Quality Inn & Suites2.5 out of 5.0
Recent guest reviews
This hotel is working very hard to be great. Our room was on the second floor and there is no elevator but we had direct access to the stairs so hauling our stuff in was made a bit easier. Our room was clean and comfortable and they serve a great hot breakfast. We booked online and there was quite a saving from the rack rate.
Stayed at this hotel to break up my long travel to Big Bend. Room was clean, large with nice comfortable bed. Manager was super friendly and caring. All staff friendly and helpful. Will stay here again when I need to.
Everything was fine upon arrival it went downhill from there. The room was ok but when I pulled back the covers on the bed the sheets had not been changed from previous occupant they were dirty and stained. Housekeeping did come and changed them. Room was not very clean. Breakfast was bad no one came and replenished the food only cereal available. Staff not very friendly
Cold, foggy day pushed us into settling for this place. Price was good, but that's about all I can say. Room was very poorly lit, probably so the lack of cleaning didn't show. As we settled in for the evening a smell started to become evident. Couldn't place the smell, but it was obvious. Had a few issues with the internet at first, but they did get that fixed. Cleaning staff missed a towel from the previous customer and there was somebody's leftovers in the refrigerator. Didn't feel like talking my shoes off.
Hotels.com indicated Quality Inn had available rooms for $50, and Quality Inn's website also showed availability with rates "from $51." Upon entering the motel the desk clerk indicated there were available rooms with one bed in the low $60 range, and $70 range for 2 beds. She did say if I booked online I would get a better rate. I usually get either a senior, or a AAA discounted rate at other motels without booking online. There aren't many bells and whistles when I stay at Motel 6, but at least the price advertised is what I get. What annoyed me though was when I requested to view an available room I was directed to Room 101, which looked like nothing more than just an office when I opened the door. The management lacked professionalism as far as I was concerned, and I chose to stay at another motel.
This hotel is pretty nice. It used to be a holiday inn. We had a big suite. The drain plug in bath tub had a leak, the water would not stay inn. I had to keep adding more water. The water is good and hot. The pool was closed, no water in it. It was closed for winter, but winter was not here yet. The breakfast is good, but I could not find the pepper. I found the salt, but the pepper was not out. This hotel recommended for the price!
We checked in to the hotel after driving for hours, told the front desk clerk our reservation was for 2 nights gave her my ID, she pulled up some information gave me my room key, there was already guest in the room we checked into, I went back and told the front desk lady if she was sure we only booked a 1 day stay, she said yes and if we checked out past 11 she was going to charge us for staying an hour extra so we woke up early and checked out,ok so we checked out in the morning, all day with no hotel since our hotel is booked by our company, all day I am trying to get a hold of our company CEO since he books hotels for us but he is in Mexico with no phone service, later in the day when he got phone reception he gives me a call and ask me why I was asking for another reservation of a hotel if he booked us 2 nights, well we go back to the hotel explain our situation how we have been all day without a hotel and all they can say is sorry for the inconvenience, didn't re compensate us for the false information and going all day without a hotel, at night the next door neighbor checked into his room to find out he was booked into a room that was already being used by a guest... if this is what they do I will never book again with Quailty Inn and Suites, taking my business else where.
The customer service was excellent, rates, policies & procedures were explained in detail and with a smile. The room was comfortable, clean, and spacious. The 2 double queen beds allowed enough room for my granddaughters as well as for us. Beds were pillowed enough to enjoy a great night's sleep. Location was superb, as it was a skip and a hop to the mall, theater and a variety of places to eat at. Amistad Dam and The Springs were a sight to see as we enjoyed long quiet walk. The best liking of the trip was the friendly welcome we got everyday when having our delicious breakfast and the least liked was no pool.
We stayed at this hotel, the room was a suite and a very comfortable bed. The room was clean, in an excellent location. Room was very clean, can't say anything bad about this hotel. We were about 30 miles from Seminole Canyon which was our objective on this trip. Breakfast was also good, and people friendly.
Not really sure why this is rated as high as it is. This was the most insecure hotel ever. NO identification asked for the multiple times that our room key quit working. I actually forgot my key and went to the front desk and asked if I could possibly get a key for room 201, the clerk turned, grabbed a key and programmed it for the room I asked for. No explanation, no ID, no questions asked at all. The rooms were adequate, but there was nothing exceptional about the room. Breakfast was minimal and adequate, but I would definitely would recommend going somewhere for a great breakfast taco.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Quality Inn & Suites places you within a 10-minute drive of San Felipe Springs and San Felipe Country Club. This 59-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Val Verde County Courthouse is also a short drive away.
Free continental breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM.
All 59 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and LED TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.
Guests of Quality Inn & Suites enjoy an outdoor pool, free WiFi in public areas, and a meeting room. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
42.0% of guests recommend this hotelTotal of 41 reviews