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The Westin Zagreb

5.0 star property
Luxury hotel with a full-service spa and a fitness center

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Photo gallery for The Westin Zagreb

Lobby
Meeting facility
Restaurant
Meeting facility
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Room service

Explore the area

View in a map
Krsnjavoga 1, Zagreb, 10000
  • Place, Croatian National Theatre
    ‪7 min walk‬
  • Place, University of Zagreb
    ‪8 min walk‬
  • Place, Ban Jelacic Square
    ‪15 min walk‬
  • Airport, Zagreb (ZAG)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed, City View

9.0 out of 10
Wonderful
(56 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

Deluxe Room, 2 Twin Beds, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, City View

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Smoking, City View

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Presidential Suite, 2 Bedrooms, City View

Presidential Suite, 2 Bedrooms, City View | Living room | 102-cm LCD TV with satellite channels, TV, pay movies

Presidential Suite, 2 Bedrooms, City View

  • 2045 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Westin, Junior Suite, 1 Bedroom

Westin, Junior Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Westin, Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Zagreb

Located in Donji Grad within a 5-minute walk of Mimara Museum, The Westin Zagreb is within a 15-minute stroll of Marulic Square. This 349-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Mimara Museum - 3 min walk - 0.2 miles
  • Croatian National Theatre - 7 min walk - 0.4 miles
  • University of Zagreb - 8 min walk - 0.5 miles
  • Ban Jelacic Square - 15 min walk - 0.8 miles
  • Zagreb Cathedral - 18 min walk - 1.0 mile

Getting around

  • Zagreb West Station - 10 min walk
  • Zagreb Airport (ZAG) - 26 min drive

Restaurants

  • ‪Cogito 2 - ‬5 min walk
  • ‪Krivi Put - ‬6 min walk
  • ‪Zrno Bio Bistro - ‬8 min walk
  • ‪Caffe bar Glembay - ‬4 min walk
  • ‪Godot - ‬6 min walk

About this property

The Westin Zagreb

Luxury hotel with a full-service spa and a fitness center
The Westin Zagreb features a full-service spa, an indoor pool, and a gym. Self parking is offered for EUR 20 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect 102-cm LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 20 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Shopping

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 17,222 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (45 inch wide door)
  • Grab bar near toilet (31 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 102-cm LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 10
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 30.00 per accommodation, per night
  • Dogs and cats only
  • 1 total pets
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 30 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 22 per person
  • Self parking fee: EUR 20 per day (in/out privileges)
  • Pet fee: EUR 30.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 10 (subject to availability)
  • Late check-out fee: EUR 10 (subject to availability)
  • Rollaway bed fee: EUR 30 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Westin Hotel Zagreb
Westin Zagreb
Zagreb Westin
Westin Zagreb Hotel
The Westin Zagreb Hotel Zagreb
The Westin Zagreb Hotel
The Westin Zagreb Zagreb
The Westin Zagreb Hotel Zagreb

Frequently asked questions

Is a free cancellation option available at The Westin Zagreb?

The Westin Zagreb offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

What can I see around The Westin Zagreb?

This hotel is situated in Donji Grad, just steps from Mimara Museum, and within a 10-minute walk of Ilica Street and Croatian National Theatre. You'll also find Zrinjevac and Zagreb Funicular less than a mile away.

Is there parking available at The Westin Zagreb?

Yes, parking is offered for EUR 20 per day with in/out privileges.

Is there a spa available at The Westin Zagreb?

There is a full-service spa available for guests to enjoy and services include mani/pedis, massages, facials, and body treatments.

Does The Westin Zagreb include a casino at the property?

No, The Westin Zagreb doesn't have a casino.

Is there an indoor pool at The Westin Zagreb?

Yes, this hotel has an indoor pool.

What do couples enjoy most about The Westin Zagreb?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and a bar.

Are there hot tubs at The Westin Zagreb?

No, but guests can enjoy a steam room at this hotel.

Does The Westin Zagreb feature a restaurant that includes a breakfast menu?

Yes, The Westin Zagreb serves buffet breakfast each morning for a surcharge from its restaurant.

Does The Westin Zagreb allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Westin Zagreb for a fee of EUR 30.00 per accommodation, per night.

Does The Westin Zagreb have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Westin Zagreb?

The closest major airport to The Westin Zagreb is Zagreb Airport (ZAG), which is 10.3 mi away (26 minutes by car).

Can I book a room with a balcony at The Westin Zagreb?

No, you won't find guestrooms with balconies at The Westin Zagreb.

Reviews

The Westin Zagreb Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 520 out of 1003 reviews
Rating 8 - Good. 303 out of 1003 reviews
Rating 6 - Okay. 116 out of 1003 reviews
Rating 4 - Poor. 33 out of 1003 reviews
Rating 2 - Terrible. 31 out of 1003 reviews

Reviews

10/10 Excellent

Anderson bebeto

Liked: Staff & service, property conditions & facilities
Everything was perfect
Stayed 3 nights in Aug 2025

8/10 Good

Daya

Traveled with family
Liked: Staff & service, room comfort
The stay was good. Ideal location but Hotel is old. Leaky toilet flush, worn out carpets and towels, ceiling had paint cracked, not enough free power outlets.
Stayed 2 nights in Aug 2025

8/10 Good

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, spacious rooms and a good location, 10 minute walk to the old city center..area around the hotel is okay just ignore all the graffiti
Stayed 2 nights in Aug 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great hotel in a lovely part of town walking distance to the center.
Stayed 4 nights in Aug 2025

10/10 Excellent

Zora

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in Aug 2025

10/10 Excellent

Jihye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Randy

Stayed 1 night in Jul 2025

8/10 Good

Salil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was exceptionally good. Room was spacious, quiet and clean with comfortable bed. Only reason to dock one star was the corridor leading to fitness facility at the hotel had strong smell of cigarettes. Hoping the hotel management does something about it for future guests.
Stayed 7 nights in Jul 2025

10/10 Excellent

Greg

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely upscale hotel. The pool in particular was fantastic. Also excellent 24/7 room service at reasonable prices.
Stayed 4 nights in Jul 2025

2/10 Terrible

Ebrahim

Disliked: Staff & service, property conditions & facilities
Location
Stayed 1 night in Jul 2025

10/10 Excellent

Marion, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Clark W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

Shara

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Great location - about a 15 minute walk from the city center. The indoor pool and gym are among the best I've seen at any hotel. We had a very good check in experience and the bed very comfortable. We also had a very lovely view of the city. We did experience issues with maintenance and a coffee machine - the main light was flickering, the air conditioner not working, the toilet was making a croaking sound. We were also promised a coffee machine with capsules, but our room only had a kettle and instant coffee packages. Everything was fixed, but the maintenance person left a mess on the floor and toilet and it took 4 requests to get our coffee machine (I don't know why a property like the Westin would provide any room with instant coffee packages). The hotel lobby and common areas are nice, but the rest of the hotel is very dated. The hallways smell musty, the carpets are very badly stained and ripped in some places as well as the wallpaper (at least on Floor 12). Our room was not very clean - stained carpet, dirty headboard, and very dusty. The hallways on the pool/fitness floor smell heavily of cigarette smoke. This could be a very beautiful hotel, but not up to Westin standards. An update and ensuring rooms are clean and in working order before checking in guests would make a big difference.
Stayed 3 nights in Jul 2025

10/10 Excellent

Juanita J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities and the staff were amazing.
Stayed 6 nights in Jul 2025

10/10 Excellent

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jul 2025

8/10 Good

Zoran

Traveled with family and small children
Liked: Staff & service, amenities
Central location
Stayed 1 night in Jun 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is very nice, the rooms are very comfortable. The location is not great for site seeing. The front desk person at checkin was very nice. I asked about parking, was told it was free and I was given a receipt to get in and out of the lot in the afternoon. The next day when I left I asked for a receipt to get out of the lot and the same person told me that it would cost 15 euro. I told her I was confused because the day before she said it was free. She then said she would ask her collegue, came back and told me they would give me the parking for free but were doing me a favor. I am a platinum member with Marriott, which they new.
Stayed 1 night in Jul 2025

4/10 Poor

Juan

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dated property with lack of proper maintenance. Worn and damaged carpet in room halls and inside rooms. Furniture inside rooms in very bad shape.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dragan

Great breakfast buffet, great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter, Gibsonia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, great room
Stayed 1 night in Jun 2025

6/10 Okay

Zachery

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Fine hotel, not 5 stars.

This hotel was fine but is definitely not 5 stars. It was quite expensive for a 2 twin room. The room is dated (not a big deal) but bell service was nonexistent. The bell person watched for 10 minutes as we loaded our bags onto a cart and push them through the lobby, then proceeded to ask if we wanted help pushing it up the elevator only - seemed as if they wanted a tip without helping with the heavy lifting and loading of bags. The pool area is part of a gym which is a private business not associated with the hotel. Crowded and had smell of sweat - not a 5 star experience. Breakfast was fine but need more coffee options at buffet - latte, espresso machine? The hotel has potential to be nice, but this is a 3 or 4 star and should not be considered 5 star at present.
Stayed 1 night in Jun 2025

10/10 Excellent

Sinisa

Stayed 1 night in May 2025

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