See all properties

Excelsior Hotel Downtown

4.0 star property

Choose dates to view prices

Photo gallery for Excelsior Hotel Downtown

Billiards
Creator video - submitted by lenmur
Exterior
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Al Rigga Street, Deira, Dubai, 29499
  • Place, Al Ghurair Centre
    ‪6 min walk‬
  • Place, Deira Clocktower
    ‪12 min walk‬
  • Place, City Centre Deira
    ‪3 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪6 min drive‬

Room options

View all photos for Executive Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • Free WiFi

View all photos for Superior King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior King Room

7.0 out of 10
Good
(4 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Executive King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Executive Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Superior Queen Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room 2 Single bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Room 2 Single bed

  • Sleeps 2
  • Free WiFi

View all photos for Executive Queen Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Queen Room

  • Sleeps 2
  • Free WiFi

You may also like

Ad
Bar (on property)

Mercure Dubai Gold District

Deira
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 31 reviews
$38 nightly
The price is $47
Jun 27 - Jun 28
Total with taxes and fees
Mercure Dubai Gold District

About the neighborhood

Dubai

Located in Deira within a short walk of Al Ghurair Centre, Excelsior Hotel Downtown is within 2 miles (3 km) of other popular sights such as City Centre Deira. This 4-star hotel has 139 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Al Ghurair Centre - 6 min walk - 0.4 miles
  • Reef Mall - 7 min walk - 0.4 miles
  • Deira Clocktower - 12 min walk - 0.7 miles
  • City Centre Deira - 3 min drive - 1.5 miles
  • Al Seef - 5 min drive - 2.5 miles

Getting around

  • Al Rigga Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 11 min drive

Restaurants

  • ‪Hardees - ‬3 min walk
  • ‪Dagat Dagatan Restaurant - ‬2 min walk
  • ‪Sandwich Club - ‬1 min walk
  • ‪Grano Coffee - ‬2 min walk
  • ‪Seven Hot Pot - ‬2 min walk

About this property

Excelsior Hotel Downtown

At Excelsior Hotel Downtown, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for AED 150 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this spa hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other amenities include refrigerators, minibars, and coffee makers.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Holiday Spa. Services include facials and manicures and pedicures. The spa is open daily.

Similar properties

Lobby
Royal Tulip Hotel, Dubai
Deira
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
6.2 out of 10, 84 reviews
$31 nightly
The price is $38
Jul 1 - Jul 2
Total with taxes and fees
Royal Tulip Hotel, Dubai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: AED 65 for adults and AED 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bangali
  • Bistro Restaurant
  • Downtown Shisha
  • Metro Sports Bar & Cafe
  • Moods

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 86 square feet of conference space

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: AED 150
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AED 120.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately AED 65 for adults and AED 35 for children
  • Airport shuttle fee: AED 150 per vehicle
  • Early check-in fee: AED 150 (subject to availability)
  • Late check-out fee: AED 150 (subject to availability)
  • Rollaway bed fee: AED 120.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 510238

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Holiday Inn Dubai Downtown Dubai
Excelsior Downtown
Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Excelsior Hotel Downtown
Vision Imperial Hotel Hotel
Vision Imperial Hotel Dubai
Vision Imperial Hotel Hotel Dubai

Frequently asked questions

What is there to do within easy reach of Excelsior Hotel Downtown?

This hotel is situated in Deira within a 10-minute walk of Al Ghurair Centre and Reef Mall. You'll also find Dubai Creek and City Centre Deira within a short drive.

How much does it cost to stay at Excelsior Hotel Downtown?

As of Jun 14, 2026, prices found for a 1-night stay for 2 adults at Excelsior Hotel Downtown on Jun 17, 2026 start from $33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Excelsior Hotel Downtown?

Yes, self parking is offered for free at the hotel.

Is a spa located at Excelsior Hotel Downtown?

Holiday Spa is the hotel's spa and services include massages, facials, and mani/pedis.

Does Excelsior Hotel Downtown include a casino at the property?

No, Excelsior Hotel Downtown doesn't have a casino.

Is there an indoor pool at Excelsior Hotel Downtown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Excelsior Hotel Downtown?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a poolside bar.

Does Excelsior Hotel Downtown have a hot tub?

No, but this hotel does have a steam room.

Does Excelsior Hotel Downtown have a restaurant with a breakfast menu?

Yes, Excelsior Hotel Downtown serves continental breakfast for a surcharge each morning at Bistro Restaurant.

Does Excelsior Hotel Downtown allow pets to stay free of charge?

No, pets and service animals aren't allowed at Excelsior Hotel Downtown.

Does Excelsior Hotel Downtown have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Excelsior Hotel Downtown?

The closest major airport to Excelsior Hotel Downtown is Dubai Intl. Airport (DXB), which is 3.3 mi away (11 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 19.1 mi away (36-minute drive).

Are there rooms with balconies that I can book at Excelsior Hotel Downtown?

No, there aren't any guestrooms with balconies at Excelsior Hotel Downtown.

Excelsior Hotel Downtown Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 59 out of 209 reviews
Rating 8 - Good. 53 out of 209 reviews
Rating 6 - Okay. 41 out of 209 reviews
Rating 4 - Poor. 32 out of 209 reviews
Rating 2 - Terrible. 24 out of 209 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Patrick

Liked: Cleanliness, amenities
Very supportive and friendly staff, thank you.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Debra

Disliked: Cleanliness, amenities, property conditions & facilities
I like that everything was near perfect location restaurant shopping and entertainment!!
Stayed 19 nights in Jun 2025
Verified

6/10 Okay

andrew

Liked: Cleanliness, staff & service
Location was good. No hot water was a problem.
Stayed 14 nights in Feb 2026
Verified

2/10 Terrible

parisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not a clean hotel and looked completely different from the pictures. Our first room was awful, and they had to change it. However, the staff and workers were very nice and kind, which was the only good part of our stay. Tge area of hotel was so bad and not good for stay. Busy- dirty.
Stayed 8 nights in Oct 2025
Verified

2/10 Terrible

Angélica

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t clean, every day after coming back at night I found out they didn’t clean the room, after complaining they clean only one night the room. Also they refuse to give you clean towels. I even spoke with the manager Mustapha who didn’t do anything and only said “ Next time you here we will clean up the room” That was very sarcastic. The phone in the room also didn’t work It was a terrible unacceptable experience.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Ravindranath

Liked: Cleanliness, staff & service, room comfort
Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby.
Stayed 1 night in Feb 2023
Verified

4/10 Poor

Stella

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean. The toilet was covered in human dirt. There was a door in our room that connected our room to the next room (519&518). They were smoking all the time and irritated us because of the tobacco smell and contamination penetrating through that door. Staff didn’t confront them.
Stayed 4 nights in Oct 2025
Verified

2/10 Terrible

Zakariye

Disliked: Cleanliness, staff & service, property conditions & facilities
We where 4 guest 2adults and 2 kids we get only 1 queensize bed how they allow that ? While i booked 1 queensize and one person bed that was the worst sleep i've ever had in my life 😡
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Maria Luningning

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Incomplete amenities, no toothbrush, no slippers provided. Window curtain is broken.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Odd Magne

Liked: Cleanliness
Helt OK Bra beliggenhet Mye Indisk og Arabisk mat og underhodning
Stayed 11 nights in Nov 2025
Verified

6/10 Okay

Benafsha

Liked: Cleanliness, staff & service
Das Hotel ist in Ordnung und sehr sauber gehalten. Uns war das Halbpension nicht bewusst, dass wir täglich auf einer bestimmten Speisekarte kleine Auswahl haben und das Essen wurde in unser Zimmer gebracht. Wir durften nicht im Restaurant unser Abendessen speisen. Die Auswahl war täglich dasselbe. Der Koch Mr Rauf und das Servicepersonal hat auf unser Wunsch sich sehr bemüht, etwas abwechselungsreiches anzubieten. Gelang nicht immer. Aber der Wille zählt. Ansonsten würden wir nicht mehr in diesem Hotel Halbpension buchen. Das Frühstückbüffet war auch nicht sehr vielfältig, leider. Sehr standard. Wenig Auswahl. Die Mitarbeiter aber waren alle sehr engagiert und hilfsbereit.
Verified

2/10 Terrible

Shailesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Very disappointed. No restaurants to have food. Very rude manager
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place to Stay

I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
Stayed 1 night in Jan 2022
Verified

4/10 Poor

Farshid

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Bijan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in city centre, and access every where.
Stayed 3 nights in Dec 2021
Verified

8/10 Good

Haisam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Stayed 1 night in Sep 2021
Verified

8/10 Good

abdelatif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As good as always

My stay in this hotel was very good as always. Don't complain at all. Nice staff and always there to help you out. Special thanks to Abygaelle who was constantly there and took good care of us. Thank you again :).
Stayed 21 nights in Aug 2021
Verified

10/10 Excellent

Haisam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a pleasure

I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Stayed 4 nights in Jul 2021
Verified

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive cleaningness

I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Stayed 7 nights in May 2021
Verified

8/10 Good

Samer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable & Clean

Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good hotel!

Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Stayed 2 nights in Apr 2021
Verified

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Need renovation & pest control

I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
Stayed 8 nights in Mar 2021
Verified

10/10 Excellent

Haisam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very courteous
Stayed 2 nights in Oct 2020
Verified

8/10 Good

abdelatif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service like always

Very good hotel like always. The staff is very comprehensive et qualified. See you soon
Stayed 24 nights in Aug 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Convenient but noisy

Was noisy at night due to location of our room which was on the 5th floor. There was a night club on the 1st floor.
Stayed 3 nights in Feb 2020

Hotels