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Quay Hotel and Spa

4.0 star property

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Photo gallery for Quay Hotel and Spa

Exterior
Indoor pool
Exterior
Breakfast, lunch, dinner served; local cuisine, ocean views
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪18 min walk‬
  • Place, Bodysgallen Hall
    ‪5 min drive‬
  • Place, Conwy Castle
    ‪5 min drive‬

Room options

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 108 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Twin Room (Penthouse)

  • 140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area | 32-inch flat-screen TV with digital channels, TV

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.2 out of 10
Wonderful
(50 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room, Accessible

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 108 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(19 reviews)
  • 108 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 86 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 129 sq ft
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Conwy

Located within a mile (2 km) of Llandudno West Shore Beach, Quay Hotel and Spa is within 2 miles (3 km) of Llandudno Junction Leisure Centre. This 77-room, 4-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and free breakfast.

What's nearby

  • Llandudno West Shore Beach - 18 min walk - 1.0 mile
  • Bodysgallen Hall - 5 min drive - 1.5 miles
  • Conwy Castle - 5 min drive - 1.9 miles
  • Conwy Town Walls - 5 min drive - 1.9 miles
  • Conwy Quay - 5 min drive - 1.9 miles

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • ‪Archway Fish and Chips - ‬5 min drive
  • ‪Castle View Pub - ‬11 min walk
  • ‪L's Coffee & Bookshop - ‬5 min drive
  • ‪The Albion Ale House - ‬5 min drive
  • ‪Liverpool Arms - ‬4 min drive

About this property

Quay Hotel and Spa

Guests of Quay Hotel and Spa have access to a marina, a full-service spa, and an indoor pool. If you drive, put free parking to good use. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and ironing boards.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 25.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

Is free cancellation available at Quay Hotel and Spa?

Quay Hotel and Spa provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Quay Hotel and Spa?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at Quay Hotel and Spa on Apr 19, 2026 start from $170, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Quay Hotel and Spa?

This hotel is located in Conwy within a short 18-minute walk of Llandudno West Shore Beach. You'll also find Eryri National Park and Conwy Quay within a short drive.

Is parking available on site at Quay Hotel and Spa?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Quay Hotel and Spa?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, reflexology, and body wraps.

Does Quay Hotel and Spa have a casino?

No, Quay Hotel and Spa doesn't have a casino.

Will I find an indoor pool at Quay Hotel and Spa?

Yes, this hotel has an indoor pool.

Is Quay Hotel and Spa good for couples?

This riverfront hotel offers plenty of amenities for couples including an ocean-view restaurant, an indoor pool, and a full-service spa.

Does Quay Hotel and Spa have a hot tub?

No, but this hotel does have a steam room.

Does Quay Hotel and Spa have a restaurant with a breakfast menu?

Yes, Quay Hotel and Spa serves free full breakfasts at Marina Restaurant on weekday mornings.

Will Quay Hotel and Spa allow pets to stay free of charge?

No, pets aren't allowed at Quay Hotel and Spa though service animals are welcome.

Does Quay Hotel and Spa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Quay Hotel and Spa?

Yes, some guestrooms at this hotel offer either a furnished balcony/patio and a patio where guests can enjoy river and courtyard views.

Does Quay Hotel and Spa have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Quay Hotel and Spa.

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 706 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 49 out of 1003 reviews
Rating 4 - Poor. 22 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Nedjwa

Stayed 2 nights in Jan 2026

2/10 Terrible

anthony

Liked: Cleanliness
Disliked: Staff & service, amenities
Cold room
Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Dec 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
Courtesy call before arrival was a nice touch. Easy to find ample parking. Check in was really good, very nice experience. Rooms not ready so went for a drink in the bar. Was very bust and staff rushed, took a while to get served but staff very apologetic.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First visit really impressed with the hotel & spa
Stayed 1 night in Dec 2025

10/10 Excellent

Mike

Stayed 2 nights in Dec 2025

10/10 Excellent

andrew

Stayed 1 night in Dec 2025

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious with a great view, we ate in the. We and had a pleasant meal. Spa was nice but a bit packed as all the residents (understandably!) wait it till it’s free to enter which creates a bit to craziness as it coincides with the time families with kids are also allowed in. Don’t really understand this part of it myself as it just makes a poorer experience for all involved.
Stayed 1 night in Oct 2025

4/10 Poor

Rowan

Stayed 1 night in Dec 2025

10/10 Excellent

Lizzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes breakfast was lovely .we enjoyed the spa too .couldnt fault it. Only thing wish they didnt use the the ittle plastic milk s.thats only thing i didnt like .but it was such a lovely stay
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, pleasant walk to Conwy. Food was really nice, nice atmosphere in the bar area. Overall enjoyable stay.
Stayed 2 nights in Nov 2025

10/10 Excellent

Laura

Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a really lovely hotel and the staff are so friendly from the reception staff to the waiting staff . Our sleep was a bit disturbed as there was a Christmas party going on .Apart from that the stay was a perfect antidote to Christmas stress
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Dec 2025

10/10 Excellent

Rania

Stayed 1 night in Oct 2025

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room and clean great frendily staff good facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Colette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Dec 2025

8/10 Good

Colin

Stayed 2 nights in Dec 2025

10/10 Excellent

David Geoffrey

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, great staff and excellent food.
Stayed 1 night in Dec 2025

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an amazing place and in a fantastic location. The accommodation and the restaurant is perfect; in my opinion the best by far in the area. What really stands out is the customer service from everyone where nothing is too much tr.
Stayed 1 night in Dec 2025

8/10 Good

Eve

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and hotel offering good amenities, great sleep. Spa etc and breakfast was perfect Only downfall was lunch when we arrived, we quickly ordered as lunch/food ended at 3 ( same time as check in). We both were extremely disappointed after only having a few bites could not eat the rest due to it being extremely dry and lacking taste. ( I have eaten here previously and really enjoyed the food.) We decided then not to book evening meal at the hotel and went into conwy.
Stayed 1 night in Dec 2025

6/10 Okay

Callum

Stayed 2 nights in Nov 2025

6/10 Okay

Tracey

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room very spacious. Everywhere lovely and clean. Breakfast nice. Staff friendly
Stayed 1 night in Nov 2025

10/10 Excellent

andrew

Liked: Cleanliness, amenities, property conditions & facilities
A really enjoyable stay. 2 fabulous meals in the restaurant The staff are a huge asset of this hotel and were very attentive. Lewis from the restaurant and bar is an excellent memeber of the team and worked really hard with all his guests a true credit to the team.
Stayed 2 nights in Nov 2025

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