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Crowne Plaza Dubai

5.0 out of 5.0

Recent guest reviews

I enjoyed my stay overall. Location is very convenient, value is good, and clean hotel overall. Plenty of food options whether at breakfast, dinner, or just as a nice sitting area for a coffee with a client or a friend. Internet quality was also good. Something that I sometimes suffer from when visiting Dubai and stay in other hotels. My only problem with the hotel was the staff. They could be better, they rarely smile, barely address your questions or inquiries. So, my comment for the management is that, simply ask them to welcome guest and smile, won't cost you anything to do that. Having said that, I would still recommend it for visitors, and I would book it again should I return back to Dubai soon.

Having stayed at newer IHG properties in Festival city and Marina - I chose Crowne Plaza to avoid travels as this hotel is more centrally located. I was a bit sceptical due to quite many bad reviews. It also started a bit bad - day before arrival I noted that if I cancel my reservation and rebook - a 5 nights stay would be 500 dirhams cheaper. So I did that. A complimentary pick up at airport was included - driver was not there when I arrived. But from those incidents at the start everything was just perfect afterwards. Best was the Club lounge - very good food both for breakfast and for evening happy hour. And the staff there are just brilliant. Pool area - go there before lunch as in the afternoon the pool is in the shadow. Overall staff are very efficient - room cleaning was perfect. Airport drop off also. Overall a very nice hotel. Even the WiFi functioned really well.

We stayed in an Apartment Suite, having two bedrooms, 1.5 baths, Kitchen with laundry and Salon. The Staff were consistently polite, pleasant and professional. They were prompt to address any request that we had. The Apartment was clean and well kept. The breakfast buffet is well stocked with many selections from around the world. The serving staff took excellent care of us. As the hotel is centrally located it is easy to grab a cab to wherever it is you like to go.

My wife and I stayed 2 nights (3 days) at this hotel in October 2017. It was a short stopover on our flight from London to Kuala Lumpur, Malaysia. The hotel is a 10-15minutes taxi ride from Dubai airport. When you arrive at the hotel, you take an escalator up to reach the reception. The reception area is very grand and spacious. Checking in process was very smooth. Andrea the reception who checked us in was very polite and courteous. She also kindly upgraded us to the "Captain's Suite" as I am an IHG Gold Member. The Captain;s suite was wonderful - both roomy, cleaned and very well spec. The air condition was bot quiet and effective - essential for restful nights in the sunny and hot Dubai's weather. We also booked the buffet breakfast for the 2 mornings. The buffet breakfast had a wonderful selection spread of choice - both to cater for Europeans, Middles Eastern and Asian tastes. We tried a bit of everything even the freshly cooked to order eggs and omelettes manned by a dedicated chef (see photos). Our brief stay in Dubai most enjoyable and was enhanced by all the friendly and helpful staff at the Crowne Plaza Dubai! We will definitely choose this hotel next time we're visiting Dubai.

The hotel is centrally located on Sheikh Zayed Road. The beach and cool places like the Dubai Mall, Burj Khalifa, City Walk, La Mer, DIFC and Boxpark are less then 10 minute drive away. JBR, Burj Al Arab and The Palm take around 20-30 Minutes. The Airport is also very close and it only took us 10 Minutes. We stayed at one of the Executive Club Suites, the Captain's Suite in particular, which was overlooking the busy Sheikh Zayed Road. It was spacious and comfy and most important it was very clean. If you stay at one of the Club Suites you also have all day access to the Executive Lounge and complimentary transfer to/from the airport. Our breakfast was included in the room rate and we had the chance to have our breakfast in the Executive Lounge on the 17th floor which was a real treat. While the main breakfast menu has definitely much more choices, the lounge was perfect for a calm and more 'boutique' breakfast experience. Besides the buffet options you could also order your choice of eggs. During the day you can also have complimentary snacks and drinks in in the Lounge. Another great thing was that the hotel is home to 15 different restaurants and bars and also a nightclub, Zinc. Last but not least I was very much impressed by the kindness and friendliness of the staff. I especially remember our driver and the staff from the Executive Lounge who gave us great recommendations for Dubai.

Family vacation in Dubai. We booked 2 rooms, added 1 on arrival. We were checked in early on a terribly foggy morning. Really considerate staff, good food at breakfast at Al Dana. Though the hotel is older, we were comfortable and well taken care of from front desk to housekeeping. Located about 5 minutes’ walk from Emirates Tower metro station. We really enjoyed our stay.

This is an older property, but I knew this before booking and the good rate and upgrade to studio (platinum IHG) convinced me to stay... could a refresher of the rooms help, sure... but are they comfy and well appointed today, yes. The breakfast at al Dana was very good, and service all round (checkin/out, housekeeping, porters, valet) was 5 star. For the rate I got, was all round great value for money and I enjoyed the stay with family, and would likely return for business/leisure.

My room is good. Had a short stay with a friend. Tried some good food also however the staffs aren't that welcoming. They're not smiling most of the time unless you're really infront of them. But thumbs up to the lobby i really like it.

Crowne Plaza Dubai on Sheikh Zayed Road is a great hotel, reasonably close to the airport and shopping mall. The hotel has a great selection of restaurants. Just arrived for the third time and got again very warm welcome. For club room guest the hotel has airport pickup, drop off limousine service. Checking in on 17th flour is very convenient. The club lounge staff is outstanding and is very helpful. Alex, (Vangy is on vacation) Arlen, Irene, Rose and Betty really doing their utmost to make sure our family is comfortable. Next visit to Dubai we will definitely come back to this hotel again.

We had Christmas celebration yesterday from ICOC family at jumairah ballroom in this hotel. Friendly staff,delicious food with many variety and comfort hotel as I feel. We really enjoyed with all of that. Hope to come and visit this hotel for next day. Keep it up!!!!

Sheikh Zayed Road Dubai

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Nightclub

Located in Al Satwa, Crowne Plaza Dubai is within a few miles (5 km) of popular sights such as Dubai Mall and Burj Khalifa. This 5-star hotel welcomes guests with 568 rooms and conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi. Located in central Trade Center, the hotel is also near Dubai International Convention and Exhibition Centre and Jumeirah Mosque.


Relish the British cuisine at Harvesters Pub, one of 13 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.


All 568 air-conditioned accommodations feature sitting areas. Guests can expect wired Internet, free WiFi, and flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include minibars, coffee makers, and free newspapers.

Property features

Crowne Plaza Dubai features a nightclub, an outdoor pool, and a children's pool. If you drive, self parking is AED 240 per night, or you can take advantage of the airport shuttle for AED 200 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour health club, a sauna, and free WiFi in public areas.

Room options

Club Room

Full 1 | King 1 | Sleeps 3

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Smoking

King 1 | Sleeps 3

Suite, Non Smoking

Full 2 | King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 1613 reviews