I have a really bad experience with the management staff they were asking me to cancel my booking because they couldn’t get the room ready in time. This was the worst experience I have with a 5 start hotel.
It’s not worth money we paid it’s not five star hotel
Pollution was terrible outside (thick smelling haze). Our room sliding glass doors didn't fit tightly together allowing the strong smell into the room. Staff tried to seal (masking take) shut the gap. But the room was never without the smell. I asked to change rooms twice but never got a follow up. Staff was polite (reactive not proactive). Our intent was to see the Taj Mahal and leave. Taj Mahal was 2-3 hours away. The hotel arranged a wonderful driver and the day was great. We were glad to leave New Dehli (coughing and burning eyes).
Amazing hotel with a very hospitable staff! You won't be disappointed!
Located in Surajkund, Vivanta Surajkund, NCR is 8.1 mi (13 km) from Qutub Minar and 9.5 mi (15.2 km) from Humayun's Tomb. This 287-room, 5-star resort welcomes guests with conveniences like a full-service spa, free in-room WiFi, and free self parking.
Enjoy dining at Oasis, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and designer toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes.
Guests staying at Vivanta Surajkund, NCR enjoy access to a full-service spa, a gym, and a sauna. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for INR 3000 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury resort include free WiFi in public areas, a conference center, and a business center.
I have a really bad experience with the management staff they were asking me to cancel my booking because they couldn’t get the room ready in time. This was the worst experience I have with a 5 start hotel.
It’s not worth money we paid it’s not five star hotel
Dear Guest, Thank you for sharing your comments with us and please advise us what went wrong at the hotel. SO that we can improve in your next visit. Warm regards, Management Team
We thank you for your feedback!
Pollution was terrible outside (thick smelling haze). Our room sliding glass doors didn't fit tightly together allowing the strong smell into the room. Staff tried to seal (masking take) shut the gap. But the room was never without the smell. I asked to change rooms twice but never got a follow up. Staff was polite (reactive not proactive). Our intent was to see the Taj Mahal and leave. Taj Mahal was 2-3 hours away. The hotel arranged a wonderful driver and the day was great. We were glad to leave New Dehli (coughing and burning eyes).
Amazing hotel with a very hospitable staff! You won't be disappointed!
Dear Neha, Thank you for taking the time to share your feedback. Please rest assured that your feedback has been taken up by us with the concerned department. It is unfortunate that you have had to witness such a shortfall. With Warm Regards Management Team