Hotels with Room Service in Katana

"Mixed experience. The room was a good size, the pool area was pleasant and never felt overcrowded, and the gym was modern and well equipped. Breakfast also offered a wide choice, and staff throughout the hotel were generally polite and welcoming. What let it down was the overall standard of service. Check-in felt unpolished and slightly disjointed — we weren’t given basic practical information such as breakfast times, where breakfast was served, or the opening hours for the pool and gym. The breakfast room was very busy and we had to find a table ourselves, which felt out of step with what you would expect from a hotel at this level. The bedroom itself had a noticeable stale smell that was difficult to shift given the windows cannot be opened. We also experienced intermittent issues with the Wi-Fi, which was frustrating. So overall, disappointing, particularly compared to other Shangri-la hotels. What I would say was that we provided this feeeback directly to the hotel and the GM personally acknowledged the issues which was appreciated from a customer service perspective. "

"Hot water is an issue."

"Wonderful stay ..rooms beautiful ocean views.Rooftop pool open till 10pm.Happy hour A$2 beers ..A$10 cocktails. Food delicous & cheap. Great short free city tour included. Beach club free shuttles ..fabulous turtle hatchery there .Wonderful seafood platter for 2 ...A$33.. Marino Mall attached cheap food, ice creams, souvenirs ,entertainment virtual reality games centre & 9D cinema.. Staff ...fabulous! This is a great hotel offers so much to everyone ! Plus a gift of teas from their plantation on check out ."