor swimming pools are on site along with a children's pool.

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Exterior
Kempinski The Boulevard Dubai
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  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 271 reviews
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The price is $472
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Property amenities

Beach

  • On a sandy beach
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 2 outdoor pools
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • Breakfast available for a fee

Bedrooms

  • Bedroom
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Queen sofa bed
  • Rollaway/extra bed: AED 50 per night

Bathroom

  • 1 private bathroom
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/bathtub combination

Living spaces

  • Fireplace
  • Living room

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • First-run movies
  • Pay movies

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Marina
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free newspapers in lobby
  • Housekeeping (weekly)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a metro station
  • Near the sea

Things to do

  • Children's pool
  • Health club
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units
  • 2 buildings
  • 9 floors
  • Access via exterior corridors
  • Art Deco architecture
  • Built in 2010
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AED 50 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway bed fee: AED 50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Palm Jumeirah North South Residence
Palm Jumeirah North South Residence Apartment
Palm Jumeirah North/South Residence Apartment
North/South Residence Apartment
North/South Residence
Palm Jumeirah North Dubai
Palm Jumeirah North/South Residence Dubai
Palm Jumeirah North/South Residence Apartment
Palm Jumeirah North/South Residence Apartment Dubai

Frequently asked questions

Are free cancellation options available at Palm Jumeirah North/South Residence?

Palm Jumeirah North/South Residence provides free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What's there to do within easy reach of Palm Jumeirah North/South Residence?

This apartment is situated in Palm Jumeirah, just steps from Palm Islands and Palm Jumeirah Mall. You'll also find Marina Beach and Aquaventure within a short drive.

Will I be able to park at this apartment?

Yes, self parking is offered for free at the apartment.

Does Palm Jumeirah North/South Residence have a casino on the premises?

No, Palm Jumeirah North/South Residence doesn't have a casino.

Will I find an indoor pool at Palm Jumeirah North/South Residence?

No, this apartment doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Palm Jumeirah North/South Residence a good place to stay for couples?

This beachfront apartment offers many amenities for couples, including a fireplace as well as 2 outdoor pools and free pool cabanas.

Does Palm Jumeirah North/South Residence have a hot tub?

No, this apartment doesn't have a spa tub.

Does Palm Jumeirah North/South Residence have a restaurant with a breakfast menu?

Palm Jumeirah North/South Residence offers breakfast for a surcharge though there is no restaurant.

Will Palm Jumeirah North/South Residence allow pets to stay for free?

Although pets can't stay for free, they are welcome at Palm Jumeirah North/South Residence.

How far is the airport from Palm Jumeirah North/South Residence?

The closest major airport to Palm Jumeirah North/South Residence is Al Maktoum Intl. Airport (DWC), which is 26.2 mi away (32 minutes by car). Another top airport is Dubai Intl. Airport (DXB), which is located 20.2 mi away (25-minute drive).

Are there rooms with balconies at Palm Jumeirah North/South Residence?

Yes, every apartment at Palm Jumeirah North/South Residence comes with a furnished balcony with some featuring sea or city views.

Reviews

Palm Jumeirah North/South Residence Reviews

5.8

5.8/10

Cleanliness

4.6/10

Staff & service

6.4/10

Property conditions & facilities
Rating 10 - Excellent. 3 out of 25 reviews
Rating 8 - Good. 5 out of 25 reviews
Rating 6 - Okay. 7 out of 25 reviews
Rating 4 - Poor. 6 out of 25 reviews
Rating 2 - Terrible. 4 out of 25 reviews

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service

6/10 Okay

will, UK

Liked: Room comfort
Disliked: Staff & service

OK apartment, lack of information and poor service

We stayed in April 2015 for 8 nights, visiting Dubai to see relatives who work locally. The apartment was basically OK but not equipped as holiday accommodation having inadequate cleaning and cooking utensils. The apartment faced 6 lanes of highway and the balcony was therefore dirty, noisey and unusable. The sea-facing apartments seemed to have useable balconies. The address given for the apartments on the Expedia website is of an agent several miles away, When we arrived, reception were not expecting us and we had to talk to the agent by phone in order to get the key. The agent said he would see us at 10 the next morning to take payment but arrived well after 11. We had to ask for a pass for the pool and beach area and he delivered this later in the day but it was made out in fictitious names. He said the pool staff would not check on this, and indeed they didn’t, but it seemed seedy and badly organised.

4/10 Poor

eamonn, Leeds UK

Disliked: Cleanliness, staff & service, property conditions & facilities

You are on your own, no help.

We had to amend our holiday plans and ended up having to go to this appartment block at short notice.Expedia said we were booked in at North /south appartments but when we got to the appartments there was a big hotel between the appartments and we did not know where to go , it would have been nice to be told specifically if we were in the North or south appartments. There was nothing available when we finally got into our appartments , welcome pack , washing up liquid. We were in our appartment one day and when we came back from the beach there was no power , it seems it had been cut off ! We had to spend time to wait for a representitive to come to the appartments and he told us we has to move to another one ! So another few hours wasted switching rooms . rooms were lovely and big but quite grubby (not deep cleaned), the noise from the road outside was dreadfull, a 3 lane raceway for ferraris . It also didnt help that during the day there was a big building site next door so when on the beach you got a lovely loud banging noise all the time . All in all one of our worst ever experiences and we holiday 3-4 times every year . There was no information in the rooms at all to help you find your way around. Expedia not very helpfull at all .

4/10 Poor

faisal, kuwait

Liked: Room comfort
Disliked: Cleanliness, staff & service

Bad recption no helpfull help your self

The apartment need stuff to help for cleaning and fixing But its nice apartmrnt and good size

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this hotel

Avoid this hotel

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location but the appartment was terrible

Terrible appartment with very bad furniture . There was bad service , The people in the reception not helping , they have only one word ask your agent . Your apartment not belong to our Hotel it is rented for some agency even i asked to call the agent they said ; sorry we don't have his no. #

4/10 Poor

Lorraine, Tyneside, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palm Jumeriah Residences

Not a well coordinated plan. Took the address from Expedia website and booking confirmation. Not clear enough. Didn't make it clear whether we were staying in North or South Residences, and there were clearly two separate blocks. Taxi booked via Expedia not ready for our arrival, had trouble contacting them prior to arrival, then the driver did not know where address was from info we had. Arrived middle of night to an empty residence,no water or basic refreshment (tea/coffee) and no information on where we could shop to buy basics. Expensive and very unwelcoming experience. Lot of money paid for a bare apartment and no support from concierge. Never again.

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the beach, 50 meters

Big rooms, wi fi free, full kitchen, good location, many cafe

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice apartment near the beach

Big rooms, free wi fi, all facilities, many restaurants downstairs

6/10 Okay

M, Canada

Liked: Property conditions & facilities

Palm Jumeirah North/South Residence Sejour

We stayed in the residence, which is not a hotel. It is like you are renting a furnished apartment for 2 peoples. You need to bring all you need (shampoo, soap......etc). If you have kids you need to bring extra blanket if not, they will charge you 150 Dirham (45$) per night for 1 extra blanket. The swimming pool is very nice. The area is gorgeous. you can admire the view by walking on the beach (very nice walk). However, sand is not that great (coming from a sandy golden beach, for me the beach was not that great). I think it is worth a detour for 2 or 3 night. We did not have any services. it is very secure. there are security everywhere.

8/10 Good

Robinspot, Galashiels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location

It was never explained to us that the South Residence was attached to' Fairmont Hotel,The Palm' and that payment was to a 3rd party who was an agent representing a number of rentable apartments.This agent also requested payment on day 2 of our stay not on check out! Also your details did not explain clearly about extra Hotel Resort Fees for use of the Beach Loungers/pools and towels etc but apart from the above and lack of kitchen implements and very poor quality hand and bath towels the location was excellent and accommodation very comfortable with great views. Overall we enjoyed our stay but for a fairly expensive apartment there was no service for the room/the room safe itself was not secured, so it was possible to lift the safe and walk away with it/ a lack of kitchen implements/poor quality hand and bath towels/steam iron but no ironing board/ emulsioned walls were in need of attention and it felt as if it needed some general TLC all round. It was obvious that the owners of the apartment had not been around for a while.

6/10 Okay

Saq, UK

Liked: Room comfort
Disliked: Staff & service

Great location if driving everything else satisfac

Good location if you have hired a car close by attractions JBR and Marina walk, self serviced apartments so no service as you would get in a hotel but very comfortable, good if you have little children

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing and misleading, NOT recommended

Disappointing and would not stay there again, and will for sure not recommend it to any one. There were no toiletries what so ever, not even a bar of soap (even though they say designer toiletries), no tissue paper, no kitchen towels, the bed linen and toilet towels could not be used, and no one came to clean the flat throughout our entire stay of 5 days.

6/10 Okay

Fahd, paris

Disliked: Cleanliness, staff & service, room comfort

redisence a eviter pour visiter dubai

c'est un quartier residenciel il y'a rien autour beaucoup de travaux et de circulation a eviter au maximum

8/10 Good

Pekka, Oulu

Liked: Cleanliness, staff & service

Dubai ihastuttava paikka.

Huone oli siisti, mutta ei vastannut ennakkotietoja ja kuvia hotellihuoneesta. Kaupunkinäkymässä oli vastassa moottoritie, jonka meteli kuului läpi yön. Seuraavalla kerralla varaisin huoneen merinäköalalla, jolloin moottoritien meteli ei häiritsisi.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mauvais sejour

Porte ouverte a 3 reprises, crasse et cafards, frigo avec substances verdratres, nettoyage jamais effectues, pas possible de passer un appel international, sorties dans le desert proposees par la residence nulle, je n'ai jamais vu pareil excursions ,pompe a fric, spectacle indecent avec bruit, faire la queue pour le repas....chambre tres bruyante avec voitures, pas de tv et internet lors du changement de chambre et salete incroyable,impossible de se baigner car meduses dans mer, surveillance fliccage pour les transats de mer car payant,Je ne souhaite plus recevoir de mails de expedia car tres decue et j'irai voir ailleurs, et de plus le transit en egypte fut difficile car j'ai du remplir un papier que normalement je ne devais pas remplir dans la nuit ?

2/10 Terrible

S, Limburg

Disliked: Cleanliness, staff & service, property conditions & facilities

Verschrikkelijk vies

We hebben er een nacht geslapen omdat we midden in de nacht aankwamen. Het bed was vies niet verschoond en het was zeker niet het bed zoals omschreven in de hotelgegevens. We hebben op onze badlakens moeten slapen het was verschrikkelijk. We zijn de dag erna direct weggegaan naar het crowne plaza festival. Zoveel beter.

6/10 Okay

Alain, Le Havre

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

Bel appartement qui ne tient pas ses promesses

Bel appartement avec de beaux volumes et situé sur le tronc du palm Jumeirah. La première impression est positive, cela étant, nous découvrons rapidement les inconvénients majeurs de cette location: - vue sur rue ( 2 x 4 voies) donc balcon inaccessible en raison du bruit permanent, literie déplorable (à fuir si vous avez des maux de dos)? matelas HS, sofa-bed cassé, tapis du salon et de salles de bains très sales, rideaux poussiéreux, aspirateur hors service (non remplacé malgré notre demande) aucun changement de linge et draps en 12 nuits et pas de ménage non plus, chaises sur balcon trouées ..... pour le positif hormis le mauvais entretien cuisine et salle de bains correctes. Dubaï reste cependant une destination privilégiée que je conseille tant pour son infrastructure, ses services que pour la gentillesse de ses habitants.

10/10 Excellent

Leontien, Rotterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overtrof al onze verwachtingen!

Dit was meer dan een hotel, eerder een resort met prachtige zwembaden en geweldige restaurants met top gerechten (waar je natuurlijk wel apart voor moet betalen) Ons appartement was groot, ruim en netjes. Alleen jammer van de zogenaamde slaapbank die echter een gewone zitbank was waar onze 3e gast op moest slapen. Een super groot balkon/terras waar we elke avond lekker hebben gezeten, soms wel erg luidruchtig door alle auto's maar uiteindelijk krijg je veel meer terug voor wat je hebt betaald! Meeste voorzieningen doe je met de taxi maar dit is spot goedkoop daar. Dit hotel is een ideale plek om een strandvakantie te combineren met een stedentrip. Zeker een aanrader.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lang fra det som jeg bestillte.

Vi hadde 3 ting vi vektla ved bestillin: trening, strand og wi-fi. Vi hadde gratis wi-fi. Det viste seg imidlertyid at vi ikke hadde leid hotellrom, med en leiligeht som var eid av russere. Dette gav oss ikke adgang til trening eller starnd dvs vi kunne legge oss direkte på stranden ved siden av parasollene. evt betale ca 350 kr pr dag for å bruke strandsoler. Der lå også ett treningsstudio, med dette må vi ha ordnet tilgang til før avreisen. Det skulle være hurtigsjekk.......med vi måtte kontakte en agent for utleier for å komme inn. Og han var ikke lett å få tak i etter at vi hadde betalt. Bildene på nettsiden ved hotells.com var fra ett hotell der vi ikke hadde adgang (bortsett nør vi skulle kjøpe mat evt drikke). Leiligheten var heller ikke klar når vi kom (etter innsjekkingstiden kl 14.00) Som sagt ikke som forventet og vi vil ikke anbefale dette. Vi fikk en del ekstrakostnader da vi valget å dra andre plasser enn å ligge i skyggesiden...

4/10 Poor

Alexander, Bennekom

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
De informatie op de website is onvoldoende. Er was absoluut geen service gedurende ons verblijf in het appartement. Er werden 2 badkamerhanddoeken beschikbaar gesteld voor een verblijf van een week. Voor de rest was er niets, helemaal niets. Niet eens een theedoek om af te drogen. Tijdens ons verblijf is het appartement niet schoongemaakt. Alles bij elkaar gewoon slecht en hadden wij voor die prijs niet verwacht. Wanneer je voor een week huurt kun, je niet aan alle activiteiten deelnemen omdat je geen eigenaar bent en derhalve niet beschikt over het juiste pasje. Dubai heeft gelukkig nog vele andere mogelijkheden om te overnachten en daar zal het altijd beter zijn.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness

Konumu güzel

İyi bir lokasyon da konumu ve odaları güzel sessiz sakin kafa dinlenecek biryer . Biraz temizlik yönünden zayıf

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

God stor lejlighed

Lejligheden er stor, ren og pæn. Den ligger også centralt. God pool og strand.

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra läge, bra lägenhet

Enda problemet var att ta sig ner till stranden. För korttidsvistelser trasslar det och man får egentligen inte besöka stranden som hör till lägenhetskomplexet.

8/10 Good

Claus, Valby Danmark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

God lejlighed

Det var en god lejlighed, fin beliggenhed, men da det har en lejlighed så var det lidt svært at bedømme service.