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InterContinental Bali Sanur Resort by IHG

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

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Photo gallery for InterContinental Bali Sanur Resort by IHG

Bar (on property)
Private pool
On the beach, white sand, free beach cabanas, sun loungers
Meeting facility
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym

Explore the area

View in a map
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali, 80227
  • Place, Mertasari Beach
    ‪2 min walk‬
  • Place, Sanur Beach
    ‪4 min walk‬
  • Place, Semawang Beach
    ‪6 min walk‬
  • Airport, Denpasar (DPS-Ngurah Rai Intl.)
    ‪15 min drive‬

Room options

View all photos for Junior Suite

View from room

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 1464 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View (Pool)

Premium bedding, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Garden View (Pool)

  • 3315 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Garden View

  • 1464 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, Garden View

View from room

Junior Suite, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(14 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Twin Beds, Garden View

Junior Suite, 2 Twin Beds, Garden View | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Twin Beds, Garden View

7.0 out of 10
Good
(4 reviews)
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa, 2 Bedrooms, Garden View (Pool)

Premium bedding, in-room safe, desk, laptop workspace

Villa, 2 Bedrooms, Garden View (Pool)

10.0 out of 10
Exceptional
(1 review)
  • 3315 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds

View all photos for Presidential Villa, Ocean View, Beachfront

Premium bedding, in-room safe, desk, laptop workspace

Presidential Villa, Ocean View, Beachfront

  • 10086 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

View all photos for Suite, 1 Bedroom, Garden View (Spa)

Suite, 1 Bedroom, Garden View (Spa) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Garden View (Spa)

  • 1690 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Ocean View (Spa)

Suite, 1 Bedroom, Ocean View (Spa) | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View (Spa)

7.0 out of 10
Good
(2 reviews)
  • 1690 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Villa, 3 Bedrooms, Garden View (Pool)

Villa, 3 Bedrooms, Garden View (Pool) | Premium bedding, in-room safe, desk, laptop workspace

Villa, 3 Bedrooms, Garden View (Pool)

8.0 out of 10
Very good
(1 review)
  • 4392 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Twin Beds, Ocean View

View from room

Junior Suite, 2 Twin Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 969 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Denpasar

Located in Sanur within a short stroll of Sanur Beach, InterContinental Bali Sanur Resort by IHG is within a 15-minute drive of Seminyak Square. This 120-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 3 restaurants.
View more Resorts in DenpasarOpens in a new window

What's nearby

  • Mertasari Beach - 2 min walk - 0.1 miles
  • Sanur Beach - 4 min walk - 0.3 miles
  • Semawang Beach - 6 min walk - 0.3 miles
  • Hardy's Supermarket - 16 min walk - 0.9 miles
  • RS Bali Mandara - 19 min walk - 1.0 mile

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 27 min drive

Restaurants

  • ‪Massimo - ‬2 min walk
  • ‪Stuja Di Pantai - ‬2 min walk
  • ‪The Fire Station - ‬2 min walk
  • ‪Tapha - ‬3 min walk
  • ‪BART - Bar At The Rooftop - ‬1 min walk

About this property

InterContinental Bali Sanur Resort by IHG

Luxury resort on the beach, with 3 outdoor pools
Guests of InterContinental Bali Sanur Resort by IHG have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for IDR 624360 per vehicle. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a gym, a steam room, and a rooftop terrace.
Guests can expect free WiFi and 42-inch LED TVs with cable channels. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include iPod docks, dining areas, and sitting areas.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

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  • On private beach
  • Pool
  • Spa
  • Kids pool
9.4 out of 10, Exceptional, 853 reviews
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The price is $134
Dec 4 - Dec 5
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 350,000 for adults and IDR 175,000 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Layang-Layang
  • Nyala Beach Club and Gril
  • Pier Eight

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Hardwood flooring in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from September 1 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for IDR 1052700.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 350000 for adults and IDR 175000 for children
  • Airport shuttle fee: IDR 624360 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1052700.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Bali Regent
Fairmont Sanur Beach Bali Resort Denpasar
Regent Bali Hotel
Regent Bali Hotel Sanur
Regent Bali Sanur
Fairmont Sanur Beach Bali Hotel
Fairmont Bali Hotel
Fairmont Sanur Beach Bali
Fairmont Sanur Beach Bali Denpasar
Fairmont Sanur Bali Denpasar
Fairmont Sanur Beach Bali Suites Villa Resort Denpasar
Fairmont Sanur Beach Bali Suites Villa Denpasar
Resort Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites & Villa Denpasar
Fairmont Sanur Beach Bali Suites Villa
Denpasar Fairmont Sanur Beach Bali Suites & Villa Resort
Resort Fairmont Sanur Beach Bali Suites & Villa
Fairmont Sanur Beach Bali Suites Villa Resort
Regent Bali
Fairmont Sanur Beach Bali
Fairmont Sanur Bali Suites

Frequently asked questions

Is free cancellation available at InterContinental Bali Sanur Resort by IHG?

InterContinental Bali Sanur Resort by IHG offers free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What's there to do near InterContinental Bali Sanur Resort by IHG?

This resort is situated in Sanur, just steps from Sanur Beach and Mertasari Beach. You'll also find Sindhu Beach and Sanur Night Market within a short drive.

Is parking available on site at InterContinental Bali Sanur Resort by IHG?

Yes, valet parking and self parking are offered for free at the resort. Though parking is limited, free RV/bus/truck parking is also available.

Is there a spa at InterContinental Bali Sanur Resort by IHG?

There is a full-service spa available for guests to enjoy and services include beach massages, reflexology, and couples treatments.

Does InterContinental Bali Sanur Resort by IHG have a casino at the property?

No, InterContinental Bali Sanur Resort by IHG doesn't have a casino.

Will I find an indoor pool at InterContinental Bali Sanur Resort by IHG?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 6:00 AM and 7:00 PM.

What do couples enjoy most about InterContinental Bali Sanur Resort by IHG?

This beachfront resort offers many amenities for couples such as a beach bar and some guestrooms include private pools and in-room massages.

Are there hot tubs at InterContinental Bali Sanur Resort by IHG?

Yes, this resort has a spa tub.

Does InterContinental Bali Sanur Resort by IHG feature a restaurant that includes a breakfast menu?

Yes, InterContinental Bali Sanur Resort by IHG has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will InterContinental Bali Sanur Resort by IHG allow pets to stay for free?

No, pets and service animals aren't allowed at InterContinental Bali Sanur Resort by IHG.

Does InterContinental Bali Sanur Resort by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to InterContinental Bali Sanur Resort by IHG?

The closest major airport to InterContinental Bali Sanur Resort by IHG is Ngurah Rai Intl. Airport (DPS), which is 8.9 mi away (27 minutes by car).

Are there rooms with balconies at InterContinental Bali Sanur Resort by IHG?

Yes, some guestrooms at this resort offer either a furnished balcony or a deck where guests can enjoy ocean or garden views.

Does InterContinental Bali Sanur Resort by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at InterContinental Bali Sanur Resort by IHG.

InterContinental Bali Sanur Resort by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 303 out of 479 reviews
Rating 8 - Good. 113 out of 479 reviews
Rating 6 - Okay. 36 out of 479 reviews
Rating 4 - Poor. 19 out of 479 reviews
Rating 2 - Terrible. 8 out of 479 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find anywhere with such lovely people. The service was outstanding. Worth coming to Bali to just experience such warm hospitality.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional resort with 5 star dining We kept gpong vack to their reataurant. It was outstanding and the staff were incrediable
Stayed 6 nights in Jul 2025

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A truely memorable experience

Great location and the room was really spacious with an amazing enclosed balcony and beautiful view of the garden. The daily breakfasts could not have been better and the staff incredibly friendly and welcoming. Definitely recommend the spa treatments. Such a beautiful experience.
View of hotel and magnificent gardens
View from reception
The swimming pool
Sanur Beach
Stayed 6 nights in Jul 2025

6/10 Okay

Yee wa

Noisy at night , no charger
Stayed 5 nights in Jun 2025

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Such a wonderful team at the hotel. We had a fantastic holiday.
Stayed 6 nights in Jun 2025

10/10 Excellent

Vitaly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was huge and really beautiful with a lovely outdoor lounge with great views of the ocean. The service from the staff was absolutely impeccable. The breakfast buffet was fantastic, the only thing that was slightly disappointing was the lunch and dinner menus, with both being very similar at Pier8 and Layang Layang, it would have been great to have some more variety. We thoroughly enjoyed our time here
Stayed 6 nights in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel on the beach. Booked an ocean view Junior suite which was a great room although the ocean was very far away past the spa then the pool and the beach bar!!
Stayed 6 nights in May 2025

10/10 Excellent

Shaneek, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms on the property were clean, the customer service was amazing and the food choice was very good
Stayed 3 nights in May 2025

10/10 Excellent

RICHARD

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing! Fabulous rooms, restaurants and food along with great service. My 2 concerns would be the size of the pool area if going at peak time and also the beach - there were not many loungers and water full of boats so couldn’t go for a swim next to hotel and for a beachside 5* hotel this was disappointing.
Stayed 3 nights in May 2025

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was nice, but some facilities a bit dated.
Stayed 4 nights in May 2025

8/10 Good

Shiraz

Stayed 6 nights in May 2025

8/10 Good

Yiting

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Apr 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Highly enjoyed our stay
Stayed 9 nights in Jan 2025

2/10 Terrible

Shanola

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this property was fantastic. The staff especially went above and beyond for us in every department. Would highly recommend a vacation here!
Stayed 6 nights in Mar 2025

8/10 Good

J R

Stayed 7 nights in Mar 2025

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and well manicured.
Stayed 7 nights in Feb 2025

8/10 Good

Glen

Liked: Cleanliness
I liked the position of the intercontinental but found the facilities lacking. I do realize that one restaurant was closed for refurbishment but the one that was open left food wise a lot to be desired.
Stayed 3 nights in Feb 2025

10/10 Excellent

Billie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Sun Yeon, berkeley

Disliked: Cleanliness, amenities, property conditions & facilities
the room was large but the shower wasn’t working properly, the plumbing is open? I watched my gray water from the sink flow into a hole in the ground… But most of all, I had a do not disturb sign out but they ignored it and called me to open my door for a complimentary dessert… I thanked them but also let them know that I’m going to sleep, please do not call or knock anymore. Then they called AGAIN to check how I was doing… I had to unplug the phone because the trust was lost. I understand the intent but it’s a hotel with international travelers, we’re all on different circadian rhythm… I really really needed sleep after 26hrs of travel.
Stayed 1 night in Jan 2025

8/10 Good

Anveeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property but menu and eating choices were lacking. Some other options would be good. Staff were fantastic and nothing was too much trouble.
Stayed 5 nights in Jan 2025