Mapple Emerald

A very nice and comfortable stay. The rooms were clean, comfortable and luxurious. The morning breakfast had a huge variety. The service was awesome and all the facilities provided were great. Would recommend to all. The family function that we attended was just amazing. Food is delicious and decor was mind blowing. Everything was well planned and managed.

So i checked in at this hotel in early morning but early checkin was not available. Breakfast buffet was adjacent to reception and was treated well by restaurant staff esp Mr Yogesh which gave me hands on experience of hotels hospitality. Daily breakfast spread was decent however didnt like lunch buffet that much. Rooms n floor lobby looks slightly older but cleanliness was maintained. Also rooms n bathroom were so damn spacious contrary to modern day business hotels !! Location is a big plus right on delhi gurugram border. Ambience mall cyber hub are at minimal distance of 3 kms. So every happening place in Gurugram can be planned as per your time availability. We also went to Hauz Khas which was slightly far around 45 mins drive but worth experiencing. To sum up its a good place for business trainings, meetings, workshops, corporate events and weddings and other functions..and yes team is capable of handling multiple events together. There were 2 more corporate events in hotel in addition to ours. Would be glad to stay again for its strategic location and comfort n luxury of large rooms. Would like to mention Mr Shubham from support staff who always made a good Masala tea (Dip one) for me during my training hours.

All staff are good . Arrangements of breakfast is good Nice stay th Mapple Very near to airport Staff are very polite Happy and come again Value of money. Travel facility so good. Food also good and not so much spicy.

I visited Maple for booking a banquet hall for the wedding of my daughter in June 2017.There, I was assisted by Ms Monica Chopra,Maple executive. She is very polite, efficient and courteous.She answered all my queries in a professional manner and helped me book the banquet hall.Subsequently when I was to cancel the booking,she was very forthcoming in assisting me get the refund of my booking amount back.My overall experience with the staff was very good.R K Kakar.

We had a marriage function on 02 Jul at Crystal Carnation. Saddens me to point out that no effort was made to prepare the venue which had got water logged due to morning rain. The rain stopped around 11.30 but the staff made no effort to clear up the lawn. Instead they were waiting till 3.00 pm perhaps hoping like hell for more rain. Then one Mr Deepak rang me up to say that it will be best to restrict the celebrations to indoors. I immediately rushed to the venue. Found just 2-3 people working there. Strength was slightly increased when I simply refused to accept their offer. On visiting the venue I realised that there was an indoor function in the morning and the staff just wanted us to accept that arrangement so that there is neither any effort required on part of decorator nor on part of hotel staff. Only after I insisted they started working with half a mind. I had to raise the matter with Ms Monica Chopra through whom we had done the booking. There was a small suction pump working, when we asked for another pump to be deployed we were told that it was not available. The function did finally go through but the ground would have been much better condition had the staff put in sufficient effort from 12 o'clock onwards when the rain had stopped. The hotel does take all the amount in advance leaving nothing for the client for deficiency in service as was the case here. The second thing I want to point out is that the outer wall near the chat stalls which was perhaps half way through the painting was looking ugly and was pointed out by atleast 20 guests to me. Firstly the decision to undertake painting in monsoons is itself dubious and secondly if at all it was to be atleast for the function the hotel should have made arrangement to cover the affected portion. All in all it was a bad experience. The food was satisfactory but the venue preparation left much to be desired. On my part we paid full amount in advance. In fact on 03 Jul when Monica rang me up to say that a cheque had some problem due to signatures not matching, I immediately transfered amount online within 24 hours. I should have infact held back the payment due to service deficiency. But I did not go back on my commitment. I leave it for the hotel to work out the compensation to me. Even more importantly the hotel must work out a procedure to deal with such eventualities in times to come. Presently it seems the hotel is ill prepared and the staff is absolutely reluctant to put in any effort whatsoever. Regards, Brig Rakesh Katyal

This property is located along the main highway so it is easy to locate if you are new in this area. The rooms were clean and sufficiently large. The toilets are also large enough to be comfortable to use. The quality of food is good and the staffs are also polite and helpful. Room service is prompt. For any shopping needs it is located near to the Ambience mall which is the biggest in Gurgaon. This place is convenient if you are visiting Gurgaon as both Gurgaon and the airport can be accessed without facing much traffic congestion. A very good deal at the price at which rooms are charged. No bar so if you want to drink carry your own bottle.

I had been there in Jan'17. Nice place to stay closer to airport. Rooms weer big and clean. Food was nice! Room service was prompt. Lobby area is very well decorated! Staff at reception was nice! Lot of rooms available in this hotel. Big hall can be used for functions which can accommodate around 700-800 people. Lawn in front of the hall can be used for dinner/lunch.

We have our office party here. Really Good Location and Awesome food. We enjoyed a lot in a Smart Budget. Enjoyed a lot on the music.Service of the staff was Good and we didn't face any issue in our party.

Last week was at maples emerald resort for my executive meeting for two days Basically its more for family functions with lawns n 54 rooms Rooms are descent one with good room service Breakfast was ok and food was delicious in dinner n lunch No swimming pool that's very sad Wifi network was good Overall good for family stay for short stay For solo travelers nothing to keep you entertain As I was busy whole day in meeting not realists this You can go to ambience mall which is just 10 minutes from this resort