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Mercure Hotel Dortmund Centrum

4.0 out of 5.0

Recent guest reviews

So by misstake the hotel charged me twice for 1 breakfast. I only discovered this after arriving home (I arrived late at night and left early in the morning and did not have time to check the invoice). I guess this is just an honest misstake. BUT Now I tried for 10 days to get the Hotel to correct it, but there is no answer on any of the contact mails on the contact form they have on their webpage. 14EUR is not the end of the world, but I'll of course not use this hotel for any of my future work travelels.

It was our first visit to Dorthmund. I traveled with my two children.Our room was big enough for three people, comfortable,clean and had nice view. Location is great. We needed about 5 minutes to get most significant attractions and about 15 minutes to get railway Station.our room was cleaned each day. We'd like to stay there next time

Check-in slow - only one check in desk staffed. Ate in hotel restaurant. Poor service. Very slow. Not much choice. Wrong starter brought. Main courses not brought at same time and had to ask where my partner's main course was. Not much choice and not very appetising. Hotel room was fine.

Nice hotel, located as it says in the city centre. Modern clean and the staff were very friendly. The bar opens late and is a nice place to finish off the day. The bar staff were good, nothing was too much trouble.

The hotel is fine but on the day of checkout we were told the hotel would not store our bags after we had checked out. I have never stayed in a hotel which does not offer this service. The receptionist was very unhelpful regarding the matter. We stayed at the hotel for 3 nights, neither the hotel minibar nor restaurant stocked still water for any of these days.

To keep a long story short: This hotel isn't it worth. Do not book !!!. For their level of service, their rooms and their interior even the normal rate of 103€ per night way too expensive. You can book much cheaper hotels around which are providing better service but without the name "Mercure" even if you need a very central hotel. You want to know why? Read further: The breakfast buffet is great. The hotel is very central and you are directly at the market square of dortmund. The employees are mostly young but unfortunately show up vain endeavor. The toilet of single-bed rooms are partialy not accessible if you are used to visit a gym or if you like to eat. So you are always sitting halfway in the shower. They didn't informa about the building work in the lobby. So not even vain edeavor. Simply bad service. Last but not least they have no own parking lots. There are paid parking lots which have big signs which say "Mercure" but these are public by the city. The hotel won't take care, They don't tell you at check in. They tell you when you have to pay 18€ per day in coins and small banknotes, after you recognized that the ticket machine is not even giving you a possibility to pay without cash. Also they don't offer you the possibility to give you cash and charge it to your invoice, which would be the minimum of service. That is not even bad service. It is no service and that "you will tell the management" won't help somebody who hurries up to get 56€ for 3 days in coins and small banknotes to pay the ticket so he can leave the parking lot! Surely they only have that Mercure signs to gather additional points for the german hotel classification system. Last but not least the internet. They offer "free" internet. B&B is doing that too. for 60€ a night. But there I am able to use it. I have a good wifi connection but they are limiting the internet speed to less thann 500kb/s up and down. This kills even your company vpn connection and outlook. I am writing this review here via my personal hotspot via phone, because I wasn't even able to load tripadvisor. If somebody of the Mercures QM reads this: Learn that efforts are useless if you aren't showing up results! Especially if there would be uncomplicated ways to reach fast and statisfying results easily.

Nice Hotel, modern with a great breakfast. Good swimming pool and free WiFi. The rooms have a reasonable size and ate clean, only the carpet everywhere looks worn and filthy, needs replacing. Pity also that next year the prices will go up dramatically, otherwise this would be a good budget hotel if you have any function at the stadium or the hall.

Something positive for the start: - reception staff was very friendly and helpful, thank you! - mattress was new and very good That said, the last time I had a more depressing hotel experience was in Cuba. The first room offered had a smell of mold, mixed with room refreshener and was so horrible that I asked to check an alternative. The second room was smelling fine. There was a huge gap at the bottom of the door, so you could ear *everything* on the corridor (there were several meeting rooms in the corridor) and also had a clear illumination from the corridor lights for the night. Both the hotel and the rooms seem from the 80s or 90s, including furniture, paintworks, electrical fixtures. Touching the lamp at the bed that must be decades old and was slowly putting down its head when touched for me was the symbol for the entire experience in this hotel. The mess at the reception area with extension cables, random parcels and stuff that is usually in a cloakroom already tells you what to expect from the rest of the hotel. Everything seems in dire need of a total deep renovation, and even what was renovated felt horrible. Who wants washable flexible paint on the walls of the guest room corridors of a four star hotel? Probably nobody except for the company accountant. For this you can just as well go into a hostel and have a better feeling. Having lots of great experiences with Pullmann and Novotel hotels, I was unaware that something like this could happen in a Mercure hotel. Will stay away from the Mercure brand for the future and be careful about Accor hotels in the future.

Clean, basic hotel with friendly service. Location middle of everything. Wifi doesn't work at all. Bf was ok, but awful price (€ 18)...luckily they got 'buy 2, pay 1'-promotion. Bed and bathroom was very comfortable!

I stayed on the 4th Floor Room 411; arguably the smallest room in the hotel. despite its small size the room was well furnished (if you like sleeping in a narrow bed). The only real negative was the en-suite bathroom. This contained what can only be described as an oversized basin pretending to be a bathtub. There is no way I could possibly have fitted even with my knees around my ears. Thank goodness I only used the hand shower during my stay. The other, more disturbing, problem was the bathroom extractor fan was not working. I did report this during my 7 night stay but nothing was done to correct this. As a normal person with normal bodily functions it was regularly most unpleasant in my room due to the toilet odour not being exhausted. Small room with a nonworking bathroom extractor fan is not pleasant. Unfortunately I concluded that mine was not the only room affected by this lack of maintenance as the corridor servicing the end ?6? rooms regularly smelled like sewerage.

Olpe 2 Dortmund NW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • 24-hour business center

Located in Dortmund City Centre, Mercure Hotel Dortmund Centrum is within a 5-minute walk of sights such as Marien Church and St. Reinold's Church. This 4-star hotel has 125 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a fitness center. It's in central Dortmund and also a short walk from Westenhellweg Street and Museum Ostwall.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in local cuisine. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 125 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Coffee makers, free bottled water, and safes are also standard.


Property features

At Mercure Hotel Dortmund Centrum, guests have access to a fitness center, a sauna, and free WiFi in public areas. Self parking is offered for EUR 18 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include 10 meeting rooms, conference space, and a 24-hour business center.

Room options

Standard Room

Full 1 | Sleeps 2

Standard Room

Queen 1 | Sleeps 2

Standard Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 331 reviews