- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
- The following credit cards are accepted: American Express, Mastercard, and Visa.
- Debit cards aren't accepted.
- Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.
- This property uses eco-friendly cleaning products.
- Onsite parties or group events are strictly prohibited.
- Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Personal protective equipment, including masks and gloves, will be available to guests.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
- Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
- Enhanced food service safety measures are in place.
- Each guestroom is kept vacant for a minimum of 24 hours between bookings.
- This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
- The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
- This hotel provides transfers from the airport (fees apply). To make arrangements, contact the property with arrival details on arrival, using the phone number on your booking confirmation.
- Pool access available from 8:00 AM to 10:00 PM.
- Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
- Registered guests are the only ones allowed in guestrooms.
- Long-term renters welcome.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No alcohol is permitted at Al Bandar Rotana.
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Dear Mr. Umar, Thank you for sharing your feedback after your stay with us at Al Bandar Rotana and Al Bandar Arjaan by Rotana. We greatly appreciate receiving your kind comments. We will for sure let our colleague Mina from Front Office to know that you are pleased with his services. We look forward to welcoming you back in the near future, rest assured that we would continually provide you with the best services and personalized care at all times. With best regards, Trimalesh Tippaya Guest Experience Coordinator