6/10 Aceptable
Chrissy A.
22 may. 2023
Le gustó: Limpieza
Graduation trip
This was a graduation trip for my daughter - she was graduating college. My husband and I took her and her husband on this trip. We chose this rental because it has two bedrooms each with a king size bed. However, only one room key was provided. The first day I called to request another one because two adult couples were staying there and would not be doing every thing together the entire time. I was told no problem I would hear back by the end of the day. We heard nothing. I called again the next day. Same response. Each day I texted and was told it was referred to the local team, escalated and I would have a response asap. I never received a call back from anyone. I gave up at the end of the week. It was very frustrating coordinating our day around the one pass for four adults. At the end of the week, we finally found a wrist band in one of the drawers and we tried that on the beach gate and it worked. This was not in any instruction in the room, was not relayed to us by management or left out for our use. We are regular travelers and we have never seen such poor customer service. It was very frustrating after looking forward to the trip for so long.
The condo itself was as pictured and very nice. However, we would choose not to rent with this management company again.
Chrissy A.
Se hospedó 7 noches en mayo de 2023