The check in was awful, Front Office Staff “Maria” was pretty rude person. She will definitely need to go through training program for hospitality. YES the lobby of the hotel was a kiosk. Lots of guests were checking in. This young lady was not bothered about a simple request. Despite my regular staying at the hotel and residence. I was trying to to info Maria my request in the system “quiet room” I was not looking for luxurious room nor demanding French benefits. I ended up getting a studio with noisy fridge, extremely noisy next door and could hear the Emirates 380 taken off. Called the duty manager. Yes they sent security to ask next door to keep law noise. The time was 23:00 hrs. At 01:30 hrs I had to go down to reception. Same lady was not pleasant I suppose after a long day. Assist FO Manager Mr. Alvin was extremely helpful, offered to change the room but it was early hours of the morning and I had to attend an important meeting at 09:30 hrs. That lady Maria gave me ONLY one choice either to take studio 1067 at residential or a higher floor room at the hotel which I don’t prefer as my booking was at the residence. To conclude; my check in was dreadful, room was ok but noisy, facilities in the studio were good, breakfast staff fantastic, food was good but not a WOW. I have stayed at this property more than 12 times and I can confirm this time was the worst. I was not lucky. However booking with ORBITZ web as always extremely simple and easy. Thank you.
Very clean, new room. Staff are very helpful and friendly. Location is only good, not great.
Over night waiting for next flight—perfect location. 10 min from airport
Located in Bur Dubai, Hyatt Regency Dubai Creek Heights Residences is within a mile (2 km) of popular sights such as Dubai Creek and American Hospital Dubai. This 405-room hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants.
Enjoy dining at one of 2 onsite restaurants including Sufra, which specializes in local and international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.
All 405 soundproofed accommodations feature kitchenettes and space to spread out with dining areas. 52-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include washing machines, iPod docks, and coffee makers.
Guests of Hyatt Regency Dubai Creek Heights Residences have access to a full-service spa, 2 outdoor pools, and a 24-hour fitness center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available on request) for AED 207 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a free kid's club.
Dear Guest, We thank you for sharing your feedback of our hotel. I am pleased to hear that you had were impressed with the room features and found it to be comfortable. Please accept our sincere apologies for inconvenience. Our guest’s feedback is our utmost concern and I assured that your feedback will be shared with the leaders of our management, and this isolated issue is avoided in the feature. If you would like to discuss further the details of your feedback, please send us an email whenever you have the time at Residence.DXBDC-Reservations@hyatt.com. Once again, we thank you for your feedback and we hope to have the opportunity to host you again in the future. Sincerely,
The check in was awful, Front Office Staff “Maria” was pretty rude person. She will definitely need to go through training program for hospitality. YES the lobby of the hotel was a kiosk. Lots of guests were checking in. This young lady was not bothered about a simple request. Despite my regular staying at the hotel and residence. I was trying to to info Maria my request in the system “quiet room” I was not looking for luxurious room nor demanding French benefits. I ended up getting a studio with noisy fridge, extremely noisy next door and could hear the Emirates 380 taken off. Called the duty manager. Yes they sent security to ask next door to keep law noise. The time was 23:00 hrs. At 01:30 hrs I had to go down to reception. Same lady was not pleasant I suppose after a long day. Assist FO Manager Mr. Alvin was extremely helpful, offered to change the room but it was early hours of the morning and I had to attend an important meeting at 09:30 hrs. That lady Maria gave me ONLY one choice either to take studio 1067 at residential or a higher floor room at the hotel which I don’t prefer as my booking was at the residence. To conclude; my check in was dreadful, room was ok but noisy, facilities in the studio were good, breakfast staff fantastic, food was good but not a WOW. I have stayed at this property more than 12 times and I can confirm this time was the worst. I was not lucky. However booking with ORBITZ web as always extremely simple and easy. Thank you.
Dear Guest, We thank you for sharing your feedback of our hotel. Thank you for your review and for choosing to stay with us at Hyatt regency creek heights Dubai we are happy to learn that you had a great stay with us and that our associates were able to make a wonderful first and lasting impression. I’m glad that you found the room to be comfortable and that you enjoyed the breakfast offerings in our restaurant. We look forward to welcoming you back soon. Kind regards,
Very clean, new room. Staff are very helpful and friendly. Location is only good, not great.
Dear Guest, Thank you for your review and for choosing to stay with us at Hyatt regency creek heights Dubai we are happy to learn that you had a great stay with us and that our associates were able to make a wonderful first and lasting impression. We look forward to welcoming you back soon. Kind regards
Over night waiting for next flight—perfect location. 10 min from airport
Dear Judy. Greetings from Hyatt Regency Dubai Creek Heights – Residences! Thank you very much for your recent stay with us. and feedback. We hope to have the opportunity to welcome you back in the future. Yours sincerely, Residence Team.
Dear Guest, Thank you for your review and for choosing to stay with us at Hyatt regency creek heights Dubai we are happy to learn that you had a great stay with us and that our associates were able to make a wonderful first and lasting impression. I’m glad that you found the room to be comfortable and that you enjoyed the breakfast offerings in our restaurant. We look forward to welcoming you back soon. Kind regards,