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Citymax Hotel Al Barsha at the Mall

3.0 star property
Hotel with free parking, near Mall of the Emirates

Choose dates to view prices

Photo gallery for Citymax Hotel Al Barsha at the Mall

Rooftop pool
Reception
2 bars/lounges
Double Room with 20% off F&B | In-room safe, desk, iron/ironing board, free WiFi
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Gym
  • Laundry

Explore the area

View in a map
Behind Mall of Emirates, Al Barsha First, Dubai
  • Place, Mall of the Emirates
    ‪8 min walk‬
  • Place, Ski Dubai
    ‪8 min walk‬
  • Place, Souk Madinat Jumeirah
    ‪3 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪20 min drive‬

Room options

View all photos for Double Room with 20% off F&B

Double Room with 20% off F&B | In-room safe, desk, iron/ironing board, free WiFi

Double Room with 20% off F&B

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Double Room

Family Double Room | In-room safe, desk, iron/ironing board, free WiFi

Family Double Room

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Twin Room with 20% off F&B

Twin Room with 20% off F&B | In-room safe, desk, iron/ironing board, free WiFi

Twin Room with 20% off F&B

  • 215 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Dubai

Citymax Hotel Al Barsha at the Mall places you in Al Barsha, within a leisurely stroll of popular sights such as Mall of the Emirates and Ski Dubai. This 3-star hotel has 376 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Mall of the Emirates - 8 min walk - 0.4 miles
  • Ski Dubai - 8 min walk - 0.4 miles
  • Souk Madinat Jumeirah - 3 min drive - 2.1 miles
  • Wild Wadi Water Park - 3 min drive - 2.3 miles
  • Burj Al Arab - 4 min drive - 2.6 miles

Getting around

  • Mall of the Emirates Station - 13 min walk
  • Dubai Intl. Airport (DXB) - 31 min drive

Restaurants

  • ‪Bougee Lounge - ‬9 min walk
  • ‪Sarvana Bhavan - ‬1 min walk
  • ‪Chops N Hopes - ‬2 min walk
  • ‪High So - ‬1 min walk
  • ‪ChicKing - ‬9 min walk

About this property

Citymax Hotel Al Barsha at the Mall

Hotel with free parking, near Mall of the Emirates
Guests of Citymax Hotel Al Barsha at the Mall enjoy features like a gym, free WiFi in public areas, and laundry facilities. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for AED 200 per vehicle one-way. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a banquet hall, an ATM, and a gift shop.
Guests can expect to find free WiFi and LCD TVs. Bathrooms offer hair dryers and slippers. Coffee makers, safes, and phones are other standard amenities.
Recreational amenities at the hotel include a health club.

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Citymax Hotel Al Barsha
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  • Parking included
  • Free WiFi
  • Restaurant
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Total with taxes and fees
Citymax Hotel Al Barsha

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 49 for adults and AED 24.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • City Cafe

Things to do

  • Billiards/pool table
  • Health club
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Area rugs in public areas
  • Elevator
  • Handrails in stairways
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - May 2018

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AED 49 for adults and AED 24.50 for children
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 3)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Citymax
Citymax Al Barsha Dubai
Citymax Barsha
Citymax Dubai Al Barsha
Citymax Hotel
Citymax Hotel Al Barsha Dubai
Citymax Hotel Barsha
Citymax Hotel Dubai Al Barsha
Hotel Citymax
Citymax Al Barsha Hotel Dubai
Citymax Hotel Al Barsha Mall
Citymax Al Barsha Mall
Citymax Al Barsha Hotel Dubai
Citymax Hotel Al Barsha at the Mall Hotel
Citymax Hotel Al Barsha at the Mall Dubai
Citymax Hotel Al Barsha at the Mall Hotel Dubai

Frequently asked questions

Are free cancellation options available at Citymax Hotel Al Barsha at the Mall?

Citymax Hotel Al Barsha at the Mall offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Citymax Hotel Al Barsha at the Mall?

As of Nov 6, 2025, prices found for a 1-night stay for 2 adults at Citymax Hotel Al Barsha at the Mall on Dec 1, 2025 start from $93.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Citymax Hotel Al Barsha at the Mall?

This hotel is situated in Al Barsha within a short 14-minute walk of Mall of the Emirates and also 14 minutes on foot from Ski Dubai. You'll also find Souk Madinat Jumeirah and Wild Wadi Water Park within a short drive.

Will I be able to park at Citymax Hotel Al Barsha at the Mall?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Citymax Hotel Al Barsha at the Mall have a casino on the premises?

No, Citymax Hotel Al Barsha at the Mall doesn't have a casino.

Will I find an indoor pool at Citymax Hotel Al Barsha at the Mall?

No, there is no indoor pool at this hotel.

Is Citymax Hotel Al Barsha at the Mall a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and slippers as well as 2 bars.

Are there hot tubs at Citymax Hotel Al Barsha at the Mall?

No, this hotel doesn't have a spa tub.

Does Citymax Hotel Al Barsha at the Mall have a restaurant with a breakfast menu?

Yes, Citymax Hotel Al Barsha at the Mall serves buffet breakfast for a surcharge each morning at City Cafe.

Will Citymax Hotel Al Barsha at the Mall allow pets to stay free of charge?

No, pets and service animals aren't allowed at Citymax Hotel Al Barsha at the Mall.

Does Citymax Hotel Al Barsha at the Mall have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Citymax Hotel Al Barsha at the Mall?

The closest major airport to Citymax Hotel Al Barsha at the Mall is Dubai Intl. Airport (DXB), which is 16.1 mi away (31 minutes by car). Another top airport is Al Maktoum Intl. Airport (DWC), which is located 25.9 mi away (39-minute drive).

Can I book a room with a balcony at Citymax Hotel Al Barsha at the Mall?

No, there aren't any guestrooms with balconies at Citymax Hotel Al Barsha at the Mall.

Citymax Hotel Al Barsha at the Mall Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 243 out of 854 reviews
Rating 8 - Good. 376 out of 854 reviews
Rating 6 - Okay. 160 out of 854 reviews
Rating 4 - Poor. 48 out of 854 reviews
Rating 2 - Terrible. 27 out of 854 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MARK, HEBDEN BRIDGE

Stayed 2 nights in Aug 2025

6/10 Okay

Syed, MOUNTIAN VIEW

Stayed 4 nights in Jul 2025

2/10 Terrible

Anthony

Disliked: Property conditions & facilities
I arrived at 4 am with prior notice and my room was still not ready. They gave me a different room and promised to switch me later. Upon entering the room it looked very little like the images. The furniture was worn, faded and in rough shape. When I tried to take a shower the water scalded me and I burnt my arm. It would not cool. Additionally the shower quickly flooded. When I complained they found another room for me. I was told that the weather caused the hot water. At 4 am it was hot enough to burn. Upon going to the new room I was able to get cool water but the shower head was broken and would raise above my chest. And again it flooded, to which maintenance said they all flood. I got about 30 minutes of sleep on the rock hard bed before I packed up and checked out. Moving to a different hotel.
Stayed 7 nights in Jul 2025

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

BYRON

Business traveler
Liked: Cleanliness
Good property.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Location close to the mall of the emirates and nice restaurants
Stayed 1 night in Jun 2025

10/10 Excellent

Marwan

Stayed 4 nights in Jun 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel at a great location
Stayed 1 night in Jun 2025

10/10 Excellent

Kristian

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 8 nights in Jun 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiencia

Mi reciente estadía en el Hotel Citymax Al Barsha fue una experiencia verdaderamente grata. Desde nuestra llegada, fuimos recibidos con una atención cálida, profesional y llena de hospitalidad. Un agradecimiento muy especial para Leonora, Stella y Fatiha, tres joyas en la recepción que nos trataron como auténticos reyes, siempre con una sonrisa y una disposición admirable. Y, por supuesto, gracias al manager Ahmed Farik, por liderar un equipo que realmente se esfuerza por brindar un servicio de clase mundial. El lobby del hotel tenía un aroma encantador que invitaba a quedarse, a relajarse, a disfrutar. El ambiente era acogedor y moderno, ideal tanto para viajeros de negocios como de placer. El desayuno fue excelente, y todo el personal del restaurante nos atendió con una amabilidad espectacular, atentos a cada detalle. La única observación que tengo es respecto a las camas en las habitaciones dobles, que me parecieron un poco pequeñas, como si estuvieran pensadas más para niños que para adultos. Fuera de eso, todo lo demás fue impecable. La ubicación del hotel es lo mejor que tuvimos, llena de restaurantes, tiendas de compras y una cercanía de dos Mall de los más conocidos de Dubai Emirates y Dubai Mall Gracias por hacer de nuestra visita a Dubái una experiencia aún más especial. ¡Espero volver pronto y recomendaré el hotel con entusiasmo a todos los que viajen a esta hermosa ciudad! — Francisco Montás Echolatino Viajes
Stayed 2 nights in Apr 2025

10/10 Excellent

Ayman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Perfect location, very clean, very nice service. Nice support from staff
Stayed 7 nights in Feb 2025

10/10 Excellent

Osama

Stayed 3 nights in Jan 2025

6/10 Okay

Muhammad

Traveled with family
Reasonable for a one night stay. Staff was helpful. Rooms are somewhat small, and smell a bit. We arrived late after midnight and the Room wasn't ready. We had to wait for a while until the room is ready. I didn't like the idea of that extensive ID verification for every one staying, but it seems a common thing among hotels in the region.
Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Staff & service
Stayed 8 nights in Feb 2024

8/10 Good

David

Liked: Staff & service
Stayed 8 nights in Feb 2024

8/10 Good

David

Liked: Staff & service
Stayed 8 nights in Feb 2024

8/10 Good

David

Liked: Staff & service
Stayed 8 nights in Feb 2024

10/10 Excellent

Phillip S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Oct 2023

4/10 Poor

Martin

10/10 Excellent

Sabah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and amazing location as it is right behind emirates mall! The road to the hotel is so packed during peak hours with heavy traffic. Breakfast was good and diverse

8/10 Good

Oluwole

Stayed 3 nights in Sep 2022

8/10 Good

George, Damascus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay, the hotel is clean and the location is fantastic!
Stayed 7 nights in May 2022

8/10 Good

Stephen, Banstead

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located very close to the Mall of the Emirates (just across the road). Downside is traffic can be bad at peak times. Rooms on the small side, but adequate and very clean. Two bars onsite (one sports and one with live music) both reasonably priced (for Dubai). Hotel breakfast also reasonably priced (for Dubai) - but hot choices a little limited. Roof top pool nice size (15m) and very clean, only downside is limited sun bed space. Owing to Covid, only 12 at a time permitted in the pool area on sunbeds (with no more than 8 of those in pool).
Stayed 12 nights in Oct 2021

4/10 Poor

Yafil Mubarak

Traveled with family
Disliked: Amenities
What is unique about this property is the location and sports bar. I didn't like the towels, they were too old, the room was tiny in conoarison to other rooms that seem more spacious, the bathroom was poorly installed and my safe didn't work. Honestly i am never going back after this second time.
Stayed 3 nights in Oct 2021