4/10 Poor
Xina B.
Jun 19, 2025
Do not book this unit
The Palms property has a very nice pool layout and area. The restraunt food is good and the bar staff are amazing! The unit was the only disappointing part of our stay. The unit needs a DEEP CLEANING, furniture upgrade or at least cleaned, storm doors replaced, carpet and throw rug replaced and or cleaned. Dining chairs replaced and or cleaned, drapes and black out panel replaced. The furniture is VERY OLD, the decor doesn't match, there wasn't any coffee, sugar, cream, or basic necessities in the unit. There was 2 rolls of the cheapest toilet paper and one roll of the cheapest paper towels! No ceiling fans in any of the rooms. There was 1 standing fan that was so dirty the air couldn't flow! The storm doors couldn't open so we couldn't access the patio, when we got one opened, yhe handle broke off as it was already loose from others probably attempting to open the door as well. We had to call maintenanceto close it and he replaced the handle! He informed us not to use the doors and that the rollers collapsed and need to be replaced. The patio furniture is old and raggedy so if we could have gotten out we still would not have been able to relax on the patio! Basically, we did not get to use the patio at all!
Xina B.
Stayed 8 nights in May 2025