Peppers Carrington Resort4.0 out of 5.0
Recent guest reviews
was house hunting in the area and stayed last minute at carringtons. lovely estate, large gardens , view over the ocean. very calm and peaceful. was staying in 3 bedroom town house, superbly furnished. lovely staff brought around firewood for open fire place. terrace and balconies towards the ocean- was ready to move in forever. The only reason I did not give 5 stars is, that the neighbours came hone at 1pm and banged around so much I was basically up all night. Not soundproof walls, which is a shame. location, view and rooms fabulous! Staff amazing otherwise.
After a day of travel in the Northland region of NZ... i decided to treat myself.. Have just eaten most delicious seafood meal of prawn starter and salmon main.. washed down by a very delicate Chardonnay which comes from the local vineyard... wonderfully presented by the staff who were most welcoming.
We were 50/50 about staying as we read some bad reviews, but we liked the response of the hotel and decided to risk it. Wow the room was great, really good and having travelled the world we love critiquing places. The staff were warm and really friendly. They had a new chef of 3 weeks and the food was superb almost as good as the wonderful waitress who looked after us with warmth and humour. We had a night swim in the heated pool and soak in the spa under starlight, a really great private space. It was great value for our stay and a wild walk to the beach in the morning instead of golf suited us well. Finished off with a lovely brunch with the sound of laughing and nice staff in the background. Definitely coming back.
I have visited Peppers a number of times on various tours and more often than not i have walked away shaking my head wondering how they could get things wrong, the location, the lodge, the golf course are all spot on its just the lack of pride in the place that has been frustrating The front of house staff quite simply should not be there, they are obviously from places far away and have no idea or understanding of hospitality how things usually happen in Northland, the total lack of empathy and understanding exhibited towards my group and myself was dumbfounding - the staff seemed more interested in trivial details as opposed to fixing the number of issues (afraid there were a few) The shining light was one of the local girls who was serving in the restaurant, she saw the situation and did what makes northland great, she simply got things done, between her, her sisters and the kitchen staff the experience went from forgettable to unforgettable. The lodge accommodation is great, very spacious rooms and all the facilities you need, there was something about waking up with the sun streaming through the large windows and looking out over the golf course that made the horror's of dealing with the front desk and front of house management dissipate I honestly thing that with the right people doing the right jobs this place could be something special, however until they realise this i would say if you are in the area then consider staying beach side at the local holiday park which was a real gem of a find I still rate the golf course and one of the best kept secrets in New Zealand golf, i only hope the owners keep up with the increased focus they have obviously put into the course as each time i head up it seems to get better and better
We live just over an hour from the resort and this was our 4th visit and we will return again, hence we clearly like it for a 2 night stay. My wife & I choose to stay in the villas which are a few mins drive by car from main building. Villas are self contained with 2 large bedrooms and one single, reasonable sized lounge/dining with kitchen. Integral garage for car. Absolutely perfect for a family of 5. If we were scoring on its breathtaking location, views from the villa, tranquil atmosphere and golf/grounds upkeep - this scores 5 out of 5. The surrounding area and beaches are outstanding, we borrow the resorts bicycles to explore, we walk, we play tennis. We have enjoyed lunches in the winery although closed this visit (their 2013 Chardonnay is highly recommended) and dinners in the main building. Food on the whole is very good although the dinner menu is extremely limited at $70 for a 3 course menu with a choice of only 2 items per course. The dessert options were very basic, Sticky Toffee Pudding or Cheese, then to be told they didn't have enough Sticky Toffee left was clearly very surprising considering the limited selection. Service in the restaurant was friendly and efficient. What's letting the resort down - limited availability of experienced staff and general senior management are noticeable by their absence. Property is in a period of flux, ambitious future development plan may explain reluctance to invest in simple general maintenance, broken curtain tracking, heavily scratched door, rip in sofa material, bird soiled deck furniture - for these reasons our 5 of 5 reduces to a score of 3
We stayed at Peppers in February this year, as part of a holiday to NZ. I am a local to a Northland, and my wife is from overseas. It is fair to say I was more than disappointed, and embarrassed of what was marketed as a luxury escape. We arrived at check in (2pm), however were informed that our room wasn't ready. I asked if there was anything to do, which we received a brash response about a beach being down the road, and to come back 40 minutes later. We returned 40 minutes later, and were given a room key, and sent on our way. We couldn't find our room, and were shown to it by a very friendly Indian man, prior to this we had been dealing with a rude Asian woman at the reception. Our room didn't have toilet paper or coffee, and looked directly onto a carpark, where we could hear each golf cart come and go. Needless to say this wasn't the luxury we were expecting at $300 per night. The swimming pool was great, tennis court not so much. The next morning at breakfast, we ordered, waited 30 minutes, followed up with our order, waited another 15 minutes, and ended up waiting an hour in total (following it up a few times in the middle.) it took over an hour for us to receive no food (eggs benedict and a full breakfast) despite other people arriving after us, and being served before us. We vented our complaints at check out, but there was no one available to deal with it. We ended up working out compensation for breakfast with management via email. The room was $300, and breakfast another $50 odd on top of that. This is a premium price, for a well below premium experience. We will not be returning, and I do not recommend this "resort."
We stayed with a golfing group of 16 for two nights and some golf. The villas are some distance from the dining room , but the staff obliged by picking us up and driving us to the dining room The villas are for two couples and are well appointed but not well serviced We had a bed not made, gloves from the cleaners on the floor, which is not a good first impression. These were attended. There was confusion when we booked in as we were told that no booking had been made fro our second night's dinner, which had been arranged (we thought) at the nearby winery. The management staff were rude and uncooperative until they relented to assist us. They gave us a bottle of wine per couple to apologize for their poor service.And we did eat at the winery the second night The breakfasts were buffet and very good. The wait staff were all excellent and assisted to make the stay more pleasant.The golf course is beautiful and worth the trip I think they need to sort out the management.
We have stayed at Carrington more times that I can remeber under previous ownership over extended number of years and this is the first time stayed with new owners and we were very disappointed. We hade made special arrangements for our party of 5 for our daughters 21st birthday. This was her very favourite resort of the very many we have stayed at. We arrived to discover areas of the grounds overgrown, building guttering full and overflowing with debris from trees. Staff more pre occupied with how many $$ extras $$ they could add to our account "before" we got keys to our Villa. Arriving at our Villas we were greeted with a shower not clean and with cleaning liquid around the bottom, the shower head off and the water trap removed. The window ledges were dusty and had mould and grim in joints, dirty ashtray on the exterior deck table. We had booked a golf cart specifically to take the drive to the beach for photographs to be taken by a photographer we had hired separately. The resort was fully aware of this but failed to advise the track to the beach was soo unsafe due to poor maintenance as to be unusable meaning we could not take the photographs we had planned. When we checked in on Friday we spoke with both the front office staff and chef to arrange a dinner time and location in the restaurant for the best views and agreed these details to find two hours before dinner we could not have that location because the owner of the resort who was in house from china had invited a chineess delegation of 40 people to dinner and we could not have our pre booked dinner or location. We were offered a "members" location and had to contend with eating our special dinner off "bar leaners" and serve ourselves our own drinks. Our meals were all cold as they had to be delivered from the main kitchen in a difference location and we waited more than 1/2 hour on many occasions just to get a glass refill of champagne. There was not even a single cocktail available and no cocktail list. This resort was previously owned by overseas investment and was managed and maintained to the highest degree... The new owners of this resort are also from overseas, but of different culture and display everything negative many worry about when assets fall into overseas ownership.
Husband I decided to come up here for the first time for a a weekend of golf - Stayed in a lodge room with an amazing view out over the golf course in one direction, and then towards to ocean in the other direction. Rooms are massive and really well appointed. The golf was great, staff at the pro shop were very helpful and accommodating. Also went up to the winery for lunch one of the days and that too had an amazing outlook and very helpful staff. Would definitely stay here again. The only reason it isn't a 5 star review is that the restaurant and bar seem to close quite early which can be a bit tricky as there isn't anything else really close by as an alternative. Having said that though when we got to the restaurant a bit late without realising they were about to close up the staff did their best to accommodate us.
I am surprised by a number of negative comments on this resort. Four of us stayed at Carrington this week for two nights in the villas, which were clean and comfortable with great views over the golf course and sea beyond. The golf course was in good condition and enjoyable to play. On both nights we dined in their restaurant. Food was excellent, the staff most friendly, and the ambience good. Buffet breakfast on the first morning was a bit ordinary, but the second morning we had an excellent al-la-carte selection. We also had a pleasant drink in the winery, with the staff willing to keep the place open for long enough after the designated 4pm closure for us to enjoy a bottle of rose.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Merita, Peppers Carrington Resort is adjacent to Karikari Estate Winery and within a few miles (5 km) of Tokerau Beach. This 24-room, 4-star hotel has a golf course, a winery, and a restaurant. Matai Bay Beach is also 2.9 mi (4.6 km) away.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 8 AM to 10 AM.
All 24 air-conditioned rooms provide patios, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free newspapers, phones, and ironing boards are also standard.
Guests of Peppers Carrington Resort have access to a golf course, a winery, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for NZD 60.00 per person roundtrip. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a fitness center, outdoor tennis courts, and free WiFi in public areas.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 128 reviews