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Carlton Downtown

4.0 out of 5.0

Recent guest reviews

I stayed four night during my visit to Dubai with my parents. They had all the amenities (at least the ones I cared about) that they promised on their website. Hotel staff were very helpful and polite. Rooms were clean and housekeeping requests were promptly addressed. The location of the hotel is great. Stone's throw from Dubai metro and a short ride away from the Dubai Mall (which I ended up visiting more than once), it is conveniently located close to a number of eateries for quick munches. I see no reason not to revisit Warwick Dubai again.

I only stayed here for 1 day, I had a stopover on my way home & booked this hotel. It is very nice inside & the staff was very helpful. I like this hotel because I didn't get charged some ridiculous amount for a deposit, however you will be asked to pay a deposit for the mini bar around $200 AED & a tourism fee. It is very close to the train station so save yourself some money & take it from the airport. I paid $40 AED when I took a cab when I only paid $17 AED using the train to Financial Station. The room on the 22nd floor was very cute, you have a living area, small desk, 2 separate restrooms, & a bedroom with ample closet space. Also had a good view of the Burj Khalifa. You will need to keep your door access card in the slot at the door for lights to stay on oh & there's even a door bell! Staff was very, very helpful! So if you don't want to pay a deposit I recommend this hotel many other hotels charge a refundable deposit so make sure you read all the notes.

The cost of the hotel was not too bad. The facility itself could use some updates...specially the carpets. The room service cannot even rate as we never received what we requested after 45minutes.

On my last trip to Dubai I stayed in 5 different hotels and this one comes in place 4. The staff is only doing their job, they are not nice but not rude either, The room was ok, but really for the area it doesnt worth the fares they are charging. Room service food was not good, the hamburgers were tasteless.They need to improve to compete with other hotels in the area.

Nice hotel location and services. Will definitely come back.

I booked 2 rooms for my family and got updated to a family suite with 2 bedrooms for free. That was a pleasant surprise. We were on 32 floor and the view was great!!. I woke up with Burj Khalifa outside my bedroom window. The other side of the room was the ocean view which was also beautiful. The room was spacious. The master bedroom was huge and comfortable. Super king size bed that seemed like 4 people can fit in it easily. There was also additional room that you can turn into the third bedroom if need be. The hotel location was convenient, it's only a few minutes walk from the metro financial center station. There is a rooftop with bar and pool, very windy and beautiful. I also like the little coffee shop on the first floor which serves coffee and delicious bakery. The price is not horrible, but might take a while because there's only one staff most of the time. Overall, my experience was wonderful with the hotel, absolutely worth the price.

Booked a corner suite overlooking the Burj but was infact a suite with corner window view of the Burj and the rest of a car park . Suite was huge but bedroom was small with the smallest kingsize bed I have ever slept on and mattress was uncomfortable although I am 6ft tall bed was really uncomfortable.Roomservice was good with great food . The air conditioning unit seems to be housed in the bedroom (who's idea was that?) which gives a constant humming noise . Bathroom was shabby looking and the bidet pipe holder had brown marks all over which was unacceptable.personally unless you need to stay in the financial district then spend your money else where

It took them 9 hours to put me in the "WRONG ROOM". Staff was so inconsiderate if you would understate it. No body cares and every time you ask for a manager whom ever you're talking to would say. "I am the manager". If you ask for something at the end of a shift you would get the lie that they are on top of it and they do nothing. Really bad and not worth the money as I visit Dubai every couple of weeks and this is the worst place to stay at.

It is new hotel and the staff are friendly. It is close to Dubai metro and Dubai Mall.

The hotel did not find the reservation that I have made, but after more than half an hour they fixed the problem by upgrading my reservation.

Sheikh Zayed Road Dubai

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located in Sheikh Zayed Road, Carlton Downtown is within 2 miles (3 km) of popular attractions such as Dubai Mall and Burj Khalifa. This 357-room, 4-star hotel has 7 restaurants along with conveniences like a full-service spa and an outdoor pool. Located centrally in Trade Center, it's also close to Dubai International Convention and Exhibition Centre and Jumeirah Mosque.


Dining

Relish the international cuisine at Bayty, one of 7 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

All 357 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and designer toiletries, and Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night. Minibars, coffee makers, and free newspapers are also standard.


Property features

Guests of Carlton Downtown enjoy a full-service spa, a nightclub, and an outdoor pool. There's free valet parking, and an airport shuttle (available 24 hours) for AED 150 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a fitness center, a sauna, and an outdoor tennis court.

Room options

Premium Room

Queen 1 | Sleeps 3

Premium One Bedroom Suite

King 1 | Sleeps 3

Deluxe Two Bedroom Suite

Queen 2 | Sleeps 4

Premium Two Bedroom Suite

King 2 | Sleeps 4

Guest reviews for Carlton Downtown

Everyone (2) Couples (1) Business (2) Students (1) Family (3) Friends (1)
5
Everyone

I stayed four night during my visit to Dubai with my parents. They had all the amenities (at least the ones I cared about) that they promised on their website. Hotel staff were very helpful and polite. Rooms were clean and housekeeping requests were promptly addressed. The location of the hotel is great. Stone's throw from Dubai metro and a short ride away from the Dubai Mall (which I ended up visiting more than once), it is conveniently located close to a number of eateries for quick munches. I see no reason not to revisit Warwick Dubai again.

By on Dec 9, 2016

4

very nice, wouldn't mind going back!

Everyone

I only stayed here for 1 day, I had a stopover on my way home & booked this hotel. It is very nice inside & the staff was very helpful. I like this hotel because I didn't get charged some ridiculous amount for a deposit, however you will be asked to pay a deposit for the mini bar around $200 AED & a tourism fee. It is very close to the train station so save yourself some money & take it from the airport. I paid $40 AED when I took a cab when I only paid $17 AED using the train to Financial Station. The room on the 22nd floor was very cute, you have a living area, small desk, 2 separate restrooms, & a bedroom with ample closet space. Also had a good view of the Burj Khalifa. You will need to keep your door access card in the slot at the door for lights to stay on oh & there's even a door bell! Staff was very, very helpful! So if you don't want to pay a deposit I recommend this hotel many other hotels charge a refundable deposit so make sure you read all the notes.

By , from Dallas, TX on Oct 5, 2016

Review comment responded on Oct 9, 2016

Dear Nena, Thank you for sharing your review and for your stay at Warwick Dubai. Your comments will be definitely shared with the team. It is great to know that you enjoyed your stay. We look forward to your return. Warm regards,

3

you get what you pay for

Students

The cost of the hotel was not too bad. The facility itself could use some updates...specially the carpets. The room service cannot even rate as we never received what we requested after 45minutes.

By on Sep 20, 2016

Review comment responded on Nov 7, 2016

Dear Guest, Thank you for sharing your note and for your stay at Warwick Dubai. Your comments - both compliments and room for improvement will be shared to ensure similar incidents could be avoided in the future. We look forward for your return.

2

expected more

Families

On my last trip to Dubai I stayed in 5 different hotels and this one comes in place 4. The staff is only doing their job, they are not nice but not rude either, The room was ok, but really for the area it doesnt worth the fares they are charging. Room service food was not good, the hamburgers were tasteless.They need to improve to compete with other hotels in the area.

By on Feb 25, 2016

5

awesome experienced!

GetawayWithFriends

Nice hotel location and services. Will definitely come back.

By on Oct 22, 2015

5

exceed my expectation

Families

I booked 2 rooms for my family and got updated to a family suite with 2 bedrooms for free. That was a pleasant surprise. We were on 32 floor and the view was great!!. I woke up with Burj Khalifa outside my bedroom window. The other side of the room was the ocean view which was also beautiful. The room was spacious. The master bedroom was huge and comfortable. Super king size bed that seemed like 4 people can fit in it easily. There was also additional room that you can turn into the third bedroom if need be. The hotel location was convenient, it's only a few minutes walk from the metro financial center station. There is a rooftop with bar and pool, very windy and beautiful. I also like the little coffee shop on the first floor which serves coffee and delicious bakery. The price is not horrible, but might take a while because there's only one staff most of the time. Overall, my experience was wonderful with the hotel, absolutely worth the price.

By on Jun 1, 2015

3

waste of money unless you need to stay in finacial district

Couples

Booked a corner suite overlooking the Burj but was infact a suite with corner window view of the Burj and the rest of a car park . Suite was huge but bedroom was small with the smallest kingsize bed I have ever slept on and mattress was uncomfortable although I am 6ft tall bed was really uncomfortable.Roomservice was good with great food . The air conditioning unit seems to be housed in the bedroom (who's idea was that?) which gives a constant humming noise . Bathroom was shabby looking and the bidet pipe holder had brown marks all over which was unacceptable.personally unless you need to stay in the financial district then spend your money else where

By on May 2, 2015

1

super bad. really made me miserable

BusinessTravelers

It took them 9 hours to put me in the "WRONG ROOM". Staff was so inconsiderate if you would understate it. No body cares and every time you ask for a manager whom ever you're talking to would say. "I am the manager". If you ask for something at the end of a shift you would get the lie that they are on top of it and they do nothing. Really bad and not worth the money as I visit Dubai every couple of weeks and this is the worst place to stay at.

By on Oct 8, 2014

5

perfect hotel

Families

It is new hotel and the staff are friendly. It is close to Dubai metro and Dubai Mall.

By on Jul 1, 2014

4

online reservation

BusinessTravelers

The hotel did not find the reservation that I have made, but after more than half an hour they fixed the problem by upgrading my reservation.

By on Jun 18, 2014