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Hotel Serena Palace

Property class: 3.5

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Exclusive Suite | Minibar, in-room safe, desk, laptop workspace
Exterior
Reception
Interior entrance
2 bars/lounges

Reviews

5.0 out of 10

Popular amenities

  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
Bali, Boulevard de la République, Douala, Région du Littoral
  • Place, Cathedral of Saints Peter and Paul
    ‪10 min walk‬
  • Place, Eko Market
    ‪15 min walk‬
  • Place, Espace Doual'art
    ‪16 min walk‬
  • Airport, Douala (DLA-Douala Intl.)
    ‪6 min drive‬

Room options

View all photos for Room

Room | Minibar, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room

Room | Minibar, in-room safe, desk, laptop workspace

Room

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Studio

Comfort Studio | Minibar, in-room safe, desk, laptop workspace

Comfort Studio

  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Douala

Located in Akwa II, Hotel Serena Palace is a leisurely stroll from sights such as Cathedral of Saints Peter and Paul and Espace Doual'art. This 60-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Cathedral of Saints Peter and Paul - 10 min walk - 0.6 miles
  • Eko Market - 15 min walk - 0.8 miles
  • Espace Doual'art - 16 min walk - 0.9 miles
  • Douala Maritime Museum - 19 min walk - 1.1 miles
  • Port of Douala - 2 min drive - 1.1 miles

Getting around

  • Douala (DLA-Douala Intl.) - 7 min drive

Restaurants

  • ‪Mc Cofee - ‬6 min walk
  • ‪Mc Burger - ‬4 min walk
  • ‪Black & White - ‬10 min walk
  • ‪CAFE TREEHOUSE - ‬16 min walk
  • ‪Caf'Art Bali - ‬6 min walk

About this property

Hotel Serena Palace

Guests staying at Hotel Serena Palace enjoy free WiFi in public areas, a terrace, and a TV in a common area. You can take advantage of free parking, along with a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer free toiletries and toothbrushes and toothpaste. Minibars, coffee makers, and free local calls are also available. Bathrooms are shared.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to midnight on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: XAF 6,000 for adults and XAF 6,000 for children
  • 2 bars/lounges
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • TV in common areas

Family friendly

  • Dining table

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shared bathroom
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: midnight; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 2.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for XAF 8.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: XAF 3000.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately XAF 6000 for adults and XAF 6000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: XAF 8.0 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
  • Check-in: midnight
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds.
  • This property accepts credit cards and cash.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Hotel Serena Palace Douala
Serena Palace Douala
Serena Palace
Hotel Serena Palace Hotel
Hotel Serena Palace Douala
Hotel Serena Palace Hotel Douala

Frequently asked questions

Are free cancellation options available at Hotel Serena Palace?

Hotel Serena Palace offers free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What's there to do near Hotel Serena Palace?

This hotel is situated in Akwa II within a short 11-minute walk of Cathedral of Saints Peter and Paul and also 16 minutes on foot from Eko Market. You'll also find Port of Douala and Douala Grand Mall within a short drive.

Is parking available on site at Hotel Serena Palace?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Serena Palace feature a casino on the premises?

No, Hotel Serena Palace doesn't have a casino.

Will I find an indoor pool at Hotel Serena Palace?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Serena Palace?

There are many amenities for couples at this hotel, including champagne service as well as a restaurant and proposal/romance packages.

Does Hotel Serena Palace have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Serena Palace have a restaurant that serves breakfast?

Yes, Hotel Serena Palace serves buffet breakfast each morning for a surcharge from its restaurant.

Will Hotel Serena Palace allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Serena Palace.

Does Hotel Serena Palace have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Serena Palace?

The closest major airport to Hotel Serena Palace is Douala (DLA-Douala Intl.), which is 4.3 mi away (7 minutes by car).

Are there rooms with balconies that I can book at Hotel Serena Palace?

No, you won't find guestrooms with balconies at Hotel Serena Palace.

Hotel Serena Palace Reviews

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 1 out of 2 reviews
Rating 6 - Okay. 0 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

5.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

8/10 Good

Robert, Rochester NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and the service are good The restaurant is good
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai payé et j'ai jamais dormi dans l'hôtel on m'a refoulé disant que vous ne les payé pas j'exige un remboursement.
Stayed 1 night in Apr 2019

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