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Recent guest reviews

Great location! Beautiful pool! Loved the outside bar along the creek!

This is my first ever bad review. I am not one to complaint. But i decided to save the best for last with this hotel. i am so glad i did otherwise it would have ruined my 2 week Dubai trip.. The rooms need help. Pay your employee a little better and maybe then they will do a better Job. Considering what i paid for this hotel i expected to be floored!!! Maybe my expectations were just to High. Sorry Palace. Wont ever come back or recommend anyone to come back.

Problem with plumbing ,buffet one is best.problem with billing

Convenient to Burj Khalifa,Mall of Dubai and plenty of shops. Best trip ever.

The hotel is great location Very clean with wonderful staff

Everything is good, staff, hotel room, lobby, spa, restaurant, lake, pool.

Great place. Friendly staff. Perfect location. The breakfast buffet was amazing.

Good location with some rooms providing view of burj Khalifa. Service is good a bd staff is helpful. Rooms are comfortable to provide good night sleep.

The hotel was beautiful! It's in a great location in the heart of m downtown. There is plenty of places near it to shop or eat. You can walk to the Dubai mall through the souk al bahar. Which is connected to the hotel. If I ever came back I would definitely stay here again!

Great Hotel with a wonderful location. The staff will go out of their way to conduct your request.

We spent only one night in Dubai, traveling en route from Kolkata, India to San Francisco. Our night in Dubai at The Palace was magical. The hotel is centrally located in The Old Town so we walked everywhere. Hotel staff were without exception courteous and helpful. If we have the opportunity to visit Dubai again, we will definitely book at The Palace.

Sheikh Mohammed Bin Rashed Dubai

Hotel highlights

  • Walking distance to Dubai Fountain and KidZania
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Downtown Dubai within a 5-minute walk of Dubai Fountain, Palace Downtown is within a mile (2 km) of other popular attractions like Dubai Mall. This 5-star hotel has 242 guestrooms and offers conveniences like 7 restaurants, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Dubai and also close to Burj Khalifa and Dubai International Convention and Exhibition Centre.


Dining

This hotel is home to 7 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:00 AM.


Rooms

All 242 soundproofed rooms provide balconies, minibars, and coffee makers. Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bidets, and bathrobes. Free newspapers, free bottled water, and safes are also standard.


Property features

Palace Downtown features a full-service spa, an outdoor pool, and a health club. Free valet and self parking are available, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a business center.

Room options

Junior Suite Lake View

1 King Bed | Sleeps 4

Palace Suite, Lake View

1 King Bed | Sleeps 4

Palace Room, Fountain View

1 King Bed | Sleeps 4

Palace Suite Fountain View

1 King Bed | Sleeps 4

Guest reviews for Palace Downtown

Everyone (8) Couples (2) Business (1)
5
Partner Couples

Great location! Beautiful pool! Loved the outside bar along the creek!

By on Mar 2, 2019

Review comment responded on Mar 3, 2019

Dear Valued Guest, Thank your for staying at Palace Downtown and for taking your precious time to share this great review. We are absolutely delighted to hear your positive comments and we'd love to have you back again soon. With my best personal regards, David Simon General Manager

1
Everyone

This is my first ever bad review. I am not one to complaint. But i decided to save the best for last with this hotel. i am so glad i did otherwise it would have ruined my 2 week Dubai trip.. The rooms need help. Pay your employee a little better and maybe then they will do a better Job. Considering what i paid for this hotel i expected to be floored!!! Maybe my expectations were just to High. Sorry Palace. Wont ever come back or recommend anyone to come back.

By on Dec 5, 2018

Review comment responded on Dec 9, 2018

Dear Anonymous, Thank you for your feedback, your recommendation is truly valuable to us.Having said so I would also like to mention that I have taken a note of your feedback regarding the rooms and will surely consider this during our future renovation program at the same time I would like to extend my apologies for the shortfalls in our service levels, please be assured that this feedback is duly shared with the teams and corrective measures have already been taken to avoid situations like this in the future. It was a pleasure to have you as our guest and we hope to be given another opportunity to serve you at our best in the near future. Best regards, Raoul DuToit - Front office manager.

5
Everyone

Problem with plumbing ,buffet one is best.problem with billing

By on Oct 3, 2018

Review comment responded on Oct 4, 2018

Dear Guest, Thank you for sharing your review, It was a pleasure to have you as our guest and I am glad you enjoyed the buffet. Please be assured that I have taken a note of your feedback regarding the plumbing and billing issue and have personally addressed this to the concerned departments to avoid any similar experiences in the future. Having said that, I do look forward to seeing you again soon. Best Regards David Simon General Manager

5

great place to stay

Everyone

Convenient to Burj Khalifa,Mall of Dubai and plenty of shops. Best trip ever.

By , from McKinney Texas on Aug 12, 2018

Review comment responded on Aug 30, 2018

Dear Reggie, I am glad you had a wonderful trip, our location indeed is a center of everything if I may say and we are truly privileged :). I do hope you enjoyed all our hotel facilities as well. From the entire team, here at the Palace I look forward to welcome you again soon. Best regards, David Simon - General Manager

5
Everyone

The hotel is great location Very clean with wonderful staff

By , from DC on Jul 29, 2018

Review comment responded on Aug 1, 2018

Dear guest, Thank you for your review of Palace Downtown. Regards, Palace Downtown management

5

beautiful hotel just next to the famous dubai mall

Everyone

Everything is good, staff, hotel room, lobby, spa, restaurant, lake, pool.

By , from Philadelphia, PA, USA on Jul 23, 2018

Review comment responded on Jul 29, 2018

Dear Mark, Thank you for your lovely review of Palace Downtown on Orbitz. I am thrilled to learn that you enjoyed the hotel facilities and services offered by our experience designers. The hotel's proximity to Dubai Mall, Burj Khalifa and other major tourist attractions is something our guests highly appreciate. Thank you once again for your review. Kind regards, Ravi Subbiah | Palace Downtown

5

elegant place with traditional sophistication

Everyone

Great place. Friendly staff. Perfect location. The breakfast buffet was amazing.

By , from NC on Mar 18, 2018

5
Everyone

Good location with some rooms providing view of burj Khalifa. Service is good a bd staff is helpful. Rooms are comfortable to provide good night sleep.

By on Aug 7, 2017

5

nice hotel in heart of downtown!

Everyone

The hotel was beautiful! It's in a great location in the heart of m downtown. There is plenty of places near it to shop or eat. You can walk to the Dubai mall through the souk al bahar. Which is connected to the hotel. If I ever came back I would definitely stay here again!

By , from NYC on Sep 10, 2016

5

excellent

Business

Great Hotel with a wonderful location. The staff will go out of their way to conduct your request.

By on Jul 19, 2014

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