Hotel Shanti Palace3.5 out of 5.0
Recent guest reviews
Have stayed here a couple times in the past. The past stays have been fairly uneventful. This time was different. A lot went wrong and the callous attitude of the staff showed! Checked into the room after 12 midnight for a 6hr stay, for which I was charged 1 day rent. The room had a strong smell of paint (I thought). After a while, I realized that the smell was quite strong. Tried to catch some sleep. To my horror, I noticed that there were millions of dead flied under the pillow! That is when it struck that the smell was of flit! On reporting this, they said they will send someone. No one came for 20 mins after which I went down. I was told that there is no other room avbl. They went to clean and came back after 20 more mins. They had cleaned and sprayed room freshener. I gave up and went back to sleep in the smae room. Suddenly the stench came again, this time,much stronger! This caused both nausea and headache! On complaining again, I was given a replacement room after 30 mins! By then I had puked all my dinner out! In the morning, there was no hot water. The plumber who came to attend, insisted that it was on its way from the boiler, but it never came! I had a to take a shower in luke warm water. Towels were synthetic and did not wipe at all! No tea bags in teh room! After all this, the receptionist had no courtesy to even apologize!
Affordable prices,very helpful staff,Neat and clean rooms with amazing food!. Close enough to the airport and main highway. Very good breakfast and plenty to eat. We had just arrived in Delhi and this was the perfect start. Thank you.
Rooms are well maintained, Bathrooms too are good.Food is tasty but overpriced.Bar menu is also priced almost at par with airport. location is good. feasible to get taxi for airport 24 hrs. overall its good property. book it online as rack rate is too high.
A good hotel in a real neighbourhood. There's a vegetable market just round the corner. The hotel is clean and well equpped. Nice touch of a bottle of water in the room and the morning paper at the door. The Shadipur metro station is just behind the hotel. I will definitely stay there again.
Don't pay qny tip to any staff. The hotel though having good amenities but the behaviour and presentation of staff was truely very bad. On checking in, the staff was even not courteous to carry me show me even my room. When talking to the room service, his rash voice made me not to order any food. At the time of check in and check out also, behaviour at reception was very rude. I don't recommend this hotel at this price. As per the staff behaviour, it should be available 1500/- per day with breakfast and airport pick up and drop.
Affordable prices,very helpful staff,Neat and clean rooms with amazing food! The place is located quite close to the airport,approximately 20 mins.They have enough space for parking too.Hotel's room prices are suitable for everyone's budget.Room decor was impressive and high speed WiFi service too.Staff was friendly and helpful. Catering services were on point, food was served within 15 mins.I would definitely recommend my contacts to stay here!
The service was nice and the breakfast was amazing. They are very polite and help you really quickly if you get stuck at something. So the stay was just amazing. They offer different facilities at really good price.
1.I pay. 2 hours later they disable my room entry card. NO APOLOGY. 2.I explain to staff#1, I do not like being locked out of my room. He UNDERSTANDS: I use google translate, I take 10 minutes explaining it to him. 3. I think to myself, probably, even though he understands, he is so stupid he cannot explain to manager etc. THIS IS TRUE. 4. I ring reception. I say 'PLEASE LISTEN'. No response. I say do you understand the word 'PLEASE'. NO RESPONSE. Eventually a 'yes'. Then i say do you understand the word 'LISTEN'. NO RESPONSE. Eventually a 'yes'. I KNOW HE UNDERSTANDS. 15 MINUTES LATER I HAVE MANAGED TO GET THROUGH MY 90% OF my MESSAGE THAT I DO NOT WANT TO BE LOCKED OUT OF MY ROOM WHEN I HAVE PAID. I SAY TO HIM 'PLEASE DO NOT HANG UP, PLEASE LISTEN..HE UNDERSTANDS ABSOLUTELY WHAT IS I SAY, JUST TOO STUPID TO SAY YES OFTEN. HE SAYS I WILL PUT YOU THROUGH TO MANAGER. I SAY NO: PLEASE LISTEN. I DO NOT WANT ANOTHER 20 MINUTES TALKING TO YET ANOTHER IDIOT. I EMPHASIZE, I PLEAD, I PLEAD, PLEASE DO NOT TRANSFER ME, PLEASE LISTEN. I ONLY GOT A LITTLE MORE TO SAY 'LIKE I DO NOT WANT TO BE LOCKED OUT OF MY ROOM'. I TALK TO HIM REAL POLITELY. THIS 'PERSON' PUTS ME THROUGH NOT TO MANAGER BUT ANOTHER 'PERSON'. Will i be locked out tomorrow? who knows? Do i spend another 20 minutes making complaint to maybe another 4 staff? No. Yesterday i wanted them to put something into microwave for me. 5 staff. They know term 'microwave', I have google translate. Same thing. They are so stupid and rude they cannot just do it. All 5: understand after lengthy explanation. excruciatingly lengthy. They do not do it, even after they say they will do it. They understand perfectly. I tell truth. manager comes along and says what do you want. Eventually it gets done. No APOLOGIES Other incidents which I will not bore you with. But if you do not mind rudeness and stupidity quite a good hotel. Nice breakfast. Really good.
Stayed here second time to take the next day flight. We arrived in the evening. They have an excellent restaurent with live music (only in week end I think) with good food options. The day we stayed, it was either tuesday or Navaratri hence no non-vegitarian food was served. Neverthless, the vegitarian food was very good. The room is cosy, good toiletry, clean sheets. Good sleep quality. Please opt for a room slightly away from road to avoid sound. They serve breakfast from 7 in the morning. I do not understand the logic when they are close to the airport, it should have been earlier. Even after asking, if they could provide early breakfast, they were not helpful.
Good hotel for small party, nice and corporative staff, food is tasty and fresh we never feel that staff is short or unprofesional , hotel shanti place is old and and famus in mahipalpur, they have parking also
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 297 reviews