Spent three nights here while attending an academic conference. Clean rooms with new appliances and fixtures; well-maintained. Helpful and friendly staff, from the front desk to the room cleaners. High quality breakfast. Conveniently located across the street from the train station; but not in the ...
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Spent three nights here while attending an academic conference. Clean rooms with new appliances and fixtures; well-maintained. Helpful and friendly staff, from the front desk to the room cleaners. High quality breakfast. Conveniently located across the street from the train station; but not in the least bit seedy. Front desk was able to honor my request for a quiet room by putting me facing a side street, not the train tracks side. My room was quiet. No iron in room, but the front desk sent one up and I was allowed to keep it through all three nights of my stay. One concern: the internet service provider had an outage one evening that was not resolved until early the following morning; staff made clear that the problem was with their contractor, and not the hotel, so it's not clear to me whether the outage was specific to the hotel. Finally, this hotel was raising money for World Wildlife Federation while I was there: Nice!
Hotel was exactly as advertised. The stay was very pleasant, and definitely the best location. Price was very reasonable. I would highly recommend this hotel. I don't give any higher praise, due to the price of breakfast. Was steep. You cannot control your room temperature either, but it was comfortable, nonetheless.
The staff at the hotel were outstanding and extremely friendly/Polite - willing to help in any way possible. Our stay was okay although at first we didn't get the room we had ordered that being said, I mentioned something to reception and they upgraded us free of charge. Other than that minor problem, the stay was pleasant, the hotel is beautiful equipped with everything you'd need for a stay. The sauna was amazing also along with the breakfast we had ordered for room service. The hotel is right in the centre of Mannheim with a walking distance to everything. I would highly recommend this hotel to others.
Outstanding staff and amenities. Room very comfortable. Very Pleased.