Property has some issues like room 511 has some sound and room 216 had mold smell. However the staff took care of me and where very friendly. I will love to come back. Thanks
The lobby is gorgeous. Even though the location of the hotel is not the best, there is a galleria attached to the hotel. So shopping is no issue.
Your staff checked me in the room very quick; as I was exhausted from a 141/2 hrs flight from Toronto,Ca. My luggage was brought to my room shortly after arriving to my designated room. Your staff gave me instructions as to obtaining Wi-Fi which is essential these times I enjoyed my stay in your hotel. When I called downstairs for breakfast my order was complete and very tasty. With Warm Regards Gloria A Grundy
I was there for a conference, there is one of your staff managers who just disparages and speaks so rudely to the wait staff. It is not the first time I have seen him do this as a few years ago I remember the same treatment. Even though someone is the boss, he should not speak so rudely to the staff regardless of where they come from in the world. We are all human. Let’s show more respect. Tall, relative large stature, bald head, Arabic maybe Syrian guy. I suggest you fire him.
Very nice Hotel, near the cruise port. Confort and very nice staff.
This is my second time in two weeks staying at Hyatt Regency, although the hotel considered the eldest five stars in Dubai but still lively. The staff are an “A” class, service is excellent, breakfast is very good, verity of selection. The room I had was very nice but noisy for my liking as it was facing the take off of aircraft and noise can be heard as I have very sensitive hearing. It’s difficult to compare old five stars with new modern five stars hotel. The whole concept would be different, New hotels have high ceiling, old have low one, I have to say, Hyatt are doing an excellent job to refurbish the entire hotel BUT facts remain they can do so much but can’t change the infrastructure. Yes I recommend and will stay again as the service is excellent from front office to house keeping to dining. Hyatt will always remain for the brand and service provided. Thank you for an excellent service.
Hotel staff are very polite and professional. over all we had a very good experience.
They upgraded my reservation from delux suite to galleria . I felt galleria apartment as two stars residence , no tooth brush and stuff in bathroom, it took 40 minutes to check in , and 25 minutes to check out . Front desk were confused and did not know what there were doing , they also wanted to charge me again which was paid in full when I made reservation . . I love Hyatt regency hotel over all , but my family and I had very bad experience with this Hyatt location at deira , I will not stay again at Hyatt in Dubai , it's better to stay in 2 star hotel in Dubai than this Hyatt
My experience at this hotel was phenomenal from start to finish. I got into town at 6a and the hotel accommodated early check in at no extra cost. The room was very spacious, clean and modern. It also had one of the most comfortable beds I've encountered at a hotel in some time. Front desk staff was very helpful with all our inquiries. Hotel restaurant had amazing food although the service in the restaurant was lacking. There was a mall and a few bars in the hotel so you really didn't need to go to far for some rest and relaxation. Location was close to a mall, gold souk, spice souk and about 20 minutes from the airport. Overall, I was very satisfied and would highly recommend this establishment
We used the metro and taxis to get around. Walked to the gold souk and spice souk. Nice convenience store in the mall attached to the hotel. Great room to crash in after a day of exploring the city
I went to Dubai to attend a family wedding. The wedding reception was at Hyatt, so I went ahead and booked my hotel room at Hyatt, too. Overall, the experience was great. All staff members were very kind and extremely helpful. The breakfast buffet was totally worth the price. The hotel was within walking distance from the metro (subway), which is a very convenient to take if you want to go to Dubai mall and check out downtown. I was very happy that the hotel rooms had adapters for US appliances. For some reason, my hair curler would not work, and I called the service desk for help. I was very happy that they provided me with a very good hair curler which saved my day (needed for wedding). We paid ~ $300 per night for a 3-guest room, and I totally recommend this hotel for those who prefer convenience over exploring/adventure. Also very family friendly.
Located in Deira within a short walk of Naif Souq, Hyatt Regency Dubai is within a mile (2 km) of other popular sights such as Gold Souk. This 5-star hotel has 421 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an outdoor pool. It's connected to a shopping center in central Dubai and also close to BurJuman Mall and Port Rashid.
Enjoy dining at Al Dawaar, one of 4 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 2 coffee shops/cafés. Full breakfast is offered for a fee each morning from 6 AM to noon.
All 421 soundproofed rooms provide minibars, espresso makers, and free newspapers. 55-inch TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and phones are other standard amenities.
Hyatt Regency Dubai features a full-service spa, an outdoor pool, and a children's pool. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for AED 160 per vehicle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.
Property has some issues like room 511 has some sound and room 216 had mold smell. However the staff took care of me and where very friendly. I will love to come back. Thanks
The lobby is gorgeous. Even though the location of the hotel is not the best, there is a galleria attached to the hotel. So shopping is no issue.
Dear Valued Guest, thank you very much for your great feedback. We look forward to welcome you again.
Your staff checked me in the room very quick; as I was exhausted from a 141/2 hrs flight from Toronto,Ca. My luggage was brought to my room shortly after arriving to my designated room. Your staff gave me instructions as to obtaining Wi-Fi which is essential these times I enjoyed my stay in your hotel. When I called downstairs for breakfast my order was complete and very tasty. With Warm Regards Gloria A Grundy
Dear Ms. Grundy, Greetings from Hyatt Regency Dubai! Thank you for your message. We are glad that you had a good stay. We work hard to provide such an experience. Please feel free to get in touch for any further assistance.
I was there for a conference, there is one of your staff managers who just disparages and speaks so rudely to the wait staff. It is not the first time I have seen him do this as a few years ago I remember the same treatment. Even though someone is the boss, he should not speak so rudely to the staff regardless of where they come from in the world. We are all human. Let’s show more respect. Tall, relative large stature, bald head, Arabic maybe Syrian guy. I suggest you fire him.
Dear Guest, Greetings from Hyatt Hyatt Regency Dubai! Thank you for bringing this to our attention. At Hyatt we believe in treating everyone equally irrespective of their ethnicity. It saddens me that you had to witness something like this which doesn't portrait the correct picture for the institution. We have forwarded your feedback to the events HOD to take necessary actions. Please feel free to get in touch for any further assistance. Best Regards, Hyatt Regency Dubai
Very nice Hotel, near the cruise port. Confort and very nice staff.
Dear Guest, Thank you for choosing Hyatt Regency Dubai for your stay. I am happy to hear that you enjoyed your stay with us. We would be happy to welcome you again in the near future. Warm Regards, Mona
This is my second time in two weeks staying at Hyatt Regency, although the hotel considered the eldest five stars in Dubai but still lively. The staff are an “A” class, service is excellent, breakfast is very good, verity of selection. The room I had was very nice but noisy for my liking as it was facing the take off of aircraft and noise can be heard as I have very sensitive hearing. It’s difficult to compare old five stars with new modern five stars hotel. The whole concept would be different, New hotels have high ceiling, old have low one, I have to say, Hyatt are doing an excellent job to refurbish the entire hotel BUT facts remain they can do so much but can’t change the infrastructure. Yes I recommend and will stay again as the service is excellent from front office to house keeping to dining. Hyatt will always remain for the brand and service provided. Thank you for an excellent service.
Thank you for your feedback. We work hard to keep our guest happy.
Hotel staff are very polite and professional. over all we had a very good experience.
We are glad that you enjoyed your stay.
They upgraded my reservation from delux suite to galleria . I felt galleria apartment as two stars residence , no tooth brush and stuff in bathroom, it took 40 minutes to check in , and 25 minutes to check out . Front desk were confused and did not know what there were doing , they also wanted to charge me again which was paid in full when I made reservation . . I love Hyatt regency hotel over all , but my family and I had very bad experience with this Hyatt location at deira , I will not stay again at Hyatt in Dubai , it's better to stay in 2 star hotel in Dubai than this Hyatt
We are so sorry that that you didn't feel satisfied with your stay at Hyatt Regency Dubai. I understand that your last experience was not good, but we would make every effort to make your stay better if you decide to stay with us again.
My experience at this hotel was phenomenal from start to finish. I got into town at 6a and the hotel accommodated early check in at no extra cost. The room was very spacious, clean and modern. It also had one of the most comfortable beds I've encountered at a hotel in some time. Front desk staff was very helpful with all our inquiries. Hotel restaurant had amazing food although the service in the restaurant was lacking. There was a mall and a few bars in the hotel so you really didn't need to go to far for some rest and relaxation. Location was close to a mall, gold souk, spice souk and about 20 minutes from the airport. Overall, I was very satisfied and would highly recommend this establishment
Dear Guest, Thank you so much for your kind review. It is good to know that you had a comfortable stay with us and enjoyed the services and facilities at our hotel. It has been a pleasure having you as our distinguished guest and we hope to welcome you back soon. Warm regards, Hyatt Regency Dubai Team
We used the metro and taxis to get around. Walked to the gold souk and spice souk. Nice convenience store in the mall attached to the hotel. Great room to crash in after a day of exploring the city
Thank you for sharing your feedback regarding your stay! Please rest assured we have addressed this with the concerned team to ensure that there is no sound or smell around. Thank you for staying at the Hyatt Regency Dubai and we hope that you will consider us for your next trip!