Mercure Hotel Dortmund Centrum4.0 out of 5.0
Recent guest reviews
Something positive for the start: - reception staff was very friendly and helpful, thank you! - mattress was new and very good That said, the last time I had a more depressing hotel experience was in Cuba. The first room offered had a smell of mold, mixed with room refreshener and was so horrible that I asked to check an alternative. The second room was smelling fine. There was a huge gap at the bottom of the door, so you could ear *everything* on the corridor (there were several meeting rooms in the corridor) and also had a clear illumination from the corridor lights for the night. Both the hotel and the rooms seem from the 80s or 90s, including furniture, paintworks, electrical fixtures. Touching the lamp at the bed that must be decades old and was slowly putting down its head when touched for me was the symbol for the entire experience in this hotel. The mess at the reception area with extension cables, random parcels and stuff that is usually in a cloakroom already tells you what to expect from the rest of the hotel. Everything seems in dire need of a total deep renovation, and even what was renovated felt horrible. Who wants washable flexible paint on the walls of the guest room corridors of a four star hotel? Probably nobody except for the company accountant. For this you can just as well go into a hostel and have a better feeling. Having lots of great experiences with Pullmann and Novotel hotels, I was unaware that something like this could happen in a Mercure hotel. Will stay away from the Mercure brand for the future and be careful about Accor hotels in the future.
Clean, basic hotel with friendly service. Location middle of everything. Wifi doesn't work at all. Bf was ok, but awful price (€ 18)...luckily they got 'buy 2, pay 1'-promotion. Bed and bathroom was very comfortable!
I stayed on the 4th Floor Room 411; arguably the smallest room in the hotel. despite its small size the room was well furnished (if you like sleeping in a narrow bed). The only real negative was the en-suite bathroom. This contained what can only be described as an oversized basin pretending to be a bathtub. There is no way I could possibly have fitted even with my knees around my ears. Thank goodness I only used the hand shower during my stay. The other, more disturbing, problem was the bathroom extractor fan was not working. I did report this during my 7 night stay but nothing was done to correct this. As a normal person with normal bodily functions it was regularly most unpleasant in my room due to the toilet odour not being exhausted. Small room with a nonworking bathroom extractor fan is not pleasant. Unfortunately I concluded that mine was not the only room affected by this lack of maintenance as the corridor servicing the end ?6? rooms regularly smelled like sewerage.
It was good to stay in Mercure Hotel Dortmund Centrum. It's very closed to central station. You can walk to central station 5-10 minutes. Rooms are good enough. Receptionists are excellent. Thaks for all.
The room was super comfortable, stylish, quiet, clean. The bathroom was perfect with a heater and a big shower. Also, this was the first Ibis hotel I stayed in Europe in which the air conditioner cooled. The cons: the internet was horribly slow and if you stay in a room number above 1000, you'll have to walk quite a bit to reach your room.
Nice hotel in Dortmund city center. Respect is cousin "Mercure Dortmund City" is much more expensive (especially the breakfast) and the services are more o less the same (here i paid 234 Euro for 2 nights breakfast excluded, against 259 Euro for 3 night at the City, breakfast included). Rooms are even smaller, the free Wi-Fi is very slow and i was expecting much more for that price. Cleaning services are quite ok, but rooms are not well soundproofed. The check-in was at 15, which in my opinion is not acceptable, and there is no dedicated parking (but like other Hotels), and the ones available are very expensive. Didn't try lunch or dinner. If i couls decide i would go for the Mercure Dortmund City because is cheaper and services are the same.
Good position for shops and markets, but we booked a twin and ended up with singles. The safe would not work, but no maintenance over the weekend! The breakfasts were very good, but you had to chase the few staff for tea cups etc. The doors along the corridor are fire doors, I realise, but too heavy to get through with a case. They speak very good English on the front desk. The showers/ baths were hot and powerful.
This is a very comfortable hotel in the centre of Dortmund. The rooms are clean and comfortable. Breakfast is excellent with a wide choice of hot and cold dishes to choose from. Staff are friendly and helpful.
The hotel is in the very center of Dortmund, near the mayor house, and at the walking distance from the central train station in Dortmund. From there there are good train and bus connections, including the bus for the Dortmund international airport. Near by is a very good pizzeria, La Osteria, with very friendly staff.
If you're looking for a good room for around €100 a night in the centre of Dortmund this is a sure bet. The rooms are a little small but very clean and free wi-fi. Standard breakfast fare but there's plenty of restaurants to go at if you step outside the hotel. Good and helpful welcome. I've stayed there a few times and will return especially for the location.
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
- 24-hour business center
Mercure Hotel Dortmund Centrum places you within a 5-minute walk of St. Reinold's Church and Marien Church. This 4-star hotel has 125 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center. It's in central Dortmund and also a short walk from Museum Ostwall and Theater Dortmund.
This hotel serves as home to a bar, along with a restaurant that specializes in local cuisine. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
All 125 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Coffee makers, free bottled water, and safes are also standard.
At Mercure Hotel Dortmund Centrum, guests have access to a fitness center, a sauna, and free WiFi in public areas. Self parking is offered for EUR 18 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include 10 meeting rooms, conference space, and a 24-hour business center.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 285 reviews