Good location for hotel, initial room was terrible odor of stale cigarette smoke, changed rooms without difficulty. Breakfast was not the best, possibly due to changes as a result of Covid. Staff friendly, could not use amenities due to Covid restrictions
Shuttle service was great. I was able to save money.
Clean, many amenities, good atmosphere. Great price. Decent area of town. Would definitely book here again.
Hotel had plenty of features. Some broken doors however, including an entrance that didn't need a key card to open made the place seem more run-down than it is.
The staff really stood out. They where all friendly and helpful. There is a bit of a problem rating the overall look of the place because of all the construction, But the inside was great. My wife thought it was a bit pricey. Overall though it was a clean hotel with great staff and a nice pool I liked it.
I booked this room for our family of 5 to go over to the Detroit area the night before a Tiger's Baseball game. The lobby and staff were wonderful. Everything was very pretty. Nice restaraunt, good food and excellent service. We had the breakfast buffet included in our room cost, but we decided to also eat dinner at Charlie's Chophouse right in the hotel. There was a pizza party going on somewhere in the hotel, so they told us our pizza would take a little longer. Not only did they let us go up to the soup & salad bar for free, they also gave us 25% off our dinner bill and were just very nice about everything. The pool was warm, the hottub was very nice! All in all a great value for a family of 5!
I found the hotel much as other reviews said. The deco was rather dated but overall clean. The hallways carpets are dirty and aged. The first night was fine but in the morning we went to the hotel breakfast....what a mess. Upon check-in we received coupons for a free breakfast. The breakfast was cold on the buffet meaning gel looking oatmeal..crusty eggs...undercooked hash browns, stale begals. We were asked what we thought and told the server who let the kitchen workers know and fresher food was brought out. It was better but it was not too busy for the staff to stay on top of that. The first night we went to the adult swim it was great just me and my significant other in the pool and hot tub. But on Saturday lord help me it was a mess. There were about 20 kids running ..screaming...splashing...about 10 kids in the adult only hot tub. We let management know they needed to do something so that all guests could enjoy the area. We asked 4 separate times the manager kept looking in the door and didn't do a thing! The security peeked in didn't do a thing..like ask parents to keep there kids in the kid areas only! There were also no towels in the pool area for almost 2 hours. We asked for towels many many times before we received. What I kindly refer to as the tiny sheets of sand paper known as a pool towel. There is nothing wrong with the hotel that can't be fixed. Holiday inn please hire managers willing to do there job and housekeepers who keep the laundry done.
lobby and conference rooms are very nice. rooms are old, falling apart, and dirty
Hotel was pretty good. Pretty clean and helpful staff. Only problem is that their WiFi signals in the rooms are weak. Other than that, all is fine. Would've given it five stars if it weren't for the weak WiFi signals.
We stayed at this hotel to go to a wedding reception a mile away from it. All the the staff was very courteous and helpful including the shuttle driver who took us to the reception and back. I would stay here again.
Hotel was very, very nice. has a king size room with a jacuzzi tub that was fabulous. Very clean room and a huge jacuzzi. Would recommend this hotel to others. Very pleased.
It is a nice spot. Could use some updating
The kids had a supper time in the pool. They especially loved that it was 9 feet at the deep end. The adults enjoyed the lounge with live entertainment and hot munchies. The room was small, but clean and comfortable.
Very nice!
I used this as a place to relax at the end of my out of town business trip.
This hotel offers all you need when away from home. It has dining, nightlife, a great pool area, clean and comfortable rooms.
This hotel is stuck in the 80's!
Holiday Inn Southgate (Detroit-South) places you within a few miles (5 km) of Heritage Park and Southland Center. This 3-star hotel has 160 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's centrally located in Southgate, connected to the convention center,8 mi (12.8 km) from Henry Ford Museum, and also 9.9 mi (16 km) from Greenfield Village.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Holiday Inn Southgate (Detroit-South)'s 160 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Fans, phones, and ironing boards are also available.
Holiday Inn Southgate (Detroit-South) features a nightclub, an indoor pool, and a fitness center. There's free parking, as well as a free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, free WiFi in public areas, and a conference center.
Good location for hotel, initial room was terrible odor of stale cigarette smoke, changed rooms without difficulty. Breakfast was not the best, possibly due to changes as a result of Covid. Staff friendly, could not use amenities due to Covid restrictions
Thank you so much for taking the time to respond to our survey. I noticed that you rated us a 1 out of 5 and I want to personally be the first to apologize. We strive to make each and every guest experience a 10! If you wouldn't mind sharing your concerns with us we can make sure that the issues are taken care of. We hope you give us another chance in the future to make a better impression! Thank Always, Chelsea.S
Shuttle service was great. I was able to save money.
Thank you so much for taking the time to post your response. We are so glad you liked the shuttle and we are so glad we were able to accommodate the shuttle service for you. We hope to see you again in the near future. Thank You, Chelsea. S
Clean, many amenities, good atmosphere. Great price. Decent area of town. Would definitely book here again.
Good Afternoon, Thank you so much for taking the time to post feedback on your recent stay with us! We are so glad that you enjoyed your time here, and will be sure to let the staff know that their work doesn't go unnoticed! We hope you have a fantastic week-and that we see you again soon!
Hotel had plenty of features. Some broken doors however, including an entrance that didn't need a key card to open made the place seem more run-down than it is.
Thank you for taking the time to post your review, we appreciate it very much. I just want to start off with apologizing for the inconveniences you have had during your stay. We do have security that is on property from 11pm until 7am! We also require keys for all entrances except for our main one. I will get with my management staff about why the back one was not locked at a certain time! Again i do apologize and we hope you give us another chance in the near future! With warm regards, Chelsea.S
The staff really stood out. They where all friendly and helpful. There is a bit of a problem rating the overall look of the place because of all the construction, But the inside was great. My wife thought it was a bit pricey. Overall though it was a clean hotel with great staff and a nice pool I liked it.
Thank you for providing us with feedback about your stay. We want to sincerely apologize about the construction around and outside of our hotel. We understand how frustrating that can be and we want to thank you for your patience. We promise the outcome will be worth it as we are always looking for ways to improve to better satisfy our guests. We are pleased to hear that you were satisfied with the cleanliness as we want our guests to always be comfortable. We hope you will choose our location again soon while you are in the area. Have a wonderful week. Sincerely, Larissa Rodriguez Front Desk Manager
I booked this room for our family of 5 to go over to the Detroit area the night before a Tiger's Baseball game. The lobby and staff were wonderful. Everything was very pretty. Nice restaraunt, good food and excellent service. We had the breakfast buffet included in our room cost, but we decided to also eat dinner at Charlie's Chophouse right in the hotel. There was a pizza party going on somewhere in the hotel, so they told us our pizza would take a little longer. Not only did they let us go up to the soup & salad bar for free, they also gave us 25% off our dinner bill and were just very nice about everything. The pool was warm, the hottub was very nice! All in all a great value for a family of 5!
I found the hotel much as other reviews said. The deco was rather dated but overall clean. The hallways carpets are dirty and aged. The first night was fine but in the morning we went to the hotel breakfast....what a mess. Upon check-in we received coupons for a free breakfast. The breakfast was cold on the buffet meaning gel looking oatmeal..crusty eggs...undercooked hash browns, stale begals. We were asked what we thought and told the server who let the kitchen workers know and fresher food was brought out. It was better but it was not too busy for the staff to stay on top of that. The first night we went to the adult swim it was great just me and my significant other in the pool and hot tub. But on Saturday lord help me it was a mess. There were about 20 kids running ..screaming...splashing...about 10 kids in the adult only hot tub. We let management know they needed to do something so that all guests could enjoy the area. We asked 4 separate times the manager kept looking in the door and didn't do a thing! The security peeked in didn't do a thing..like ask parents to keep there kids in the kid areas only! There were also no towels in the pool area for almost 2 hours. We asked for towels many many times before we received. What I kindly refer to as the tiny sheets of sand paper known as a pool towel. There is nothing wrong with the hotel that can't be fixed. Holiday inn please hire managers willing to do there job and housekeepers who keep the laundry done.
Thank you for taking the time to write your review. I am sorry that the first room you were in had an odor of cigarettes. We are a smoke free property and do try to deter this from happening in our rooms. The changes that we have implemented to our breakfast and amenities are directly related to the executive orders in our area. We are happy to announce that our pool is now back open along with our work out facility, with still a few restrictions. We hope to see you again in the future when things are back to normal.