Walnut Castle Hotel3.0 out of 5.0
Recent guest reviews
This was the worst travel experience I have had in my life. The hotel promises airport pick up, but they did not send a car from the hotel. They simply hired a taxi driver who did not know where the hotel was. The driver actually took us to the wrong hotel to begin with. We drove around Delhi for over 3 hours in the middle of the night in a very small car with all our baggage and our small child in search of the hotel. We finally gave up and insisted on going back to the airport after the driver had left us stranded in the car with ourselves and our luggage as prime targets while he went off to get directions. He did this several times as noone knew where this hotel was located. The taxi driver reluctantly agreed to take us back to the airport only after much insistance on my part - it's a good thing I spoke the language because he did not know a word of English and I can't imagine this scenario with language barrier issues on top of it. We phoned the hotel from the airport and explained what had happened. They insisted they would send their guy to pick us up - but they did not. Instead they used a taxi again and we went through the same fiasco yet again. The new driver could not find the hotel either. It took us over 5 and half hours to finally find the hotel which was 30 minutes away from the airport. It was very ridiculous! The hotel offered compensation for our troubles when we were trying to get to the hotel but the next morning they reneged on their promise and left us out to dry. I recommend that you stay away from this place at all costs!
The hotel is clean and facilities are mostly new. But it is misleading cause you will find a broken window at your shower in the cold winter when hot water will be available after complaining with other guests coming with you. The staff have the tendency to use a terrible door bell every time they arrive even in early morning. You would find out the whole interior of the hotel is one space so every time someone talk at the reception or clean a room somewhere you can't sleep. The food at breakfast is cold and mostly uneatable. Besides, the hotel receptionists were unwilling to assist us with changing the room even though clearly they have had an alternative. To sum it up I could find hundreds of the same level alternative hotels for one fifth of the price I paid.
Reviews from Trip Advisor
38% of guests recommend this hotelTotal of 91 reviews