Check in was very easy and the manager was quick to respond to any questions. The home was perfectly situated to all the local things we wanted to do including the Botanic Gardens, Nature/History Museum, butterfly pavilion, and Casa Bonita. It was a great trip and the house worked perfectly for our needs. We were traveling with our 11 month old daughter and other family. Plenty of space at the house for everyone to be comfortable. And the pack and play being available was very nice.