Best Western Plus Clos Syrah4.0 out of 5.0
Recent guest reviews
We needed an over night stop on our travels and were very pleased with this choice. Extremely well presented. Smart and clean. Easy to find with easy parking on the edge of Valence. Great value for money
A very comfortable room, on the edge of Valence, with a pool. Our booking had mysteriously vanished, but as it was just for a night, the friendly and helpful receptionist found us a room. It was very clean and had a balcony with table and chairs. Kettle, tea and coffee were available - but no milk-and a small safe. No fridge. Pool was clean and inviting and breakfast good.
Whilst staying here we encountered several problems that made us unlikely to stay here again. Upon arriving at our room the door was already open and the key that we had been given by reception didn't work. We returned to reception and were given a new key that thankfully worked. However when we then went into our room there were hairs in the bathroom shower and sink and crisps all over the floor which didn't suggest a high level of cleanliness but given an extremely long journey we decided to just let it go and settled into our room. Unfortunately two of the plug sockets in our room didn't work at all and the door onto the balcony area didn't lock which was a little disconcerting but we worked around this as we were only there overnight. Although we were left equally unimpressed by the breakfast the next morning; neither of us are fond of sugary cereals and yet there only seemed to be options with copious amounts of chocolate involved. The coffee machine appeared to be constantly breaking (a request for a coffee from it produced a pink foam substance) and there was a noticeable lack of spoons of a reasonable size which left us eating out of yogurt pots with soup spoons. The hotel itself felt slightly unfinished with exposed concrete in places, unfinished skirting boards and banisters which, for the price you are paying you wouldn't really expect. On a more positive note the swimming pool was lovely as were the staff at the restaurant who were incredibly attentive and helpful. Personally I wouldn't recommend this hotel as I don't feel it lives up to the level of service Best Western usually provides, there were just too many problems with our room for this to be a comfortable, stress-free stay. If you are staying here, avoid the breakfast but make sure to try the restaurant and the swimming pool!
I spent two nights at this hotel. The reception staff were very accommodating (given that the place was very busy on night 1) and we changed rooms until we found one that suited (third time lucky!) Some of the rooms have undergone a serious refurbishment, however we preferred one with a terrace leading onto the garden. The garden has a nice outdoor pool, loungers and natural shade from an exotic variety of trees. The bathroom was a little tired, but I sure they'll get round to doing it up soon. There is a generous spread for breakfast (although the industrial type reheated pain au chocolats/croissants were awful. The coffee comes from a vending type machine and was not good. Good choice of local fruit juice,jams, spreads etc.. First night at the restaurant we were very disappointed by the food (the fish was overcooked and the raviolis were cold and rubbery... the desserts we ordered were strange to say the least. Not impressed at all. On the second night we asked the advice of a very courteous waiter to guide us in our choice... we were not disappointed as he agreed to supplement the dish we wanted with some side orders, the desserts he recommends were very good. We didn't feel that we had eaten in the same place. All in all after our initial disappointment we had a good weekend and I would recommend this to any wishing a quiet break and also recommend you talk to the waiter about your food likes/dislikes as they are very accommodating. The staff are friendly an welcoming
Tucked away close to major highways. There was construction in one wing but the hotel operated as normal. Very clean room, helpful staff. The restaurant is excellent. Wonderful food and service. The outdoor dining area is very charming..
Stayed one night for business in the area. Pictures on the website are misleading, and the notice of the construction must have been written in small letters. Construction DID NOT start at 9:00am, I was awoken at 7:30 AM. Could not even make a call from my room after this time as it was too loud. It was very warm during my stay and the air conditioning in my room, as well as my associates room, could not be adjusted. I had to keep the blinds closed to try to keep the heat out. Ate at the restaurant and was not impressed. Foie gras was completely overwhelmed by a pile of powdery crumbs of some sort and and overly citrus sticky sauce, could not even taste the foie gras. Fish dish was just ok; soggy, not crispy skin, and it seemed previously frozen for quite some time as it was actually a bit rubbery. At least a few stars for the staff who were very nice. Otherwise I would avoid this hotel.
A rating of "Terrible" is putting it mildly. On arrival, even though I had paid in advance for our room, I was told that there was no record of my booking and that no rooms were available. We eventually negotiated a room but we were woken at 7.45am by the noise of maintenance work which continued for 2 whole days; in fact on both nights this went on until after 11.30pm. I left for a business meeting in the morning only to be called by my partner who informed me that a builder had been leering at her through the window of our room; when she reported this to the hotel receptionist she was met with a shrug and a chuckle, the response being "well what do you expect, maintenance!". Only when complaining directly to Best Western head office was anything done about this; work stopped, the builder miraculously vanished and a new room was allocated. The noise level in the new room was also intolerable. The hotel website showed imagery of a large pool and outside bar area. This attracted us to this hotel. On arrival we realised that this bar/pool area has not even been built! Each time we left the hotel, on our return we found that our keycard did not allow reentry to our room. The phones did not work once throughout our stay. The lounge area was closed during the whole of our stay. The "24hour bar" was closed when we asked for a bottle of wine one evening at 9.55pm. I requested a taxi and was told it would take 45 minutes to check availability; I called a taxi directly and it arrived within 15 minutes. On our final night no toilet paper was provided in our room and no one was manning the reception desk. When we finally checked out, there was an eight year old boy sitting behind the reception desk. I have now stayed at three different Best Western hotels, one in the U.S., one in the U.K. and this one in France; I have yet to have a positive experience with this chain and will not be using them again. I urge you to do the same.
I am currently still staying in this hotel but hopefully not for much longer! We booked a room and were told we had a view. Please see the attached photos to see what a joke that actually is. I am sat in my room with the curtains closed as the workman on my balcony seems to think it's fine to look in on me in bed! I cannot use the balcony at all as it is covered in debris. There has been loud and consistent banging as late as 12 last night and started again this morning. They are next door, outside the window and in the roof above my room. I have been down to reception as ask if we can move rooms and to complain about a man looking in on me and the woman actually laughed in my face, shrugged and said 'renovations!' That is it. No apology, she didn't even look to see if there were any other rooms. I am sat here in tears waiting for my partner to come back from his business meeting and then we will leave. I can't go anywhere as there's no where to go around here. Oh and the phone doesn't work. Avoid if you actually want to sleep and relax and if you don't want to be laughed at for complaining in being looked at by a French workman through your balcony window! I have never had such a miserable stay in any hotel ever, and we go to a LOT because of my partner's job!!
This was our last night in a thirty day trip and we were eager to get home but didn't have the energy for a long haul from Dijon so we decided to cut the trip and spend the night in Valence. I called for a reservation and got directions. Over the phone the service was excellent and it was just as good when we arrived. The hotel is off the A7 in a quiet neighbourhood with excellent parking. Our room was medium size, very comfortable, with excellent a/c and easy reliable wifi. The shower is large and very easy to use. The hotel restaurant is excellent value. Good service, nicely presented plates, well prepared. I had a oven roasted daurade and my wife had a very good lamb rack. Open wines feature some of the best wines in the Rhone. We heartily recommend this hotel. Whitebeard83
This was a great hotel only let down slightly by the check in. When we arrived after a long motorcycle ride the staff saw we were waiting at reception but were busy with the restaurant which seemed to take priority. We were passed two or three times without any acknowledgement, a simple hello we will be with you shortly would have done We didn't use the resturaunt as we only wanted a snack so we had to go and find a fast food place The room was very nice, great aircon and the bed was amazing, I have to say I could have slept until noon. Checkout was the opposite of our check in, super friendly and helpful and couldn't be more help. Overall not much close to the hotel but if your heading down south or across France it's perfect for a stop
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 322 reviews