Hampton Inn New Smyrna Beach2.5 out of 5.0
Recent guest reviews
Wow, what a year of wear and tear can do to a place! We were there for a night a year ago and the rooms were pretty nice--good condition. This year was totally different. The rug was filthy with stains, the couch threadbare, the wooden furniture dinged up. Thankfully the bathroom was clean. Not sure we'll book here next year. I must say though the staff is very friendly and helpful and the free breakfast buffet had a wide selection of options--more than a typical Best Western. I forgot to mention the location is great--close to shops, restaurants and beach. AND we never had any A/C issues.
Destiny was very rude. Indifferent to the fact that neither of my rooms were ready at check in. The couple next to me handed one of your hotel cards and said you should call corporate. I tried to explain I hand a wedding rehearsal to be at, she said " I don't know what to tell you, I'm doing the best I can" in a monotone voice, never looking up. When I arrived at 1 (after being told on the phone that early check in should not be an issue) I was told I was early and "none of our rooms are clean yet" . At 3pm check in none ready, asked her to call me, no call, at 320 I return, she seems annoyed, makes sounds with her mouth, I told her two rooms can be anywhere, basically beg for one so I can get cleaned up and dressed for wedding event, finally finds me one, asks her to call when other is ready, my son-wife and baby are 30 mins away. no call happens, at 345 I send my brother in law (from the wedding get together) he gets second room. Comes back beside himself said she offered no apology and acted irritated. Unprofessional, poor customer service! I stayed three extra days in Air BNB. Also, NEVER signed a bill, receipt, nothing. Many in the wedding party had to wait for rooms. Unacceptable. Your housekeeping staff was very pleasant, working hard and seemed understaffed (I saw them when I finally got my first room)
We enjoyed the evening in New Smyrna and this place was perfect for a clean, quiet placed to stay. Breakfast was generous and servers worked hard to keep the food full on Saturday morning. We would stay again.
We had an awesome time. Hotel was top notch and we couldn't have been more pleased. Very close to beach and restaurants. Just as good as Destin Florida. I would recommend to all my friends and family.
As I look through the reviews, I see several speaking of the lack of cool air. I am on the third floor and room will not get below 73 degrees, there is are three noisy swamp coolers in the hallways. The hallways are in excess of 88 degrees. I had an employee come to my room and show me how the thermostats are set to not go below 73 degrees and others are set to not go below 75 degrees. He tried to change mine and could not. When reaching out to the staff about the a/c and other concerns, it get snarky responses and nothing is addressed. DO NOT BOOK HERE.
My husband and I recently stayed at this hotel. The hotel, staff, amenities, room, bed, cleanliness and comfort far exceeded our expectations. As a matter of fact, I'm going back and taking a group with me in a couple of weeks for a girls' retreat!
Spent a couple of nights here and the location is perfect. You are right on Flagler where all the shops and restaurants are, and a short walk to the beach. Our room was on the 3rd floor, right across from the elevator, which is not a good location when there are loud children on your floor. (we'll keep that in mind the next time we stay in a hotel). When we got in the room, the thermostat seemed to be struggling to get to 73 degrees, and it felt warm, so we called the front desk and they sent somebody up quickly to assess the situation. Apparently, it was just taking some time to GET to 73, even though it said it already WAS at 73, but it was at least 90 degrees outside, so... They have a great complimentary breakfast where they had scrambled eggs, sausage patties, omelets, coffee, various juices, pastries, and you can make your own waffles. The staff is very courteous, very professional.
The manager was helpful but the staff failed over and over again. Was credited one night but it is a very expensive hotel to get such poor service and several hot nights, had to move with a baby and very bad attitude from front desk.
We had a short one night stay at the Hampton and we were very happy with our choice. The location is perfect, you can park at the hotel (parking is in short supply in the area) and head out on foot. There are many restaurants, bars and shops near the hotel. The beach is also just a short walk from the hotel. The hotel itself is nice, the reception staff were very friendly. We had a suite on the top 3rd floor, with a separate living room and bedroom. The room was clean, and the bed was comfortable. There was a slight mold smell to our room, there was a large humidifier set up outside our room, so the hotel is working on the issue. The pool is small but perfect for a quick dip. The breakfast in the morning was typical, nothing special but enough variety to start the day. Overall we had a very nice stay.
The hotel is expensive for room quality. The rugs are disgusting they need to be steam cleaned. They are stingy with the towels. The front desk has a hard time with answering questions and they don't respond to anything fast.
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located within a 5-minute walk of Coronado Community United Methodist Church, Hampton Inn New Smyrna Beach is within a 15-minute stroll of Flagler Avenue Park. This hotel has 112 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center. It's in central New Smyrna Beach and also a short walk from Detwiler Park and Beachside Baptist Church.
Free full breakfast is included with your stay and awaits you each morning.
All of Hampton Inn New Smyrna Beach's 112 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and ironing boards. Guests can expect free WiFi and 37-inch LCD TVs with cable channels. Bathrooms have hair dryers and free toiletries. Desks are also standard.
At Hampton Inn New Smyrna Beach, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. Staff members are on hand to provide luggage storage and a safe deposit box at the front desk. Additional amenities include 2 meeting rooms, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 829 reviews