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Jumeirah Zabeel Saray

5.0 out of 5.0

Jumeirah Zabeel Saray

5.0 out of 5.0
Overview Reviews Amenities & Policies
Palm Jumeirah, West Crescent, Dubai,
1-844-663-2269
4.4
out of 5
"Very good!"
See all 15 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Couples
  • Family

Recent guest reviews

My husband and I loved the hotel since we arrived . It is luxurious and have attentive/friendly staff that will make your stay memorable .

Beautiful place with paradise like garden, staff is extremely helpful, beautiful beach and pool, highly recommended

I really love the hotel. The staff are very nice and professional

The intention of this review is to help inform future guests of the Jumeirah Zabeel Saray directly from my experiences at the hotel during my 25-hour stopover in Dubai. The Hotel Facilities Review: The Talise Ottoman Spa was the primary reason we booked this hotel, instead of the Marquis, despite the far driving distance to some of Dubai's main attractions. Upon arriving early we visited the spa to inquire information about the services and hours of operation. The woman staff member told us they closed at 10PM, which we learned was incorrect as we came in just before 9PM and they informed us that they were closed. This was one of the biggest let downs of the short stopover as we were ready for this unique experience. The Imperial Resturant: After Emirates withheld my friend's luggage without informing us as to the whereabouts of the bag, we visited the Rib Room were the hostess politely asked my friend to put on trousers instead of shorts which unfortunately was not an option. Instead, we decided to visit the Imperial Restaurant which offered a $75 USD/person buffet. The food was better than average, especially for a buffet, however, the hostess informed us that promptly at 11PM they closed and put away the food (very accurate). After our long day, we decided to eat there, disappointed to eat hastily with limited options. It was satisfying to hear the hostess say that she would be equally as discouraged after paying so much to eat so quickly. I would choose elsewhere.

The quality of the rooms, the food, the service, and the hotel in general was e cons to none. If I had one small gripe it would be with the kids club and the lack of organized activities and overall quality of staff there. It wasn’t awful, just not up to the quality standards of everything else in the hotel. Our kids 5 and 7 were a bit bored there and ended up spending significantly less time there than we imagined. Every other kids club we have ever had, the kids have begged us to stay.

Hotel staffs are nice. Decor is beautiful for Christmas seasons. Food is good.

The hotel is very nice. The rooms are in great shape. It is a bit remote so it is more for a relaxing stay than an active sightseeing holiday - unless you want to spend a lot of travel time and some money on taxis. The restaurants are fine - the buffet restaurant is of limited quality and surely not worth the money they are asking. The Rib House restaurant has great meat. The breakfast is fine - but I have had better in Dubai at that price. All in all I would stay there again.

One of the best hotels I ever visited. Exceptional everything

The hotel was superior. Customer service was excellent . Rooms very clean . I'm very pleased with this hotel , I will stay again when I return to Dubai

This has to be one of the best hotels I have ever stayed in! The Staff were super friendly and accommodating! highly recommended!!!

Great experience. A good family get away. Perfect location and great restaurants.

The hotel is located 30 mins from the city center,we enjoined our stay there and the room was excellent

Palm Jumeirah, West Crescent Dubai

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free valet parking
  • Onsite dining
  • Free water park

Located in Palm Jumeirah, Jumeirah Zabeel Saray is within a 15-minute drive of Aquaventure and Dubai College. This 405-room, 5-star hotel welcomes business and leisure travelers with 2 indoor and 2 outdoor pools and a free water park.


Dining

Have a drink at the bar or enjoy dining at one of 8 onsite restaurants like Imperium, which specializes in international cuisine and serves breakfast, brunch, and dinner. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

Guests can expect to find free wired Internet and 48-inch an LCD TV with cable channels and pay movies. Beds are dressed in premium bedding and the bathroom offers a soaking tub, a rainfall showerhead, a hair dryer, and free toiletries. Other standard amenities include an iPod dock, a sofa bed, and an espresso maker.


Property features

Jumeirah Zabeel Saray features 2 indoor pools, 2 outdoor pools, and a free water park. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for AED 400 roundtrip. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a children's pool, a health club, and a sauna.

Room options

Superior Room, 1 King Bed

King 1 | Sleeps 3
from $216

Grand Suite (Imperial)

King 1 | Sleeps 3

Deluxe Double Room, Sea View

Queen 2 | Sleeps 4

Club King Sea View

King 1 | Sleeps 3

Grand Deluxe Family Room

King 1 | Sleeps 5

Guest reviews for Jumeirah Zabeel Saray

Everyone (9) Couples (4) Family (2)
5
Partner Couples

My husband and I loved the hotel since we arrived . It is luxurious and have attentive/friendly staff that will make your stay memorable .

By on May 10, 2019

Review comment responded on May 12, 2019

Thank you for giving us a perfect rating We look forward to welcoming you back. Sincerely, Business Excellence Team Jumeirah Zabeel Saray

5
Everyone

By on Jan 17, 2019

Review comment responded on Feb 20, 2019

Thank you for giving us a perfect rating We look forward to welcome you back. Sincerely, Business Excellence Team

4
Everyone

By on Jan 1, 2019

Review comment responded on Feb 20, 2019

Thank you for taking time to rate us. We look forward to welcome you back. Sincerely, Business Excellence Team

5
Everyone

Beautiful place with paradise like garden, staff is extremely helpful, beautiful beach and pool, highly recommended

By , from Boston on Nov 26, 2018

Review comment responded on Dec 9, 2018

It is a pleasure having you as our guest at Jumeirah Zabeel Saray. We are pleased to read you had a great stay with us. Sincerely, Sven Wiedenhaupt General Manager

5
Everyone

I really love the hotel. The staff are very nice and professional

By on Sep 26, 2018

Review comment responded on Oct 2, 2018

Dear Guest, Thank you for taking the time to share your review on Expedia and highlight the professionalism of our colleagues. We look forward to the opportunity of welcoming you back in the near future. Sincerely, Business Excellence Department Jumeirah Zabeel Saray

2
Everyone

The intention of this review is to help inform future guests of the Jumeirah Zabeel Saray directly from my experiences at the hotel during my 25-hour stopover in Dubai. The Hotel Facilities Review: The Talise Ottoman Spa was the primary reason we booked this hotel, instead of the Marquis, despite the far driving distance to some of Dubai's main attractions. Upon arriving early we visited the spa to inquire information about the services and hours of operation. The woman staff member told us they closed at 10PM, which we learned was incorrect as we came in just before 9PM and they informed us that they were closed. This was one of the biggest let downs of the short stopover as we were ready for this unique experience. The Imperial Resturant: After Emirates withheld my friend's luggage without informing us as to the whereabouts of the bag, we visited the Rib Room were the hostess politely asked my friend to put on trousers instead of shorts which unfortunately was not an option. Instead, we decided to visit the Imperial Restaurant which offered a $75 USD/person buffet. The food was better than average, especially for a buffet, however, the hostess informed us that promptly at 11PM they closed and put away the food (very accurate). After our long day, we decided to eat there, disappointed to eat hastily with limited options. It was satisfying to hear the hostess say that she would be equally as discouraged after paying so much to eat so quickly. I would choose elsewhere.

By on Jun 27, 2018

Review comment responded on Jul 12, 2018

Dear Carlos, Thank you for your review. However it saddens us to know that during your recent visit you did not experience the usual Jumeirah standard of service that we provide to our guests. In this regard please accept our sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. Thank you.

5
Everyone

The quality of the rooms, the food, the service, and the hotel in general was e cons to none. If I had one small gripe it would be with the kids club and the lack of organized activities and overall quality of staff there. It wasn’t awful, just not up to the quality standards of everything else in the hotel. Our kids 5 and 7 were a bit bored there and ended up spending significantly less time there than we imagined. Every other kids club we have ever had, the kids have begged us to stay.

By on Mar 24, 2018

Review comment responded on May 9, 2018

Dear Guest, Thank you very much for your kind feedback. It is always a pleasure to know that you have experienced the Jumeirah hospitality during your stay especially with the family experience. Jumeirah Zabeel Saray is committed to make our guests satisfaction paramount on their experience. Rest assured we are committed to make every guest experience remarkable and delightful. We have taken noted of your feedback for Sinbad’s Kids Club and will be addressed accordingly. Thank you and we look forward to welcome you and your family again in Jumeirah Zabeel Saray.

4

beautiful hotel

Everyone

Hotel staffs are nice. Decor is beautiful for Christmas seasons. Food is good.

By on Dec 27, 2017

4

very nice rooms.

Families

The hotel is very nice. The rooms are in great shape. It is a bit remote so it is more for a relaxing stay than an active sightseeing holiday - unless you want to spend a lot of travel time and some money on taxis. The restaurants are fine - the buffet restaurant is of limited quality and surely not worth the money they are asking. The Rib House restaurant has great meat. The breakfast is fine - but I have had better in Dubai at that price. All in all I would stay there again.

By , from Panama on Nov 7, 2017

5
Everyone

One of the best hotels I ever visited. Exceptional everything

By on Oct 12, 2017

Jumeirah Zabeel Saray

Palm Jumeirah, West Crescent, Dubai,