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Palace Downtown

5.0 star property
Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain
VIP Access

Choose dates to view prices

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Creator video - submitted by lana__creator
View from property
Lobby sitting area
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Place, Dubai Fountain
    ‪3 min walk‬
  • Place, Dubai Mall
    ‪4 min walk‬
  • Place, Burj Khalifa
    ‪6 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Palace Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Lake View Room

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Lake View

10.0 out of 10
Exceptional
(1 review)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

9.2 out of 10
Wonderful
(7 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View Room

  • Sleeps 2

View all photos for Palace Suite Downtown View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Downtown View

  • Sleeps 2

View all photos for Palace Suite

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite

  • Sleeps 2

View all photos for Palace Fountain View Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Fountain View Room

  • Sleeps 2

View all photos for Junior Suite

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite

  • Sleeps 2

View all photos for Palace Room

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room

  • Sleeps 2

View all photos for Diplomatic Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite Lake View

  • Sleeps 2

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

9.4 out of 10
Exceptional
(43 reviews)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite with Lake View

Diplomatic Suite with Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite with Lake View

7.4 out of 10
Good
(3 reviews)
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

9.2 out of 10
Wonderful
(10 reviews)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

7.8 out of 10
Good
(7 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room

  • Sleeps 2

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About the neighborhood

Dubai

Located in Downtown Dubai, Palace Downtown is adjacent to Dubai Fountain and within a 10-minute walk of other popular attractions like Dubai Mall. This 5-star hotel has 242 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Dubai and also close to Burj Khalifa and Dubai International Convention and Exhibition Centre.

What's nearby

  • Souk al Bahar - 1 min walk - 0.1 miles
  • Dubai Fountain - 3 min walk - 0.2 miles
  • Dubai Mall - 4 min walk - 0.3 miles
  • KidZania - 6 min walk - 0.4 miles
  • Burj Khalifa - 6 min walk - 0.4 miles

Getting around

  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪Günaydın - ‬9 min walk
  • ‪Birds - ‬1 min walk
  • ‪Il Borro Tuscan Bistro - ‬4 min walk
  • ‪Pickl. - ‬11 min walk
  • ‪Arabeska Restaurant - ‬1 min walk

About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain
Palace Downtown features a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for AED 400 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 588614

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Is free cancellation available at Palace Downtown?

Palace Downtown provides free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Palace Downtown?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at Palace Downtown on Jan 24, 2026 start from $503.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Palace Downtown?

This hotel is situated in Downtown Dubai within a 10-minute walk of Dubai Mall and Dubai Fountain. You'll also find Dubai Aquarium & Underwater Zoo and City Walk within a short drive.

Is there parking available at Palace Downtown?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Palace Downtown?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, detox wraps, and hydrotherapy.

Does Palace Downtown include a casino at the property?

No, Palace Downtown doesn't have a casino.

Will I find an indoor pool at Palace Downtown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

Is Palace Downtown good for couples?

This lakeside hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at Palace Downtown?

Yes, guests can enjoy a spa tub at this hotel.

Does Palace Downtown have a restaurant with a breakfast menu?

Yes, Palace Downtown serves buffet breakfast each morning for a surcharge from its restaurant.

Will Palace Downtown allow pets to stay for free?

No, pets aren't allowed at Palace Downtown.

Are there connecting rooms at Palace Downtown?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Palace Downtown?

The closest major airport to Palace Downtown is Dubai Intl. Airport (DXB), which is 9.5 mi away (25 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 24.9 mi away (49-minute drive).

Can I book a room with a balcony at Palace Downtown?

Yes, every guestroom at Palace Downtown comes with a balcony.

Does Palace Downtown host weddings?

Take advantage of the wedding venue at Palace Downtown if you plan to say "I do" during your trip.

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 803 out of 1002 reviews
Rating 8 - Good. 130 out of 1002 reviews
Rating 6 - Okay. 36 out of 1002 reviews
Rating 4 - Poor. 10 out of 1002 reviews
Rating 2 - Terrible. 23 out of 1002 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hakop

Stayed 1 night in Sep 2025

10/10 Excellent

Zsolt

Stayed 3 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was nothing if not the perfect vacation spot for exploring Dubai and the mall! There were a ton of food options both in and around the hotel. The pool was relaxing and all staff went above and beyond what I expected. This is the height of service and comfort wrapped into the perfect location. This will be my go-to spot from now on!
Stayed 4 nights in Sep 2025

10/10 Excellent

Stewart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. The staff are very friendly and make you feel at home. We moved to the palm after staying at palace and we both thought palace had the most amazing staff. Shout out to Nur, James and Frederick
Stayed 4 nights in Sep 2025

8/10 Good

Lina

Stayed 7 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Giancarlo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly stiff
Stayed 1 night in Sep 2025

10/10 Excellent

Mahya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of spending 7 nights at Palace Downtown, and it was truly an unforgettable experience. The hotel combines beauty, comfort, and an exceptional location in the heart of Dubai. With direct access to Dubai Mall and a variety of excellent restaurants nearby, it could not have been more convenient. The pool area is absolutely stunning, and with the magnificent Burj Khalifa view, the atmosphere felt almost like staying in a fairytale castle. We celebrated our honeymoon here, and the staff went above and beyond to make it memorable. Our room was beautifully decorated with fresh flowers, a delicious cake, and seasonal fruits, creating such a warm and thoughtful welcome. Palace Downtown exceeded all of our expectations, and we look forward to returning. I highly recommend this hotel to anyone seeking a luxurious and truly special stay in Dubai.
Stayed 7 nights in Sep 2025

10/10 Excellent

Nancy

Traveled with partner
Liked: Amenities
We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.
Stayed 4 nights in Sep 2025

8/10 Good

Aftab, Chigwell

Stayed 5 nights in Sep 2025

10/10 Excellent

Rakhee

Stayed 1 night in Aug 2025

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Jawaid, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Didn’t receive any benefits of VIP Access and also at times during the night it was noisy. Great hotel and easy access to so many places
Stayed 3 nights in Sep 2025

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Within walking distance to Dubai Mall
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in May 2025

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Hamza, San Diego

Liked: Cleanliness
Stayed 3 nights in Aug 2025

2/10 Terrible

Rahul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jan Albino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Thomas

Stayed 1 night in Aug 2025

10/10 Excellent

Amir

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is SO beautiful. It looks great, smells great, and the staff were AMAZING.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shady T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, luxurious hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

naveen

Business traveler, Traveled with family
Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025