Dukes The Palm, a Royal Hideaway Hotel

CLEAN... CLEAN.. CLEAN.... Its a clean hotel with a well crafted pool facilities. The hotel staff was all friendly and helpful and moreover it presented a pleasant 2 day stay. The only downside was that, our room was not having a balcony and the windows are not allowed to open even. This has caused some discomfort. The morning breakfast was really nice with a decent spread.

I cannot fault the Dukes The Palm customer service. From the moment you step foot into the hotel, staff are there to greet you. They are so friendly and courteous, you immediately feel welcomed and at ease. The hotel itself is stunning, offering wonderful spacious rooms and beautiful maintained grounds. Make sure to pay a visit to the infinity pool and lazy river. But what I loved about this hotel is that you also had a choice to go to the indoor pool, with so many options- the hotel never felt too crowded. Breakfast was delicious with so a diverse range of dishes to suit every palate. The location is good as it is not too far from the main landmarks of Dubai. The hotel does provide a shuttle to some malls so that did help. I would like to thank the reception staff for being so helpful and resolving my query with the room so effeicently. I cannot complain or fault their service. Thank you for a lovely, memorable stay. We look forward to visiting Dukes The Palm again.

Check-in process was below average. There were about 100 people at the receiption desk waiting to check-in. The hotel should be more prepared and have more check-in terminals. Roma were not ready. One of the rooms was dirty. We had to change one of the rooms because there was no water supply!!.Gym was nice. Staff tried to help as much as they can.

very Western in their approach. Welcomes all cultures. Beautiful hotel with lovely access to the beach. Great 2 hr speedboat ride around the palm. Well worth a trip. Very freindly and great range of food. Lovely bathrobes and lovely smells everywhere. 4 bottles of water in your fridge for every nre day. Great break

Immaculate hotel with great staff, fantastic service and beautiful food. Highly recommended, the pool areas were extremely relaxing also. Couldn’t fault our stay, will be enhanced by a monorail station almost completed nearby.

Third time to Dubai but first time at Dukes, really helpful staff with good attention to detail. Lovely breakfast can’t fault it, nice indoor and outdoor pool not forgetting lazy river. Beach close to infinity pool. Didn’t use bar as children not allowed. Concierge and door staff very friendly. Birthday trip and they noticed on checkin and surprised us with a complimentary cake. Room very nice only negative was building site outside but we didn’t spend too much time there to notice.

Stayed here with friends for 4 nights and simply can’t complain about a thing. The service was great, the staff were always polite and helpful when needed and the hotel is lovely. Plenty of food and drink choices and can’t recommend this place enough. Especially loved the pool and the staff there were extra attentive.

Wow, wow, wow! Myself and my family has had the best holiday ever! The breakfast was delicious,lovely omelettes and great coffee! The service was always brilliant from every staff member we come across, especially towards my daughters. Our room (1116) had two big balconies with great sea views and our cleaner Prabeen was fantastic, nothing was too much trouble for him. We all loved the beach, pool area and lazy river. We ate in Khyber restaurant which was very impressive. We went on a Monday as there was a set menu for 99dhs. We used the gym and indoor pool a few times, its worth going just to see the view! The gym had decent equipment and the guy who worked there was very helpful and friendly, he always had a smile on his face :) I would definitely recommend this hotel, and can't wait to visit again!

We had a fantastic stay at the dukes the staff a extremely friendly the facilities are top class and the food for a half board package was great the pool and lazy river is great I can’t comment on the beach as we didn’t use it but looked very nice. The rooms are very nicely done and extremely comfortable beds and the rooms are cleaned and turned down for the evening everyday. I would give this hotel 5 in my review but a couple of things let it down six times out of are six nights we came back to our room being cleaned or turned down which is rather annoying we where not in our room between 10:00 and 15:00 which is when rooms are generally cleaned, the rooms where pretty clean but the glass on the balcony was very dirty and had clearly been like that for some time also the corners in the bathroom and kitchenette where dirty we saw this soon as we walked in so it’s not like it’s not obvious there was also a pile of debris on the floor outside the lift from maintenance work (level 4) for four days could of been there longer but that’s when I noticed it and was still there when we departed. Also the half board package needs communicating better there was no information given on it I.e times,what’s included we went to reception three times for information regarding this it’s quite simple you create a simple card or leaflet with times,what’s included and any extras like the free shuttles (we only new about the shuttle as I read another TripAdvisor review) rather than waste receptions and my time or simply communicate this information on check in hopefully management will read this review and act as I’m not the first person to mention lack of information here. All in all it was a very pleasant stay the food is some of the best I’ve had in a half board resort the staff are friendly and helpful and the hotel itself is great also a fantastic location I will definitely stay here again but some improvements needed to call yourself a five star hotel hence my 4 star rating.