Dukes The Palm, a Royal Hideaway Hotel

5.0 star property
Luxury hotel on the beach, with outdoor pool
VIP Access

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Photo gallery for Dukes The Palm, a Royal Hideaway Hotel

Lobby
Superior Studio | 1 bedroom, premium bedding, pillowtop beds, in-room safe
Exterior
1 bedroom, premium bedding, pillowtop beds, in-room safe
Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Palm Jumeirah, Dubai, 120015
  • Nakheel Mall
    ‪2 min walk‬
  • Dubai Marina Mall
    ‪6 min drive‬
  • Aquaventure
    ‪7 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪28 min drive‬
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Room options

Deluxe Room

8.2 out of 10
Very good
(35 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Studio

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Apartment, 1 Bedroom

  • 753 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Grand Studio

10.0 out of 10
Exceptional
(1 review)
  • 527 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Apartment, 1 Bedroom (2A2C)

  • 603 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 603 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 603 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Studio

9.6 out of 10
Exceptional
(8 reviews)
  • 517 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Studio

9.0 out of 10
Wonderful
(16 reviews)
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Room

8.0 out of 10
Very good
(3 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

Premium Studio

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Apartment, 1 Bedroom (2A1C)

  • 753 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite

  • 603 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Superior Room

7.0 out of 10
Good
(4 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Apartment, 1 Bedroom (2A1C)

  • 603 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite (2A1C)

  • 603 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Premium Apartment (2A1C)

  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Executive Apartment (2A1C)

  • 519 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Grand Suite (2A1C)

  • 526 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Premium Apartment, 1 Bedroom (2A2C)

  • 753 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

One Bedroom Apartment

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Superior Suite

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

One Bedroom Premium Apartment

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 King Bed

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Studio

  • Sleeps 2
  • 1 King Bed

Family Suite

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Superior Studio

  • Sleeps 2
  • 1 King Bed

Executive Studio

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

Junior Suite

  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Grand Studio

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Premium Studio

  • Sleeps 2
  • 1 King Bed

Royal Suite

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 King Bed

Queen Elizabeth Suite

  • Sleeps 4
  • 1 Twin Sofa Bed, 1 King Bed and 2 Twin Beds

Premium Suite

  • Sleeps 4
  • 1 Twin Sofa Bed and 1 King Bed

Superior Room 1 King bed

  • Sleeps 2
  • 1 King Bed

Premium Room

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 King Bed

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Room 1 King bed

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Dubai

Located in Palm Jumeirah, Dukes The Palm, a Royal Hideaway Hotel is adjacent to Nakheel Mall and within a 10-minute drive of other popular attractions like Dubai Marina Mall. This 506-room, 5-star hotel welcomes business and leisure travelers with a private beach, a marina, and a full-service spa.

What's nearby

  • Nakheel Mall - 2 min walk - 0.1 miles
  • Dubai Marina Mall - 6 min drive - 4.4 miles
  • Aquaventure - 7 min drive - 2.9 miles
  • Marina Beach - 7 min drive - 4.0 miles
  • Mall of the Emirates - 8 min drive - 5.4 miles

Getting around

  • Nakheel Mall Station - 9 min walk
  • Dubai Intl. Airport (DXB) - 25 min drive

Restaurants

  • ‪SĀN Beach - ‬17 min walk
  • ‪Cou Cou Rooftop - ‬17 min walk
  • ‪St. Regis Gardens - ‬14 min walk
  • ‪Depachika Food Hall - ‬3 min walk
  • ‪Joe & The Juice - ‬18 min walk

About this property

Dukes The Palm, a Royal Hideaway Hotel

Luxury hotel on the beach, with outdoor pool
Dukes The Palm, a Royal Hideaway Hotel features a private beach, a marina, and a full-service spa. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include an indoor pool, an outdoor pool, and a children's pool.
Guests can expect free WiFi and 55-inch LED TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include coffee makers, safes, and phones.
A private beach, a marina, and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body treatments, and manicures and pedicures.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Afrikaans, Arabic, Azerbaijani, Belarusian, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Turkish, Ukrainian, Urdu

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • DUKES Bar
  • Great British Restaurant
  • Khyber
  • West 14

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • High-pile carpet in room
  • No elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 floors
  • 2 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for AED 150.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-5:30 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

Property is also known as

DUKES Dubai Hotel Palm Jumeirah
DUKES Hotel
DUKES Dubai Palm Jumeirah
Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
Hotel Dukes The Palm, a Royal Hideaway Hotel
Dukes Palm Royal Hideaway Hotel
Dukes Palm Royal Hideaway Dubai
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Dukes Palm Royal Hideaway Hotel Dubai
Hotel Dukes The Palm, a Royal Hideaway Hotel Dubai
DUKES Dubai Hotel Palm Jumeirah
Dukes Dubai
Dukes Palm Royal Hideaway
Dukes Palm Royal Hideaway Hotel Dubai
Dukes Palm Royal Hideaway Hotel
Dukes Palm Royal Hideaway Dubai
Dukes Palm Royal Hideaway
Hotel Dukes The Palm, a Royal Hideaway Hotel Dubai
Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
Hotel Dukes The Palm, a Royal Hideaway Hotel
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes The Palm a Royal Hideaway Hotel
DUKES Dubai Hotel Palm Jumeirah
Dukes Dubai
Dukes Palm Royal Hideaway
Dukes The Palm, a Royal Hideaway Hotel Hotel
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Dukes The Palm, a Royal Hideaway Hotel Hotel Dubai

Frequently asked questions

Are free cancellation options available at Dukes The Palm, a Royal Hideaway Hotel?

Dukes The Palm, a Royal Hideaway Hotel provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Dukes The Palm, a Royal Hideaway Hotel?

As of Jul 3, 2025, prices found for a 1-night stay for 2 adults at Dukes The Palm, a Royal Hideaway Hotel on Jul 8, 2025 start from $99.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Dukes The Palm, a Royal Hideaway Hotel?

This hotel is situated in Palm Jumeirah, just steps from Nakheel Mall and The View at The Palm, and within a short walk of Palm Islands. You'll also find Marina Beach and Aquaventure within a short drive.

Is parking available on site at Dukes The Palm, a Royal Hideaway Hotel?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Dukes The Palm, a Royal Hideaway Hotel?

There is a full-service spa available for guests to enjoy and services include couples treatments, mani/pedis, massages, and body treatments.

Does Dukes The Palm, a Royal Hideaway Hotel feature a casino on the premises?

No, Dukes The Palm, a Royal Hideaway Hotel doesn't have a casino.

Is there an indoor pool at Dukes The Palm, a Royal Hideaway Hotel?

Yes, this hotel has an indoor pool along with an outdoor pool.

What do couples enjoy most about Dukes The Palm, a Royal Hideaway Hotel?

This waterfront hotel offers plenty of amenities for couples including a private beach, an outdoor pool, and a poolside bar.

Does Dukes The Palm, a Royal Hideaway Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Dukes The Palm, a Royal Hideaway Hotel have a restaurant with a breakfast menu?

Yes, Dukes The Palm, a Royal Hideaway Hotel has 3 restaurants, and serves free buffet breakfast each morning.

Does Dukes The Palm, a Royal Hideaway Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Dukes The Palm, a Royal Hideaway Hotel.

Are there connecting rooms at Dukes The Palm, a Royal Hideaway Hotel?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Dukes The Palm, a Royal Hideaway Hotel?

The closest major airport to Dukes The Palm, a Royal Hideaway Hotel is Al Maktoum Intl. Airport (DWC), which is 26.4 mi away (32 minutes by car). Another top airport is Dubai Intl. Airport (DXB), which is located 20.4 mi away (25-minute drive).

Are there rooms with balconies at Dukes The Palm, a Royal Hideaway Hotel?

No, there aren't any guestrooms with balconies at Dukes The Palm, a Royal Hideaway Hotel.

Dukes The Palm, a Royal Hideaway Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 678 out of 1038 reviews
Rating 8 - Good. 203 out of 1038 reviews
Rating 6 - Okay. 81 out of 1038 reviews
Rating 4 - Poor. 39 out of 1038 reviews
Rating 2 - Terrible. 37 out of 1038 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fadi, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in May 2025

4/10 Poor

Dhaval A

Traveled with family and small children
Disliked: Staff & service
During booking the reservation we had requested the two room be next to each other. instead they put us on two different floors on the first night and the the remaining nights we were on different end of the each other. no options were provided by the staff either for accommodation.
Stayed 6 nights in Apr 2025

10/10 Excellent

Christin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2025

6/10 Okay

Kanwerjit

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was very dated. It was a room for twin beds which were being together to make a king bed. It totally disturbed the symmetry of the room. There were not enough power points to charge small gadgets.
Stayed 4 nights in Mar 2025

10/10 Excellent

Bridie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Lovely Dukes the Palm for friendly stay .

A great stay , brought our 21 year daughter and she liked it that much she’s going back in May with her friends . Special thanks again to Ayas who always looks after us . Another thanks to Ali in the gymnasium.
Stayed 6 nights in Mar 2025

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dukes The Palm: A Luxurious Stay That Will Leave You Breathless! I had an amazing time staying at Dukes The Palm, a Royal Hideaway Hotel, from 3-10 March 2025. It was like a dream come true! From the moment I stepped through the doors, I was greeted with warm smiles, top-notch service, and an air of sophistication that set the perfect tone for an unforgettable experience. Location, Location, Location! The hotel is right on the iconic Palm Jumeirah, and the views of the Arabian Gulf and the Dubai Marina skyline are simply breathtaking. It’s like living in a postcard! The mix of British charm and Middle Eastern luxury creates an ambiance that’s both elegant and welcoming—perfect for a relaxing getaway. Comfort and Style in Every Detail My room was a true haven of comfort and style. It was spacious, immaculately clean, and beautifully designed. The plush bedding, elegant furnishings, and a private balcony with stunning sea views made every moment feel indulgent. The attention to detail, from the in-room amenities to the flawless housekeeping service, was truly impressive. Dining Experiences That Will Make Your Taste Buds Sing! And let’s not forget about the dining experiences! The hotel has a variety of restaurants that offer a wide range of cuisines, from international to local. I had the pleasure of trying a few different dishes, and they were all absolutely delicious. The service was also top-notch, and the atmosphere was warm and inviting.
Stayed 7 nights in Mar 2025

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, limpio y con una hermosa playa privada
Stayed 6 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing time, some minor Reno’s required. But certainly did not spoil our trip
Stayed 8 nights in Mar 2025

10/10 Excellent

Omar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice I would stay in this hotel again for sure
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location. The staff were friendly and helpful from the moment we arrived, which was particularly welcome after an overnight flight. Our room was made ready as quickly as possible and well before the advertised time. We were free to use all the facilities and take a shower etc while waiting for the room. Situated on the ‘trunk’ of the the Palm, it is directly opposite Nakheel Mall (approx 5-10 min walk) which has great retail outlets and also houses the Palm Monorail, which will connect you to the tram/metro system and get you pretty much anywhere in Dubai safely and at a lower cost. Although food/drink is relatively expensive (which is generally the same in all the hotels) there are cheaper options in the Mall which may suit a lower budget. The monorail will also take you to the top of the Palm and Atlantis Hotel, where you will find Aquaventure which is amazing (if water parks are your thing). Book online in advance to get a cheaper deal though. There are great restaurants in the hotel and Ula beach/pool bar is great, with friendly and efficient staff. The pool and private beach are great, with abundant sun loungers. The gym is great and the pictures on the website don’t do it justice. Plenty of modern equipment and great views over the complex and towards JBR. To summarise, great hotel, great facilities and friendly staff, situated in a very convenient location. I would definitely stay here again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This whole staff was amazing. The hotel was clean. I loved it.
Stayed 6 nights in Mar 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with very friendly staff. Spotlessly clean and good location. It was very busy though and there were never enough sun loungers by the pool or umbrellas on the beach. Light switches in bedrooms were crazy, and very few amenities in kitchen space i had in my studio. No cleaning products, no teatowels, had to go out and buy things to use. My bin wasnt emptied for 2 days either. Very nice touch though getting a birthday cake and balloons on my birthday. Good and some small details, then let down on others. Overall good though.
Stayed 5 nights in Mar 2025

10/10 Excellent

Irla, humble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Great breakfast and coffee was amazing.
Stayed 5 nights in Mar 2025

8/10 Good

Riya

Stayed 1 night in Feb 2025

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay. All of the staff are so friendly and can’t do enough for you. Superb breakfast, one of the best we’ve ever had at a hotel. Would definitely stop again and thoroughly recommend!
Stayed 8 nights in Mar 2025

10/10 Excellent

Adele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service
Stayed 8 nights in Mar 2025

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would happily recommend friends and family to stay here! Everything was great during our trip.
Stayed 6 nights in Mar 2025

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welcome with excellent service from Kiara on check in. Beautiful room. Mark was also very helpful. Pool staff very attentive. Breakfast was amazing. We liked the location so close to the Mall. We hope to return. Thank you Dukes for a lovely stay!
Stayed 4 nights in Mar 2025

6/10 Okay

Nicole

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Dukes had generally lovely customer service and a good breakfast. The room is comfy and spacious but I am very well travelled and have never seen such a poorly designed bathroom. There is a fixed glass plate, wall to ceiling that is about 3cm from the bath and so long across, you cannot get to the taps without climbing into the bath and while you are showering the smell from the scum that has built up on the glass but no one could reach to clean without great effort is overpowering. The water from the shower also just runs down the glass and onto the floor. I cannot fathom what they were thinking when this was designed. The trip was with my 4 year old and I didn't find the pool area very conducive or welcoming to small children. No jumping allowed, boring and the pool is too deep for little ones that can't swim. There is no shallow end. The lazy river was also out of action. At breakfast we asked for a table overlooking the fountain, we were there super early and it wasn't busy. We were told the table needed to be wiped and very firmly put elsewhere. Unnecessary and not the go out of your way to please customer service you expect to find in Dubai. All that said, I left my charger behind and thankfully was in Dubai to collect. The process was very easy and I was thrilled they had found and kept it for me. The buggy too and from the hotel/pool was fun..
Stayed 3 nights in Mar 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is incredible, excellent location, excellent breakfast, beautiful furniture, super comfortable bed and pillows, also the bathroom and good shower, highly recommended, thank you Dukes of Palm for my excellent stay.!!
Stayed 5 nights in Mar 2025

8/10 Good

Shellina, Markham

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

Georgia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Das Hotel würde ich nicht weiterempfehlen. Das ist kein 5* Hotel, eher ein schlechteres 4*. Sonnenschirme am Strand reichen nicht für die Liegen aus. Die Sommerschirme, die es hat, sind aber sehr beschädigt. Schützen nicht wirklich vor der Sonne. Das Hotel ist an einigen Stellen in die Jahre gekommen. Wir haben 2 gleiche Zimmer gebucht. Das eine paar erhielt ein minderwertigeres Zimmer. Auf Reklammation gaben sie ihnen ein anderes Zimmer, welches jedoch ein Rohrproblem hatte, was dazu führte, dass das Zimmer schlecht riechte. Sie konnten das Problem nur teilweise beheben. Ein anderes Zimmer gab es nicht. Bei der Buchung hiess es, dass wir 25% pro Tag auf Getränke und Essen erhalten würden. Im Hotel hiess es plötzlich nur VIP Gäste. Das stand aber niergends so. Die Zimmer waren sauber, aber es gab kaum Ablagefläche für 2 Köffer.
Stayed 9 nights in Feb 2025