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Excelsior Hotel Downtown

4.0 star property
Hotel with a full-service spa, 9-minute walk to Al Ghurair Centre

Choose dates to view prices

Photo gallery for Excelsior Hotel Downtown

Billiards
Creator video - submitted by lenmur
Facials, manicures and pedicures
Outdoor pool
Point of interest

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Al Rigga Street, Deira, Dubai, 29499
  • Place, Deira Clocktower
    ‪9 min walk‬
  • Place, Al Ghurair Centre
    ‪11 min walk‬
  • Place, City Centre Deira
    ‪17 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪4 min drive‬

Room options

View all photos for Executive Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

  • Sleeps 2

View all photos for Superior King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior King Room

7.0 out of 10
Good
(4 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Executive King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive King Room

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Executive Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite

  • 388 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

Superior Queen Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room 2 Single bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Room 2 Single bed

  • Sleeps 2

View all photos for Executive Queen Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Queen Room

  • Sleeps 2

View all photos for Executive King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive King Room

  • Sleeps 2

Superior Room

  • Sleeps 2

Executive Suite

  • Sleeps 2

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About the neighborhood

Dubai

Located in Deira within a short walk of Al Ghurair Centre, Excelsior Hotel Downtown is within 2 miles (3 km) of other popular sights such as City Centre Deira. This 4-star hotel has 139 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Hamarain Centre - 7 min walk - 0.4 miles
  • Reef Mall - 8 min walk - 0.4 miles
  • Deira Clocktower - 9 min walk - 0.5 miles
  • Al Ghurair Centre - 11 min walk - 0.6 miles
  • City Centre Deira - 17 min walk - 0.9 miles

Getting around

  • Al Rigga Station - 4 min walk
  • Dubai Intl. Airport (DXB) - 11 min drive

Restaurants

  • ‪Dagat Dagatan Restaurant - ‬2 min walk
  • ‪Popeyes Louisiana Kitchen - ‬1 min walk
  • ‪Hardees - ‬3 min walk
  • ‪Cube Bar - ‬2 min walk
  • ‪Grano Coffee - ‬2 min walk

About this property

Excelsior Hotel Downtown

Hotel with a full-service spa, 9-minute walk to Al Ghurair Centre
At Excelsior Hotel Downtown, guests enjoy a full-service spa, a nightclub, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for AED 150 per vehicle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this spa hotel include a 24-hour gym, a sauna, and free WiFi in public areas.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Other amenities include refrigerators, minibars, and coffee makers.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Holiday Spa. Services include facials and manicures and pedicures. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: AED 65 for adults and AED 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bangali
  • Bistro Restaurant
  • Downtown Shisha
  • Metro Sports Bar & Cafe
  • Moods

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 86 square feet of conference space

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: AED 150
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: AED 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AED 120.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately AED 65 for adults and AED 35 for children
  • Airport shuttle fee: AED 150 per vehicle
  • Early check-in fee: AED 150 (subject to availability)
  • Late check-out fee: AED 150 (subject to availability)
  • Rollaway bed fee: AED 120.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Holiday Inn Dubai Downtown Dubai
Excelsior Downtown
Excelsior Hotel Downtown Dubai
Excelsior Downtown Dubai
Hotel Excelsior Hotel Downtown Dubai
Dubai Excelsior Hotel Downtown Hotel
Hotel Excelsior Hotel Downtown
Excelsior Hotel Downtown
Vision Imperial Hotel Hotel
Vision Imperial Hotel Dubai
Vision Imperial Hotel Hotel Dubai

Frequently asked questions

What is there to do within easy reach of Excelsior Hotel Downtown?

This hotel is situated in Deira within a 10-minute walk of Al Ghurair Centre and Reef Mall. You'll also find Dubai Creek and City Centre Deira within a short drive.

Is there parking available at Excelsior Hotel Downtown?

Yes, self parking is offered for free at the hotel.

Is a spa located at Excelsior Hotel Downtown?

Holiday Spa is the hotel's spa and services include facials, mani/pedis, and massages.

Does Excelsior Hotel Downtown include a casino at the property?

No, Excelsior Hotel Downtown doesn't have a casino.

Is there an indoor pool at Excelsior Hotel Downtown?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Excelsior Hotel Downtown?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Excelsior Hotel Downtown have a hot tub?

No, but this hotel does have a steam room.

Does Excelsior Hotel Downtown have a restaurant with a breakfast menu?

Yes, Excelsior Hotel Downtown serves continental breakfast for a surcharge each morning at Bistro Restaurant.

Does Excelsior Hotel Downtown allow pets to stay free of charge?

No, pets and service animals aren't allowed at Excelsior Hotel Downtown.

Does Excelsior Hotel Downtown have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Excelsior Hotel Downtown?

The closest major airport to Excelsior Hotel Downtown is Dubai Intl. Airport (DXB), which is 3.3 mi away (11 minutes by car). Another top airport is Sharjah (SHJ-Sharjah Intl.), which is located 19.1 mi away (36-minute drive).

Are there rooms with balconies that I can book at Excelsior Hotel Downtown?

No, there aren't any guestrooms with balconies at Excelsior Hotel Downtown.

Excelsior Hotel Downtown Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 59 out of 204 reviews
Rating 8 - Good. 50 out of 204 reviews
Rating 6 - Okay. 40 out of 204 reviews
Rating 4 - Poor. 32 out of 204 reviews
Rating 2 - Terrible. 23 out of 204 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Debra, Dublin

Disliked: Cleanliness, amenities, property conditions & facilities
I like that everything was near perfect location restaurant shopping and entertainment!!
Stayed 19 nights in Jun 2025

8/10 Good

ABDULAZIZ

Stayed 2 nights in Aug 2024

6/10 Okay

Maria Luningning

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Incomplete amenities, no toothbrush, no slippers provided. Window curtain is broken.
Stayed 1 night in Jun 2024

2/10 Terrible

Yousif

Business traveler
Stayed 1 night in Sep 2023

8/10 Good

Ravindranath

Business traveler
Liked: Cleanliness, staff & service, room comfort
Good room. Good parking. I stayed on 6th floor. Quiet room. Gym just ok. Nothing great. Philippino locality. Lots of shops nearby.
Stayed 1 night in Feb 2023

8/10 Good

YOSRA

Stayed 2 nights in Jun 2022

10/10 Excellent

nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

2/10 Terrible

Shailesh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Very disappointed. No restaurants to have food. Very rude manager
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place to Stay

I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
Stayed 1 night in Jan 2022

4/10 Poor

Farshid

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Stayed 2 nights in Jan 2022

10/10 Excellent

Bijan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in city centre, and access every where.
Stayed 3 nights in Dec 2021

8/10 Good

Haisam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Stayed 1 night in Sep 2021

10/10 Excellent

Haisam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a pleasure

I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Stayed 4 nights in Jul 2021

10/10 Excellent

Samer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive cleaningness

I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Stayed 7 nights in May 2021

8/10 Good

Samer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable & Clean

Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Stayed 1 night in May 2021

10/10 Excellent

Ofer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good hotel!

Excellent service!! All the people in this hotel were very nice and helpfull!! Room is very nice, breakfast and dinner were great and there is a gym and a pool at the rooftop. Al rigga metro station is 5 minutes walk or you can find a taxi in the street in 5 minutes.
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Need renovation & pest control

I’ll start by saying that if I had a refundable reservation I would have left the 2nd night! The rooms are in desperate need for renovation, not sure if the furniture is old or they are trying to pull off a classic style, but for sure their showers, tubs, seats, flush & shower curtains need to be changed. Stayed 2 nights in the first room: Shower handle broken, can’t use the tub to relax as the water holder doesn’t work, remote control not working. I asked them to change the room after the first night they said they dnt have availability & that they will fix the problems. They changed the remote, it still ddnt work, the 3rd day I stopped having hot water. It is when I insisted to change the room and if they dnt have availability they can give me my money & I can go somewhere else. Room 2 I stayed 7 nights: Better than first room but still the bathroom needs renovation. To note that in both rooms I had cockroaches! & when I complained abt that they said they sprayed but can’t do anything more... several times I had to go back down to reactivate my key card. Not sure how they are operating a 4 stars hotel. Food not bad, though they dnt have diet cola only regular lol. Location is in older part of Dubai. Parking is available Supermarket around the corner Have a gym and pool but I Ddnt use. The staff tried to help & are friendly, but that’s not enough to run a hotel
Stayed 8 nights in Mar 2021

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2020

8/10 Good

VINEET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Haisam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very courteous
Stayed 2 nights in Oct 2020

10/10 Excellent

Muhammad

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Muhammad

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Marie Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Convenient but noisy

Was noisy at night due to location of our room which was on the 5th floor. There was a night club on the 1st floor.
Stayed 3 nights in Feb 2020

10/10 Excellent

Muhammad

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

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