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Crowne Plaza Festival City

5.0 out of 5.0

Recent guest reviews

We stayed at this hotel for a week and highly recommend it. The room had an amazing view over the Creek, was spacious and comfortable, with good AC. The staff couldn't do enough for us - always cheerful and welcoming, especially George on the concierge desk. The man who cleaned our room was very attentive and also confirmed that he was happy with his working and living conditions, got good staff meals at work etc - I had been concerned about news stories about Dubai and worker exploitation. The Belgian Beer Cafe is a great thing to have nearby when it's 36° outside too. The hotel location is great too - easy to get a water taxi to the metro across the Creek and 25 dirhams for a taxi to Dubai Mall / downtown As my husband was working, I wanted to explore the UAE by myself and the lovely chaps in the Travel Centre went out of their way to make sure I got exactly what I wanted. Desh DEEPAK and Rayna Tours supplied me with an excellent driver/ guide and I got to see all the Emirates and Al-Ain, at a very reasonable price.

Best hotel ever, especially the staff and cleanliness . Location is perfect as well as the food . Next to excellent locations and malls. Price is also very convenient for the services they provide. I recommend it for all.

Great customer service, all our requests were attended in a timely manner. They even gave cake as we were celebrating my son's 4th birthday, bless them. Pools are accessible onsite as well as Intercon's pools, double the treat. The room was generally clean, just that duvet covers seemed to be slightly dusty. :( A few steps away from dfc mall so very convenient to have instant access to restaurants , shops, etc. My kids loved our stay.

Cannot fault this hotel! We stopped off in Dubai for a few nights at the end of September while on route somewhere else so just needed somewhere near the airport really. As such, we didn't look for anything particularly fancy. However, the hotel completely exceeded our expectations from the moment we walked in, friendly staff throughout the staff, spacious clean and modern room with decent toiletries (Elemis). Breakfast is a buffet, food good and definitely sit outside to enjoy the view of the Burj Khalifa! We also ate lunch here twice, really good food, and not badly priced. Whenever we needed to go into Dubai the reception were always incredibly knowledgeable and helpful in telling where to go, or what to do, and always walked us to our taxi to let the driver know where to go. Great above and beyond service for the hotel. Pool is also lush. The person on pool duty will always lay your towel out for you, and give you a cool bag with water (water is unlimited free there which was so handy). Location actually was fine as Taxi's are so cheap so we'd just taxi around Dubai anywhere you go. Nothing too far away apart from the Palm (about 40 minutes - but that's far away from everything else anyway). We will both definitely stay here again if we travel back to Dubai, which I am sure we will...

excellent hotel,service is superb,staff are superb couldn't fault it,loved the Belgian café,drinks are expensive but food is reasonable and good quality,my wife said the ribeye steak was amazing.used metered taxis found them cheaper than uber,80 dirhams to jbr which is the opposite end of the city,there is a convenience store just around the corner from hotel by m+s entrance to festival city mall,pool area was quiet most days,a very enjoyable stay.

Glad we only stayed here for one night as we found the staff and general structure of the hotel very inflexible. Bell boys insisted on taking bags even though I said no twice. Then looked disappointed I didn't give a tip. Breakfast options were rigid. Couldn't get an early morning cafe despite breakfast being included and our flight was early Won't be back

Stayed in this hotel for 4 nights on a business trip. The check-in fairly smooth; the staff was nice and courteous. Rooms are clean and beautifully furnished. Washrooms are really spacious but missing Muslim shower; a bidet is installed though. Internet connectivity system was good. Breakfast was served buffet style offering a verity to choose from. you can also request for a fresh and custom-made egg. The hotel building is 1 minute from the festival city shopping area which hosts a quite huge number of outlets. Overall, It was a wonderful stay and I'll stay again if I get a chance

We loved our stay here. The staff were amazing. The hotel was immaculate. If you like the sun and shopping you'll love Dubai. This hotel is great value for money and we would stay there again. Thank you to all the hard working staff who made our stay extra special. Festival City is great for shopping and seeing the water and light show, which happens a few times each evening. We also took a dining cruise along the creek at night through Amazon Travel. That was good value for money and a great way to see all the fabulous architecture. We also enjoyed dining at the Cheesecake Factory which is located in the mall attached to the hotel.

We stayed in this hotel for one day in a buisness trip. This is the first time for us to stay in the festival city. From the airport to the hotel is just 6 min by taxi. The loby was small but with an extra space for the cafe. In our check in, the staff were very friendly an helpful. They offered us an upgraded room. The room was big with a lovely view on the canal. The room was clean and very nice. It seems to be newly furneted. The bathroom was big with a high brand british aminities (ELEMIS). The breakfast was very nice and overlooking the canal. It has a good selection of food and fresh preorder section. Also, the location is good. As it takes 10 to 15 min by taxi to Dubai mall. Also, it is attached to intercontinantal which has a direct access to the festival city mall. The mall is huge and have a large selection of restaurants. I highly recommend staying in this hotel if you want a clean, good location, and resonable price hotel.

what an amazing experience with Ayman best ever water in Zytoun Restaurant. awesome in support and wonderful in help. I really do appreciate Ayman care. thank you very much Ayman and Crown team to hire such like this employee. Alaa Radi.

Dubai Festival City Dubai

Hotel highlights

  • Walking distance to Dubai Festival City Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Dubai Festival City, Crowne Plaza Festival City is within a 10-minute walk of popular sights such as Dubai Festival City Mall and Festival Center. This 316-room, 5-star hotel has a marina, a full-service spa, and a restaurant. Al Badia Golf Club is 1.3 mi (2.1 km) from this centrally located Dubai hotel.


This hotel serves as home to a bar, along with a restaurant that specializes in Mediterranean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Crowne Plaza Festival City's 316 soundproofed rooms provide refrigerators, minibars, and coffee makers. Guests can expect free WiFi and plasma TVs with DVD players. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free bottled water, and safes.

Property features

Guests of Crowne Plaza Festival City have access to a marina, a full-service spa, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (AED 27 per night)—also useful is limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour health club, and a spa tub.

Room options

Superior Suite, 1 King Bed

King 1 | Sleeps 3

Superior Room

Full 1 | King 1 | Sleeps 3

Superior Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, View (DUBAI CREEK VIEW)

Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 1606 reviews