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Carlton Downtown

4.0 out of 5.0
  • Walking distance to Dub...
  • Free WiFi and wired Int...
  • Free valet parking
  • Onsite dining

Recent guest reviews

Everything from the customer service to the room cleanliness was exceptional. That with the location and view from the hotel makes this one amazing hotel.

Nice hotel close to the biggest mall of Dubai. Staff is very friendly. The best part of the hotel is the roof top pool, you have spectacular views from the roof top. Room was very clean, the bed and pillows were very comfortable. Will give five star for the house keeping staff. The breakfast was excellent but paid one.

we very enjoyed our stay. Staff very friendly and helpful.

The hotel has so much going for it but the service needs to improve. They wanted to charge for ice requested which can be purchased for peanuts. The location is fantastic and the view from the top is amazing but given the competition in Dubai it needs to buck up

Best service from one staff, Anastasia, who is in charge of guest relations. She is the most wonderful, most caring, nicest and sweetest person I have ever met with the experience of a special and personal caring service from her. All other staff were pleasant, professional, and friendly.

The location was convenient to a variety of venues in downtown Dubai. Room was quite pleasant and comfortable.

Very good value, great location, close to metro, Dubai mall and Burj Khalifa

Good stuff and cleaning room , in the center on town , very close to Dubai Mall and Burj El khalifa , that will be my hotel in the next visit to Dubai

It's a good value for its rate. Location is very convenient for downtown travelers. Reception team is very helpful and understanding. Breakfast is not too good nor bad. Rooms very clean but the hotel needs refurbishment anymore.

The room had some electrical issues, but the service and amenities were excellent.

I stayed four night during my visit to Dubai with my parents. They had all the amenities (at least the ones I cared about) that they promised on their website. Hotel staff were very helpful and polite. Rooms were clean and housekeeping requests were promptly addressed. The location of the hotel is great. Stone's throw from Dubai metro and a short ride away from the Dubai Mall (which I ended up visiting more than once), it is conveniently located close to a number of eateries for quick munches. I see no reason not to revisit Warwick Dubai again.

I only stayed here for 1 day, I had a stopover on my way home & booked this hotel. It is very nice inside & the staff was very helpful. I like this hotel because I didn't get charged some ridiculous amount for a deposit, however you will be asked to pay a deposit for the mini bar around $200 AED & a tourism fee. It is very close to the train station so save yourself some money & take it from the airport. I paid $40 AED when I took a cab when I only paid $17 AED using the train to Financial Station. The room on the 22nd floor was very cute, you have a living area, small desk, 2 separate restrooms, & a bedroom with ample closet space. Also had a good view of the Burj Khalifa. You will need to keep your door access card in the slot at the door for lights to stay on oh & there's even a door bell! Staff was very, very helpful! So if you don't want to pay a deposit I recommend this hotel many other hotels charge a refundable deposit so make sure you read all the notes.

The cost of the hotel was not too bad. The facility itself could use some updates...specially the carpets. The room service cannot even rate as we never received what we requested after 45minutes.

On my last trip to Dubai I stayed in 5 different hotels and this one comes in place 4. The staff is only doing their job, they are not nice but not rude either, The room was ok, but really for the area it doesnt worth the fares they are charging. Room service food was not good, the hamburgers were tasteless.They need to improve to compete with other hotels in the area.

Nice hotel location and services. Will definitely come back.

I booked 2 rooms for my family and got updated to a family suite with 2 bedrooms for free. That was a pleasant surprise. We were on 32 floor and the view was great!!. I woke up with Burj Khalifa outside my bedroom window. The other side of the room was the ocean view which was also beautiful. The room was spacious. The master bedroom was huge and comfortable. Super king size bed that seemed like 4 people can fit in it easily. There was also additional room that you can turn into the third bedroom if need be. The hotel location was convenient, it's only a few minutes walk from the metro financial center station. There is a rooftop with bar and pool, very windy and beautiful. I also like the little coffee shop on the first floor which serves coffee and delicious bakery. The price is not horrible, but might take a while because there's only one staff most of the time. Overall, my experience was wonderful with the hotel, absolutely worth the price.

Booked a corner suite overlooking the Burj but was infact a suite with corner window view of the Burj and the rest of a car park . Suite was huge but bedroom was small with the smallest kingsize bed I have ever slept on and mattress was uncomfortable although I am 6ft tall bed was really uncomfortable.Roomservice was good with great food . The air conditioning unit seems to be housed in the bedroom (who's idea was that?) which gives a constant humming noise . Bathroom was shabby looking and the bidet pipe holder had brown marks all over which was unacceptable.personally unless you need to stay in the financial district then spend your money else where

It took them 9 hours to put me in the "WRONG ROOM". Staff was so inconsiderate if you would understate it. No body cares and every time you ask for a manager whom ever you're talking to would say. "I am the manager". If you ask for something at the end of a shift you would get the lie that they are on top of it and they do nothing. Really bad and not worth the money as I visit Dubai every couple of weeks and this is the worst place to stay at.

It is new hotel and the staff are friendly. It is close to Dubai metro and Dubai Mall.

Sheikh Zayed Road Dubai

Hotel highlights

  • Walking distance to Dubai International Financial Centre
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Trade Center within a short walk of Dubai International Financial Centre, Carlton Downtown is within a mile (2 km) of other popular sights such as Dubai Mall. This 357-room, 4-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.


Dining

Relish the international cuisine at Bayty, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

An LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and pillow menus, and the bathroom offers a soaking tub, a hair dryer, and designer toiletries. Other standard amenities include a sitting area, a minibar, and a coffee maker.


Property features

Guests of Carlton Downtown enjoy a full-service spa, a nightclub, and an outdoor pool. There's free valet parking, and an airport shuttle (available 24 hours) for AED 157 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this spa hotel include a health club, a sauna, and an outdoor tennis court.

Room options

Deluxe Two Bedroom Suite

Queen 2 | Sleeps 5

Premium One Bedroom Suite

King 1 | Sleeps 4

Premium Suite, 3 Bedrooms

King 1 | Sleeps 7

Premium Two Bedroom Suite

King 1 | Sleeps 5

Guest reviews for Carlton Downtown

Everyone (12) Couples (1) Business (2) Students (1) Family (3) Friends (1)
1
Everyone

By on Apr 7, 2019

Review comment responded on Apr 30, 2019

Dear Valued Guest, We would like to thank you for choosing to stay at Carlton Downtown Hotel. We appreciate your rating and would like to make our sincere apologies for any inconvenience caused to you during your stay. Also, we are hoping that you could give feedback as to why we did not reach your full satisfaction as seen on your ratings. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

5
Everyone

Everything from the customer service to the room cleanliness was exceptional. That with the location and view from the hotel makes this one amazing hotel.

By , from Salt Lake City, Utah on Oct 14, 2018

Review comment responded on Oct 17, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

5

great hotel in the downtown district.

Everyone

Nice hotel close to the biggest mall of Dubai. Staff is very friendly. The best part of the hotel is the roof top pool, you have spectacular views from the roof top. Room was very clean, the bed and pillows were very comfortable. Will give five star for the house keeping staff. The breakfast was excellent but paid one.

By on Jul 16, 2018

Review comment responded on Jul 25, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

5

excellent

Everyone

we very enjoyed our stay. Staff very friendly and helpful.

By on Mar 14, 2018

Review comment responded on Mar 15, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

4

decent hotel close to metro

Everyone

The hotel has so much going for it but the service needs to improve. They wanted to charge for ice requested which can be purchased for peanuts. The location is fantastic and the view from the top is amazing but given the competition in Dubai it needs to buck up

By , from Karachi on Feb 25, 2018

Review comment responded on Feb 26, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

5

great hotel!

Everyone

Best service from one staff, Anastasia, who is in charge of guest relations. She is the most wonderful, most caring, nicest and sweetest person I have ever met with the experience of a special and personal caring service from her. All other staff were pleasant, professional, and friendly.

By , from Yanbu, Saudi Arabia on Feb 22, 2018

Review comment responded on Feb 24, 2018

Dear Guest, We thank you for choosing Carlton Downtown and we are looking forward to welcoming you back in Dubai in the near future. Your Sincerely, Hosni Abdelhadi, CEO, Carlton Hotels &

4

great package deal in good location in dubai.

Business Travelers

The location was convenient to a variety of venues in downtown Dubai. Room was quite pleasant and comfortable.

By , from Morocco on Feb 14, 2018

Review comment responded on Feb 15, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

5

great downtown location

Everyone

Very good value, great location, close to metro, Dubai mall and Burj Khalifa

By on Feb 14, 2018

Review comment responded on Feb 15, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

5
Everyone

Good stuff and cleaning room , in the center on town , very close to Dubai Mall and Burj El khalifa , that will be my hotel in the next visit to Dubai

By on Jan 13, 2018

Review comment responded on Jan 17, 2018

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

3

good location good value

Everyone

It's a good value for its rate. Location is very convenient for downtown travelers. Reception team is very helpful and understanding. Breakfast is not too good nor bad. Rooms very clean but the hotel needs refurbishment anymore.

By , from Istanbul on Nov 8, 2017

Review comment responded on Nov 11, 2017

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.