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Recent guest reviews

This place defines luxury. Service is outstanding and the rooms are beautiful. All of the dining options on site are excellent.

My husband and I loved the hotel since we arrived . It is luxurious and have attentive/friendly staff that will make your stay memorable .

Beautiful place with paradise like garden, staff is extremely helpful, beautiful beach and pool, highly recommended

I really love the hotel. The staff are very nice and professional

The intention of this review is to help inform future guests of the Jumeirah Zabeel Saray directly from my experiences at the hotel during my 25-hour stopover in Dubai. The Hotel Facilities Review: The Talise Ottoman Spa was the primary reason we booked this hotel, instead of the Marquis, despite the far driving distance to some of Dubai's main attractions. Upon arriving early we visited the spa to inquire information about the services and hours of operation. The woman staff member told us they closed at 10PM, which we learned was incorrect as we came in just before 9PM and they informed us that they were closed. This was one of the biggest let downs of the short stopover as we were ready for this unique experience. The Imperial Resturant: After Emirates withheld my friend's luggage without informing us as to the whereabouts of the bag, we visited the Rib Room were the hostess politely asked my friend to put on trousers instead of shorts which unfortunately was not an option. Instead, we decided to visit the Imperial Restaurant which offered a $75 USD/person buffet. The food was better than average, especially for a buffet, however, the hostess informed us that promptly at 11PM they closed and put away the food (very accurate). After our long day, we decided to eat there, disappointed to eat hastily with limited options. It was satisfying to hear the hostess say that she would be equally as discouraged after paying so much to eat so quickly. I would choose elsewhere.

The quality of the rooms, the food, the service, and the hotel in general was e cons to none. If I had one small gripe it would be with the kids club and the lack of organized activities and overall quality of staff there. It wasn’t awful, just not up to the quality standards of everything else in the hotel. Our kids 5 and 7 were a bit bored there and ended up spending significantly less time there than we imagined. Every other kids club we have ever had, the kids have begged us to stay.

Hotel staffs are nice. Decor is beautiful for Christmas seasons. Food is good.

The hotel is very nice. The rooms are in great shape. It is a bit remote so it is more for a relaxing stay than an active sightseeing holiday - unless you want to spend a lot of travel time and some money on taxis. The restaurants are fine - the buffet restaurant is of limited quality and surely not worth the money they are asking. The Rib House restaurant has great meat. The breakfast is fine - but I have had better in Dubai at that price. All in all I would stay there again.

One of the best hotels I ever visited. Exceptional everything

The hotel was superior. Customer service was excellent . Rooms very clean . I'm very pleased with this hotel , I will stay again when I return to Dubai

This has to be one of the best hotels I have ever stayed in! The Staff were super friendly and accommodating! highly recommended!!!

Great experience. A good family get away. Perfect location and great restaurants.

The hotel is located 30 mins from the city center,we enjoined our stay there and the room was excellent

Palm Jumeirah, West Crescent Dubai

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free valet parking
  • Onsite dining
  • Private beach

Located in Palm Jumeirah, Jumeirah Zabeel Saray is within a 15-minute drive of Aquaventure and Nakheel Mall. This 405-room, 5-star hotel has 2 indoor and 2 outdoor pools, along with a private beach.


Dining

There are multiple options for onsite dining with 8 restaurants, including Imperium, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

Jumeirah Zabeel Saray's 405 air-conditioned rooms provide iPod docks, sofa beds, and minibars. 48-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Espresso makers, free newspapers, and free bottled water are other standard amenities.


Property features

Jumeirah Zabeel Saray features a private beach, 2 indoor pools, and 2 outdoor pools. There's free valet parking, and an airport shuttle (available 24 hours) for AED 400 roundtrip. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include a free water park, a children's pool, and a sauna.

Room options

Junior Suite One King Bed

1 King Bed | Sleeps 3

Two Bedroom Suite

1 King Bed and 2 Double Beds | Sleeps 6

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Imperial One Bedroom Suite King

1 King Bed | Sleeps 3

Guest reviews for Jumeirah Zabeel Saray

Everyone (10) Couples (4) Family (2)
5
Everyone

This place defines luxury. Service is outstanding and the rooms are beautiful. All of the dining options on site are excellent.

By on Mar 6, 2020

5
Partner Couples

My husband and I loved the hotel since we arrived . It is luxurious and have attentive/friendly staff that will make your stay memorable .

By on May 10, 2019

Review comment responded on May 12, 2019

Thank you for giving us a perfect rating We look forward to welcoming you back. Sincerely, Business Excellence Team Jumeirah Zabeel Saray

5
Everyone

By on Jan 17, 2019

Review comment responded on Feb 20, 2019

Thank you for giving us a perfect rating We look forward to welcome you back. Sincerely, Business Excellence Team

4
Everyone

By on Jan 1, 2019

Review comment responded on Feb 20, 2019

Thank you for taking time to rate us. We look forward to welcome you back. Sincerely, Business Excellence Team

5
Everyone

Beautiful place with paradise like garden, staff is extremely helpful, beautiful beach and pool, highly recommended

By , from Boston on Nov 26, 2018

Review comment responded on Dec 9, 2018

It is a pleasure having you as our guest at Jumeirah Zabeel Saray. We are pleased to read you had a great stay with us. Sincerely, Sven Wiedenhaupt General Manager

5
Everyone

I really love the hotel. The staff are very nice and professional

By on Sep 26, 2018

Review comment responded on Oct 2, 2018

Dear Guest, Thank you for taking the time to share your review on Expedia and highlight the professionalism of our colleagues. We look forward to the opportunity of welcoming you back in the near future. Sincerely, Business Excellence Department Jumeirah Zabeel Saray

2
Everyone

The intention of this review is to help inform future guests of the Jumeirah Zabeel Saray directly from my experiences at the hotel during my 25-hour stopover in Dubai. The Hotel Facilities Review: The Talise Ottoman Spa was the primary reason we booked this hotel, instead of the Marquis, despite the far driving distance to some of Dubai's main attractions. Upon arriving early we visited the spa to inquire information about the services and hours of operation. The woman staff member told us they closed at 10PM, which we learned was incorrect as we came in just before 9PM and they informed us that they were closed. This was one of the biggest let downs of the short stopover as we were ready for this unique experience. The Imperial Resturant: After Emirates withheld my friend's luggage without informing us as to the whereabouts of the bag, we visited the Rib Room were the hostess politely asked my friend to put on trousers instead of shorts which unfortunately was not an option. Instead, we decided to visit the Imperial Restaurant which offered a $75 USD/person buffet. The food was better than average, especially for a buffet, however, the hostess informed us that promptly at 11PM they closed and put away the food (very accurate). After our long day, we decided to eat there, disappointed to eat hastily with limited options. It was satisfying to hear the hostess say that she would be equally as discouraged after paying so much to eat so quickly. I would choose elsewhere.

By on Jun 27, 2018

Review comment responded on Jul 12, 2018

Dear Carlos, Thank you for your review. However it saddens us to know that during your recent visit you did not experience the usual Jumeirah standard of service that we provide to our guests. In this regard please accept our sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. Thank you.

5
Everyone

The quality of the rooms, the food, the service, and the hotel in general was e cons to none. If I had one small gripe it would be with the kids club and the lack of organized activities and overall quality of staff there. It wasn’t awful, just not up to the quality standards of everything else in the hotel. Our kids 5 and 7 were a bit bored there and ended up spending significantly less time there than we imagined. Every other kids club we have ever had, the kids have begged us to stay.

By on Mar 24, 2018

Review comment responded on May 9, 2018

Dear Guest, Thank you very much for your kind feedback. It is always a pleasure to know that you have experienced the Jumeirah hospitality during your stay especially with the family experience. Jumeirah Zabeel Saray is committed to make our guests satisfaction paramount on their experience. Rest assured we are committed to make every guest experience remarkable and delightful. We have taken noted of your feedback for Sinbad’s Kids Club and will be addressed accordingly. Thank you and we look forward to welcome you and your family again in Jumeirah Zabeel Saray.

4

beautiful hotel

Everyone

Hotel staffs are nice. Decor is beautiful for Christmas seasons. Food is good.

By on Dec 27, 2017

4

very nice rooms.

Family

The hotel is very nice. The rooms are in great shape. It is a bit remote so it is more for a relaxing stay than an active sightseeing holiday - unless you want to spend a lot of travel time and some money on taxis. The restaurants are fine - the buffet restaurant is of limited quality and surely not worth the money they are asking. The Rib House restaurant has great meat. The breakfast is fine - but I have had better in Dubai at that price. All in all I would stay there again.

By , from Panama on Nov 7, 2017

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