Mama Shelter Dubai

5.0 star property

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Photo gallery for Mama Shelter Dubai

3 restaurants; breakfast, lunch, dinner, and brunch served
Property video
3 restaurants; breakfast, lunch, dinner, and brunch served
3 restaurants; breakfast, lunch, dinner, and brunch served
Medium Mama Double Terrace  | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Al Asayel Street, Business Bay, Dubai, 0
  • Place, Dubai Water Canal
    ‪3 min walk‬
  • Place, Godolphin's Al Quoz Stables
    ‪18 min walk‬
  • Place, Dubai Water Canal Waterfall
    ‪3 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪13 min drive‬

Room options

Medium Mama Double

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Medium Mama Double Terrace

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Medium Mama Twin

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Medium Mama Twin Terrace

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

XL Mama Double

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

XL Mama Double Terrace

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Mama 2-Bedroom Suite

  • City view
  • 883 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

Room, 1 King Bed, Accessible

  • City view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room, 1 King Bed, Accessible

  • City view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Twin Room, 2 Twin Beds

  • City view
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Dubai

Located in Downtown Dubai within a 5-minute drive of Burj Khalifa, Mama Shelter Dubai is within a 10-minute drive of other popular sights such as Dubai Mall. This 197-room, 5-star hotel welcomes guests with 4 outdoor pools, 3 restaurants, and a 24-hour gym.

What's nearby

  • Dubai Water Canal - 3 min walk - 0.2 miles
  • Godolphin's Al Quoz Stables - 18 min walk - 1.0 mile
  • La Perle - 3 min drive - 1.5 miles
  • Dubai Water Canal Waterfall - 3 min drive - 1.7 miles
  • Safa Park - 4 min drive - 1.9 miles

Getting around

  • Business Bay Station - 3 min drive
  • Dubai Intl. Airport (DXB) - 20 min drive

Restaurants

  • ‪Anbar Restaurant & Cafe - ‬7 min drive
  • ‪Ancora - ‬2 min drive
  • ‪Alegra Bar & Sisha - ‬5 min walk
  • ‪The Podium - ‬2 min drive
  • ‪Halfcup - ‬2 min drive

About this property

Mama Shelter Dubai

Built in 2024, the brand new Mama Shelter Dubai features 4 outdoor pools, a children's pool, and a 24-hour gym. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for AED 200 per vehicle. The 24-hour front desk has multilingual staff ready to assist with access to locker space, securing valuables, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and conference space.
25-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include minibars, espresso makers, and safes. Change of towels is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free shopping center shuttle
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: AED 115 for adults and AED 95 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Mama Restaurant
  • Mama Skypool Bar
  • Mama Trattoria
  • Mamm’s Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Bicycle storage
  • Children's pool
  • Designer stores
  • Evening entertainment
  • Foosball table
  • Outdoor pool (guest access)

Family friendly

  • 4 outdoor pools
  • Children's pool
  • In-room crib
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 269 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Ceiling hoist
  • Cobblestone flooring in public areas
  • Doorbell and phone notification
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lever door handles
  • Pool access ramp on site
  • Raised toilet seat
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 24 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% organic food
  • Built in 2024
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 25-inch smart TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches used
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 115 for adults and AED 95 for children
  • Airport shuttle fee: AED 200 per vehicle (maximum occupancy 2)
  • Airport shuttle fee per child: AED 200 (up to 12 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings and birthday parties) are allowed on site
Some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free parking.
Property Registration Number 1322275

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Google Pay and Apple Pay.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Parties and events (including family gatherings and birthday parties) are allowed on site.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • Free in-room WiFi has a 4-device limit.

Property is also known as

Mama Shelter Dubai Hotel
Mama Shelter Dubai Dubai
Mama Shelter Dubai Hotel Dubai

Frequently asked questions

What's there to see near Mama Shelter Dubai?

This hotel is situated in Downtown Dubai, close to Dubai Mall, Dubai Creek, and Dubai Fountain. You'll also find Dubai Aquarium & Underwater Zoo and City Walk within a short drive.

How much does it cost to stay at Mama Shelter Dubai?

As of Jun 22, 2026, prices found for a 1-night stay for 2 adults at Mama Shelter Dubai on Jun 23, 2026 start from $82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Mama Shelter Dubai?

Yes, valet and self parking are offered for free at the hotel. Though parking is available on request, wheelchair-accessible van parking and bicycle parking are also available.

Is there a spa available at Mama Shelter Dubai?

Spa services at the hotel include deep-tissue massages, Swedish massages, body wraps, and aromatherapy.

Does Mama Shelter Dubai have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a poolside restaurant, and a swim-up bar at this hotel.

Does Mama Shelter Dubai have a casino on the premises?

No, Mama Shelter Dubai doesn't have a casino.

Is there an indoor pool at Mama Shelter Dubai?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 8:00 AM and 7:00 PM.

Is Mama Shelter Dubai good for couples?

There are many amenities for couples at this hotel, including an al fresco restaurant and 4 outdoor pools plus some guestrooms feature a private indoor hot tub.

Are there hot tubs at Mama Shelter Dubai?

No, there isn't a spa tub at this hotel.

Does Mama Shelter Dubai feature a restaurant that includes a breakfast menu?

Yes, Mama Shelter Dubai has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Mama Shelter Dubai allow pets to stay free of charge?

No, pets and service animals aren't allowed at Mama Shelter Dubai.

Are there connecting rooms at Mama Shelter Dubai?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Mama Shelter Dubai?

The closest major airport to Mama Shelter Dubai is Dubai Intl. Airport (DXB), which is 10.4 mi away (20 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 27.8 mi away (42-minute drive).

Can I book a room with a balcony at Mama Shelter Dubai?

Yes, some guestrooms at Mama Shelter Dubai offer a balcony and may feature city views.

Mama Shelter Dubai Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 47 out of 73 reviews
Rating 8 - Good. 14 out of 73 reviews
Rating 6 - Okay. 7 out of 73 reviews
Rating 4 - Poor. 3 out of 73 reviews
Rating 2 - Terrible. 2 out of 73 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, beautiful poolarea and rooms, fantastic staf
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Bina

Liked: Cleanliness, property conditions & facilities
Small Rooms but great staff and service
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Viraj

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, courteous staff
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Salem

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very good but it far away to activity
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities
the hotel is amazing, staff super friendly, interior is to die for!! would definitely go back
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the wonderful stay! Great room, perfect breakfast and swimming pool. Marvellous service by the hotel personnel!
Stayed 6 nights in Sep 2025
Verified

6/10 Okay

Khaled

Liked: Staff & service
Small room and the hotel just for families and kids
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome in making me feel celebrated for my birthday.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

FATMA

Liked: Cleanliness, property conditions & facilities
My kids had so much fun at this place ♥️
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Maurice Nichola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for business perfect
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super cool
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sulaiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option in Dubai

brand new cool hotel, well located. Nice swimming pool, good restaurants, comfortable and well designed room
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, amenities
.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, quirky and cool.

A really comfortable hotel, well maintained and very clean. The decor is very trendy and has much more personality than many of the sterile, cookie cutter hotels you might stay in. The half board option was good, but be prepared to pay some significant supplements for some menu items.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

NASER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Mathew

Liked: Cleanliness, amenities, property conditions & facilities
Super property
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing! A special thank you for the staff in the restaurant at the ground floor. Very customer oriented, friendly and welcoming. The hotel is great with a refreshing design. The only disadvantage was the desk in the room: it’s too small to work at.
Stayed 6 nights in Apr 2025
Verified

2/10 Terrible

Charley

This hotel holds parties twice per week until 3am, and they’re so loud it’s impossible to sleep. It’s a shame this isn’t better advertised/advised as I would have avoided booking. Breakfast had incredibly poor service, solely down to inconsistency. Staff were not attentive i the slightest and there was no coordination around tables - if you ordered something they have no idea where you are sat. The rooms have absolutely no storage space so you’re unable to unpack if staying for a longer period.
Stayed 8 nights in Nov 2025
Verified

4/10 Poor

Sharihan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Mediocre service. One of the bartenders was doing shots with a bunch of girls and when I asked him to re-do my margarita as it did not have a salt rim - he gave me a bad attitude for 3 days. Very loud pool parties with awful music, filled to the brim with guests that differ from hotel guests. Have to flag down people for 30 minutes + to get a bill. Not a 5 star despite nice interior
Stayed 4 nights in Dec 2025
Verified

4/10 Poor

M.Cyrus

Disliked: Amenities, property conditions & facilities
I stayed in the property for 10 days, the first 5 days you couldn’t use the bar swimming pool. Ironically those were the days of my vacation before work. No mention of construction or repairs before booking. That wasn’t cool
Stayed 10 nights in Sep 2025
Verified

6/10 Okay

Kaysha

The first room I was in had black mould in the room. I was moved rooms and the same problem was in the next room. They offered another room move and I told them unless the bathroom layout is different there’s no point as it’s clearly a design fault. I was moved to a different room type and there wasn’t any mould. It’s just a shame this was right at the end of my stay. Had I had a mould free room from the beginning it would have been a great stay. The hotel and facilities were great.
Stayed 6 nights in Sep 2025
Verified

2/10 Terrible

Noah

Disliked: Cleanliness, staff & service, amenities
Very terrible experience. 1. Requested the tourist tax receipt i paid at the property, they say i can get during checkout. During checkout i ask for it the front desk said they will send to me email. I asked again at the same night, he said he forgot and will send. After few days of waiting and communicating on phone still not able to give the receipt with minimal response. Very poor customer service! As i am writing this, i am still waiting for the receipt for business claims. 2. Random calls when i was in the room alone from reception saying i was too loud and disturbing other guests, when i told them it was a mistake, no apologies at all, and just shut off the phone. My second time here for business stay, definitely will not recommend my company people to stay here, as our office is just located next door.
Stayed 4 nights in Feb 2026