Property itself and staff were nice. Issues with room were smoke alarm had been removed (just the base left), TV remote was intermittent, toilet would not flush properly, bathtub dripped constantly, and mold around bathtub where caulked. Hallways could have been cleaner but I do understand staff is short handed.
Met our need!
Rude staffing, paid for an executive suite and showed up to be told we couldn't hace that room, no reimbursement, paint peeling, carpet pieces coming up everywhere. The only good thing, the lady that served the breakfast was friendly.
During our stay I had bought a ice cream cake and had asked an employee to store it in the freezer for me for the birthday later on. Within a few hours one of the employees stole our cake and said sorry there’s nothing I can do. And that’s how it was left until we left. Very disappointed also the breakfasts and coffee was gone every morning
Nice clean property. Clean. However, no body at front desk on arrival or checkout
Nice clean rooms. Staff, breakfast areas are set up nicely to handle COVID safety.
The hotel was very new and clean. The room was well appointed and the tv channel selection was great. The bathroom had nice modern fixtures that made it feel like a higher end hotel.
We enjoyed our stay very much. The staff was very friendly and the breakfast was exceptional. With realizing you are under construction we were a little disappointed with the cleanliness of the lobby, hallways and elevator.
Friendly, professional staff. Clean, nice breakfast, very comfy beds.
Quick check in everything was clean but a little dated. They could really use some usb plugs and open outlets for electronics and phones.
The carpets in my room were filthy. The bathroom smelled like musty towels. I could tell it was the shower curtain that probably hadn’t been washed ever. There’s always a group right out front of the lobby smoking. There is never anyone at the front counter to greet you as the staff is in the back room chatting it up or they sit on a chair off to the side because they’re too lazy to stand and greet customers
Our 2nd stay at this location and we will be back in the fall.
hotel is conveniently located, friendly staff, comfortable rooms and decent daily breakfast.
Nice hotel, friendly staff, good location with WalMart right next door, a gas station with convenience store right behind it, close to major roads. Breakfast buffet was awesome and not your typical continental breakfast - yogurt, cereal, oatmeal, danish, waffles, toast, bagels, donuts, juice, coffee... but what made it exceptional was the hot items - eggs, sausage, bacon, biscuits and gravy. Downfalls were that there was no refrigerator in the room, which is a necessity for us with baby that needs milk for his bottles, so we were constantly having to refill the ice bucket to keep it cold. Also, a bit pricey. I liked the hotel but if we went again I would probably look for something a bit less pricey.
Holiday Inn Express & Suites Chesterfield, an IHG Hotel is located within a few miles (5 km) of Sycamore Hills Golf Club and Henry Ford Macomb Hospital - Mt Clemens Campus. This 77-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.
Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM.
All 77 rooms provide microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with satellite channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and safes.
Guests of Holiday Inn Express & Suites Chesterfield, an IHG Hotel have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Property itself and staff were nice. Issues with room were smoke alarm had been removed (just the base left), TV remote was intermittent, toilet would not flush properly, bathtub dripped constantly, and mold around bathtub where caulked. Hallways could have been cleaner but I do understand staff is short handed.
Met our need!
Rude staffing, paid for an executive suite and showed up to be told we couldn't hace that room, no reimbursement, paint peeling, carpet pieces coming up everywhere. The only good thing, the lady that served the breakfast was friendly.
During our stay I had bought a ice cream cake and had asked an employee to store it in the freezer for me for the birthday later on. Within a few hours one of the employees stole our cake and said sorry there’s nothing I can do. And that’s how it was left until we left. Very disappointed also the breakfasts and coffee was gone every morning
Nice clean property. Clean. However, no body at front desk on arrival or checkout
Nice clean rooms. Staff, breakfast areas are set up nicely to handle COVID safety.
The hotel was very new and clean. The room was well appointed and the tv channel selection was great. The bathroom had nice modern fixtures that made it feel like a higher end hotel.
Dear Stephen: Thank you for taking the time to provide feedback on your stay. We sincerely apologize for the experience you encountered during your stay with us. I have shared your comments with the Housekeeping staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. I am glad to hear that the staff was very helpful during your stay for our main focus is to ensure that all of our guests are totally satisfied with the stay. Thank you again for your Ashield Forbes General Manager