6/10 Okay
Mark
Traveled with family
Oct 19, 2025
Pool found to be out of use after booking on hotels.com and looking on hotel website 3 days after booking which was very disappointing as would of gone for a morning swim with my daughter, this was not mentioned on booking details on hotels.com site at all.
Check in was average experience and was told no food or bar after 10pm which was fine but not great for late arrivals as we were
Reception is pleasent area but once you get up to room corridors via lift with worn carpet and tatty wallpaper in a frame to decorate it you really find the place really does need a refit.
Although clean all areas look very dated (i would say 90s) and in need of re decoration.
Room (203) needs new shower, bath panel dated tiling carpet not great and door stop missing rubber end dangerous fitted to bathpanel right where you step out my daughter cut her foot on it (reported to reception)
Overall it was fine for a nights stay and would of stayed longer to use the pool but we left and headed back to kent after a trip to Alton Towers the day of stay
Room rate was cheap maybe to refect the closed pool area which i was unaware of as mentioned at time of booking.
This is meant to be a Best western signature hotel but having stayed at the Folkstone hotel recently your Derby property is way below standard sadly.
Mark
Stayed 1 night in Oct 2025




















