Quick and responsive elevators staff was always will to assist 2 pools
The way they charged us extra for kids staying with us. No where on the website do they talk about not allowing kids or option for kids during the booking.
The location and decor were great. The studio feel of the room made it homey. the staff at the front desk was very inflexible with our bill. First they did not give us the 25% VIP discount on the food purchase and charged us for the use of internet as their complementary internet did not work.
We stepped off the plane at 6:30 am to 95 degree heat plus humidity. Dukes has a fabulous infinity pool at the beach we used daily. The staff are first class, hotel and grounds beautiful.
Amazing experience at DUKES, loved the service at the hotel, easy access to pool and beach. Palm is a great location to stay at. Highly recommending it.
5 star hotel. Classy, elegant. Good restaurants (didn't eat there since it was Ramadan for them). Great large pool with view of city. Staff very friendly and spoke English well. Clean, safe, hotel loved the place. 20 mins from Dubai mall by taxi. 3 mins from a mini-mall with supermarkets, etc. Security very annoying at the hotel beach, it closes early. Indoor pool was under construction. Large outdoor gym with great views and 4 lifeguards (and yes kids). Construction of a building next door was looming but quiet. Our room was top notch, really large and had many perks. Comfy beds, reading lights, etc. It had international chargers, a mini fridge, waters, a large tv and plenty of channels. Shower was big too. View from room was high and could see most of Dubai and Burj al Arab aka the sail hotel. I would return here on my next stay. Kids need to be put in the other pool or stopped at a certain hour to allow for quiet couple time (pool closes early). And for our 3am flight out, a metered taxi pulled up, yet concierge wanted a tip to make us take another 'taxi' for 120d to airport when metered fare was 78d, nice try! Otherwise an almost perfect hotel.
Hotel was beautiful. Staff were great. Would stay here again.
Located in Palm Jumeirah, Dukes The Palm, a Royal Hideaway Hotel is within a 15-minute drive of popular attractions such as Jebel Ali Race Course and Dubai Marina Mall. This 506-room, 5-star hotel welcomes business and leisure travelers with a private beach, a marina, and 3 restaurants.
There are ample dining options with 3 onsite restaurants, including Great British Restaurant, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11 AM.
All 506 air-conditioned accommodations feature a separate bedroom. Guests can expect free WiFi and 55-inch LED TVs with satellite channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free bottled water are other standard amenities.
Guests of Dukes The Palm, a Royal Hideaway Hotel have access to a private beach, a marina, and an indoor pool. There's free valet parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include an outdoor pool, a children's pool, and a health club.
Quick and responsive elevators staff was always will to assist 2 pools
The way they charged us extra for kids staying with us. No where on the website do they talk about not allowing kids or option for kids during the booking.
The location and decor were great. The studio feel of the room made it homey. the staff at the front desk was very inflexible with our bill. First they did not give us the 25% VIP discount on the food purchase and charged us for the use of internet as their complementary internet did not work.
Dear Guest, Thank you for sharing a review of DUKES The Palm, a Royal Hideaway Hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual high standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. There seems to have been some miscommunication regarding any applicable discounts, and you may not have been informed of the discounts that were applicable to your booking. I wish to thank you for your visit and constructive feedback, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, General Manager
Dear Guest, Thank you for choosing to stay at Dukes Dubai and we truly appreciate the time you took to write a review. It means a lot to us that you had a memorable stay. We'd love to have another opportunity to welcome you again in the nearest future. Kind regards,
We stepped off the plane at 6:30 am to 95 degree heat plus humidity. Dukes has a fabulous infinity pool at the beach we used daily. The staff are first class, hotel and grounds beautiful.
Amazing experience at DUKES, loved the service at the hotel, easy access to pool and beach. Palm is a great location to stay at. Highly recommending it.
5 star hotel. Classy, elegant. Good restaurants (didn't eat there since it was Ramadan for them). Great large pool with view of city. Staff very friendly and spoke English well. Clean, safe, hotel loved the place. 20 mins from Dubai mall by taxi. 3 mins from a mini-mall with supermarkets, etc. Security very annoying at the hotel beach, it closes early. Indoor pool was under construction. Large outdoor gym with great views and 4 lifeguards (and yes kids). Construction of a building next door was looming but quiet. Our room was top notch, really large and had many perks. Comfy beds, reading lights, etc. It had international chargers, a mini fridge, waters, a large tv and plenty of channels. Shower was big too. View from room was high and could see most of Dubai and Burj al Arab aka the sail hotel. I would return here on my next stay. Kids need to be put in the other pool or stopped at a certain hour to allow for quiet couple time (pool closes early). And for our 3am flight out, a metered taxi pulled up, yet concierge wanted a tip to make us take another 'taxi' for 120d to airport when metered fare was 78d, nice try! Otherwise an almost perfect hotel.
Hotel was beautiful. Staff were great. Would stay here again.
Dear Guest, Thank you for taking the time to share and post your 5 out of 5 rating! We are happy to know that our services and facilities were efficient, well used and made for a great stay. With an indoor pool, lazy river, infinity pool and private beach, we have something for everyone. We hope to see you again soon. Kind regards, General Manager