We were recommended Al Naseem by friends for a very special family holiday, celebrating two milestone birthdays and I can honestly say that it far exceeded our expectations, and I really doubt that we could have ‘topped’ this anywhere else…… it was a truly wonderful holiday! The staff at Al Naseem went above and beyond to make this the most memorable, and indeed the best holiday we have ever experienced.
Our seamless transfer in the Lincoln to Al Naseem perhaps gave us an insight into what we had to look forward to – the driver, Manoj was welcoming and professional and were pleased to see him again on our return journey to the Airport ( although I have to confess that at this point I was moved to tears, as even checking out and goodbyes really shouldn’t be that good!)
Our welcome at Al Naseem was equally impressive and stepping into the Lobby, seeing the views out to the Burj Al Arab in the background and the Arabian Gulf is a sight to behold and the lobby itself is really opulent.
I have nothing but praise for all the staff that we encountered, from the lovely Guest Relations staff (which I will come on to) the team in the Palmery restaurant, the pool attendants, the buggy drivers, bar staff, the gardeners …..everyone was just so welcoming and eager to please.
I had been liaising with both Irem Oztuna and Valerie Arissol ahead of our stay, regarding room requests and they managed to meet every single request and were really efficient in the communication ahead of our stay. What I really didn’t expect though, was the lengths that they and their team went to in order to make this holiday so special; from birthday cakes, our lovely room upgrade, to surprising my Son with the whole Guest Relations Team singing happy birthday along with balloons and cake on his 21st. They are an absolute credit to the Jumeirah Group and we are extremely grateful for everything that they did to make this a holiday that we will remember.
My Daughter is Coeliac (gluten free) and they catered extremely well for her every need. I would particularly like to thank Sandeep Mohan, the Manager of the Palmery Restaurant who was fantastic. If only all hotels took food allergies as seriously as this and demonstrate such an understanding and eagerness to please, she was thrilled to have chocolate pancakes and pain au chocolate for breakfast and he would go out of his way to help.
We were Half Board on the Jumeirah Flavours package and all the Restaurants were great, in fact I cannot fault anything.
In summary, we have been to many ‘luxury 5 star’ hotels and my Husband summed this up very well quite frequently throughout our stay … ‘there are great hotels and then there are exceptional hotels like Al Naseem…’
I mentioned the farewell and should add that we were made to feel very special being waved off by the Guest Relations Team, but that is how we were made to feel throughout our entire stay.
Thank you again to all at Al Naseem for a magical holiday and we look forward to seeing you again next Summer!
